ION-E100-HD – User manual
Page 27 of 28
Annex B – Troubleshooting Guide
Device does not seem to boot-up
o
Verify that a 12V (40W) power supply is connected to the device.
o
If using PoE, verify that the RJ45 network link is properly providing power.
o
When a valid power source is detected, the status LED will light up.
o
Verify the status of the system status LED to determine the state of the device as
it powers up.
Cannot discover the device or communicate via the network
o
Before the device can be discovered, the status LED must be lit YELLOW as this
indicates ready state of the device.
o
Make sure you have connected the device to your network.
o
Make sure the GREEN LED on the RJ45 connector is lit. If it is not lit, verify the
network connectivity with the network switch.
o
Dynamic discovery of the ION-E100-HD requires multicast networking to be
supported by your network and switch equipment. (Bonjour protocol)
InterTest, Inc • 303 Route 94 • Columbia, NJ 07832 • 908-496-8008 • [email protected] • www.intertest.com
