11
Troubleshooting the Installation
This section provides information to troubleshoot the installation of the Altek hardware and driver
software, and the JPEG hardware and driver software.
Troubleshoot the Altek Installation
Troubleshooting in Windows NT
If the two-handed controller is not tracking in Windows NT, try any of the following.
u
Verify cable connections.
u
Turn the power off, then on, to the interface PEM.
u
Disconnect and re-connect power to the Altek controller.
u
Select “Reset” from the command strip at the upper left hand corner of the tablet.
u
Reset memory to the default settings, as follows:
−
Load the Altek Auxiliary menu by placing the auxiliary menu on the active area of the
digitizer.
−
With any cursor button, select “Setup Menu” from the command strip.
−
First, digitize the lower left corner and then the lower right corner of the Auxillary menu using
any cursor button.
−
Select “Reset 1”, “Reset 2”, “Reset 3”, and “Reset 4” from the memory section of the
Auxillary menu. Select “Reset” from the command strip.
u
If the two-handed controller still does not track in Windows NT, try reloading the Altek driver.
Troubleshooting in MS-DOS
The diagnostics software product must be version 4.20 or later. Be aware that while using this utility,
the keyboard commands are case sensitive. You can press the F1 function key at any time to obtain
help on using the commands. Refer to the AC32 Digitizer Controller User’s Manual and Technical
Reference for detailed explanation of the available functions.
To run the Altek diagnostic:
1. Ensure the boot sequence in the system BIOS is A, C. Refer to the hardware documentation
delivered with the TDZ workstation base for instructions on changing the boot sequence, if
necessary.
2. Insert an MS-DOS boot diskette into the floppy disk drive.
3. Restart the system. When prompted for the date and time, press
RETURN
to accept the default
values.
4. Insert the diskette containing the Altek software utility programs into the floppy disk drive.
5. At the command prompt, key in cd terminal.
6. At the command prompt, key in terminal. Ignore the data stream that displays continuously. This
is normal.
Summary of Contents for ImageStation Z and use
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