82
Service policy
INTEWA Requirements:
1.
INTEWA has developed a general installation and operating manual for the
AQUALOOP System
GW
series. Please refer to this manual for all questions regarding safe and reliable installation as
well as troubleshooting.
2.
INTEWA requires that local service providers are trained by INTEWA or by the local country
distributors. The training covers the following aspects:
a.
Local installation instructions with a hands-on assembly requirement for certification.
b.
A training which covers all aspects of installation and services.
c.
INTEWA reviews and approves each training and certification plan from local distributors
on an annual basis.
3.
INTEWA requires that a spare parts inventory level appropriate to sales and installed base be kept
locally in each service area. The spare parts are listed in section 12.
Service Provider Requirements and Qualifications – The service provider is typically a local dealer or distributor
who buys equipment from the distributor for the purpose of local resale and installation:
1.
The service provider will only allow factory certified and trained installation and service
technicians to work on
AQUALOOP
equipment. The training must include demonstrated
capability to perform minor repairs and conduct water quality testing.
2.
The service provider should assure their technicians are properly vetted to local standards and
perform a background check.
3.
Service providers should provide insurance and financial bonding covering:
a.
Financial liability for maintenance fees
b.
Owners for failure of service provider to perform contract
c.
Insurance for liability and acts of omission.
4.
In providing a service contract to owners, that contract should include:
a.
A fixed and stated fee for parts, labor, and materials required for ongoing operation except
for consumable chemicals and electrical power
b.
Service frequency should be on a quarterly basis with a planned CIP (Clean-in-place)
scheduled annually or at some other pre-determined frequency or performance trigger
(e.g. flow <0.3 Lpm / membrane cartridge). Quarterly checks must include all
recommended checks including bioreactor discharge to sewer, transfer pump flow, setting,
and water quality. The checks must also adhere to any state and local regulations that
apply.
c.
Service response by service provider should be less than 24 hours from notification.
Owner Requirements:
1.
AQUALOOP
system owners must sign a service contract with a local dealer to conduct periodic
checks and maintenance and comply with all requirements outlines in INTEWA’s and the
distributor’s written materials for installation and service.
1.
Owners should only purchase
AQUALOOP
systems from certified and trained service providers.
2.
Owners should contact the local distributor or dealer with questions specific to their system.
Summary of Contents for AQUALOOP GW 10800
Page 12: ...11 Fig AQUALOOP System 1200 L day 317 GPD Fig AQUALOOP System 1800 L day 476 GPD...
Page 13: ...12 Fig AQUALOOP System 3600 L day 952GPD Fig AQUALOOP System 5400 L day 1428 GPD...
Page 37: ...36 Fig Electrical connection plan upper pump lower pump...
Page 39: ...38 Fig Control cabinet of multiple membrane station controller...
Page 42: ...41 7 1 3 Expansion membrane station controller Fig Control cabinet of expansion controller...
Page 89: ...88 Designed and provided by INTEWA GmbH or to be separately approved alternative...
Page 90: ...89 INTEWA GmbH Version 1 1 a Subject to technical changes...
