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Technical Support Information ………………… 

F

REE 

S

UPPORT 

T

HROUGH 

E

MAIL 

&

 

W

EB

 

 
Visit 

www.inuvio.com/service

 for access to valuable information including Installation guides, FAQs, spare parts 

ordering, troubleshooting, and downloads. 
 
For technical support, please emai

[email protected]

. Provide the scanner model number, serial number, and 

a brief description of the issue, as well as your name and a daytime telephone number. You will normally receive 
a written email response or call-back within 1 business day. 
 

T

ECHNICAL 

S

UPPORT 

B

T

ELEPHONE

 

 

Phone Support: 214.550.5995 Option 2    (8:00 AM - 5:00 PM CST, Monday - Friday) 

 

For all 

EcoScan

®

  products you can speak directly to a technical support representative or leave a message for 

call-back. You will be connected to a highly trained, friendly, and professional support agent who will work with 
you to resolve your issue.  For expediency, please be in front of your system with your software and 
documentation handy for troubleshooting. 

 

*Telephone support calls will usually be answered within 1 business day. To expedite resolution, we strongly 
suggest that you email 

[email protected]

 first with an explanation of the problem and a call-back number. 

 

U

PDATED 

D

RIVERS AND 

U

SER 

G

UIDES

 

 
For the latest drivers and user guides, please visit 

www.inuvio.com/service.

 

 

 

Summary of Contents for EcoScan i4d

Page 1: ...Installation and User Guide For ScanBasic and EcoScan i4s i4d i6s i6d Scanners 811 E Plano Pkwy Suite 101 Plano TX 75074 www inuvio com 800 291 1471...

Page 2: ...nstall Scanner Driver Software 5 Install Scanner Hardware 6 Calibration 7 Using your Scanner 9 Tips Warnings 11 Technical Support Information 12 Free Support Through Email Web 12 Technical Support By...

Page 3: ...s are certified to be compatible with Windows XP SP3 Windows Vista Windows 7 Windows 8 Windows 8 1 and Windows 10 Our TWAIN driver will work with hundreds of imaging applications including our line of...

Page 4: ...rence will not occur in a particular installation If this equipment does cause harmful interference to radio or television reception which can be determined by turning the equipment off and on the use...

Page 5: ...Insert the installation CD into your CD ROM drive b The installation program will begin automatically Fig 1 c Select the Install Scanner Driver option and follow the installation instruction Select t...

Page 6: ...ur computer even though you are not requested by Windows to do so UNINSTALL SCANNER DRIVER SOFTWARE a If you should need to un install the scanner driver you can do so by inserting the installation CD...

Page 7: ...The installation will proceed automatically and the status can be found on your system tray Fig 7 Fig 7 c You may need to reconnect the cable to another USB port on your computer if the scanner canno...

Page 8: ...ore every scan a Launch the ScanBasic application by double clicking the icon on your systems tray Fig 10 or the shortcut icon on your desktop Fig 10 b After launching ScanBasic for the first time sel...

Page 9: ...er that was included with your scanner please visit www inuvio com service for scanning supplies or to print calibration sheets Alternately you can use a plain white piece of paper the brighter the wh...

Page 10: ...llows you to select from the most common paper sizes image settings and basic file output information document name and location You can save your scans as PDF JPG or TIFF format files Fig 18 The seco...

Page 11: ...reset button restores the settings to the default Once your settings are defined click preview for a quick look at your image in the scanning window or press scan to capture the document The Informati...

Page 12: ...n post it paper Make sure the leading edge of your documents are straight and not wrinkled or folded Insert the document at the same level as the intake slot If your document has a fold sharp bend or...

Page 13: ...t 214 550 5995 Option 2 8 00 AM 5 00 PM CST Monday Friday For all EcoScan products you can speak directly to a technical support representative or leave a message for call back You will be connected t...

Page 14: ...fixed period commencing on its date of purchase as evidenced by your original sales receipt EXTENT OF WARRANTY The warranty does not cover the repair or exchange of a machine resulting from misuse acc...

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