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Interactive Intelligence PureCloud Edge, Administrator'S Manual

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Interactive Intelligence PureCloud Edge Administrator'S Manual Download Page 3

PureCloud Edge Setup Administrator's Guide 

3

 

 

Table of contents 

Safety information and warnings ............................................................................................................. 

5

 

Data center rack and mounting safety .............................................................................................................................................................. 

5

 

Electrical and general safety guidelines ............................................................................................................................................................ 

5

 

Electrostatic discharge safety guidelines .......................................................................................................................................................... 

6

 

Warranty and support compliance ................................................................................................................................................................... 

6

 

Additional PureCloud Edge information resources ................................................................................. 

7

 

PureCloud Resource Center ............................................................................................................................................................................. 

7

 

Ideas and feedback ............................................................................................................................................................................................ 

7

 

Introduction to PureCloud Edge ............................................................................................................. 

8

 

PureCloud Edge features .................................................................................................................................................................................. 

8

 

Hardware ....................................................................................................................................................................................................... 

8

 

IP communications ....................................................................................................................................................................................... 

8

 

Telephony ..................................................................................................................................................................................................... 

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Network ......................................................................................................................................................................................................... 

9

 

Security ......................................................................................................................................................................................................... 

9

 

Maintenance ................................................................................................................................................................................................. 

10

 

PureCloud Edge characteristics ....................................................................................................................................................................... 

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EDGE-

1280100

 ............................................................................................................................................................................................. 

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Pure Cloud Edge network architecture ........................................................................................................................................................... 

10

 

Requirements ........................................................................................................................................... 

11

 

Internet (WAN) connection .............................................................................................................................................................................. 

11

 

Local Area Network connection ........................................................................................................................................................................ 

11

 

SIP carrier connections .................................................................................................................................................................................... 

11

 

Power ................................................................................................................................................................................................................ 

12

 

Environmental .................................................................................................................................................................................................. 

12

 

Set up PureCloud Edge .......................................................................................................................... 

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Unpack PureCloud Edge .................................................................................................................................................................................. 

13

 

Mount PureCloud Edge ................................................................................................................................................................................... 

13

 

Connect the cables to PureCloud Edge ........................................................................................................................................................... 

15

 

Start PureCloud Edge ...................................................................................................................................................................................... 

15

 

Configure the IP address of the PureCloud Edge WAN network interface ................................................................................................... 

16

 

Set the global service region for PureCloud pairing ....................................................................................................................................... 

19

 

Prerequisites ................................................................................................................................................................................................ 

19

 

Procedure ..................................................................................................................................................................................................... 

19

 

Pair PureCloud Edge with the PureCloud service ......................................................................................................................................... 

20

 

LCD panel usage ..................................................................................................................................... 

22

 

PureCloud Edge LCD menu reference .................................................................................................. 

23

 

Restart PureCloud Edge through LCD panel ........................................................................................ 

25

 

Prerequisites ..................................................................................................................................................................................................... 

25

 

Steps ................................................................................................................................................................................................................. 

25

 

Reset PureCloud Edge to default factory settings through LCD panel ................................................. 

27

 

Prerequisites ..................................................................................................................................................................................................... 

27

 

Steps ................................................................................................................................................................................................................. 

27

 

Third-party licensing information .......................................................................................................... 

29

 

OpenSSL ......................................................................................................................................................................................................... 

29

 

Summary of Contents for PureCloud Edge

Page 1: ...All rights reserved inin com PureCloud Edge Setup Administrator s Guide Last Updated July 21 2016 This document provides introductory information and procedures for initial installation and configuration of a PureCloud Edge appliance ...

Page 2: ...te PureCloud Communicate Interactive Intelligence PureCloud Communicate All third party trademarks or registered trademarks are the property of their respective owners Interactive Intelligence PureCloud Copyright 2014 2016 Interactive Intelligence Inc All rights reserved Spotability Copyright 2011 2016 Interactive Intelligence Inc All rights reserved DISCLAIMER INTERACTIVE INTELLIGENCE INTERACTIVE...

Page 3: ...work architecture 10 Requirements 11 Internet WAN connection 11 Local Area Network connection 11 SIP carrier connections 11 Power 12 Environmental 12 Set up PureCloud Edge 13 Unpack PureCloud Edge 13 Mount PureCloud Edge 13 Connect the cables to PureCloud Edge 15 Start PureCloud Edge 15 Configure the IP address of the PureCloud Edge WAN network interface 16 Set the global service region for PureCl...

Page 4: ...PureCloud Edge Setup Administrator s Guide 4 Revision history 31 Index 32 ...

Page 5: ...ock from leaking current fault current Electrical and general safety guidelines q Danger Read understand and obey all of the items in this section to avoid possible injury to yourself or others or damage to the appliance Follow the guidelines below to avoid possible damage to the system or injury to yourself Install this product in a Restricted Access Location only such as dedicated equipment room...

Page 6: ...g with high voltage components It is not recommended that you work alone Use only one hand when working with powered on electrical equipment to avoid possible electrical shock Use rubber mats specifically designed as electrical insulators when working with computer systems Electrostatic discharge safety guidelines Electrostatic Discharge ESD can damage electronic components To prevent damage to yo...

Page 7: ...tion from one destination The Resource Center includes web based documentation product simulations training videos and insider content contributed by industry experts You can view PureCloud Resource Center at http help mypurecloud com Ideas and feedback Submit product feedback and suggestions for PureCloud Edge by clicking the question mark icon in the upper right corner of the PureCloud interface...

Page 8: ... for unified communications in the respective enterprise and contact center solutions PureCloud Edge also provides remote survivability to facilitate existing and new communications should connections should the PureCloud service become unavailable due to network failures or other interruptions PureCloud Edge features Hardware Chassis complies with the 1U rack mount server dimension standard for e...

Page 9: ...fers call forwarding hold caller ID and others Call analysis such as determining if a call is answered by a person answering machine or a PSTN status signal Multi channel recordings and playback Able to be integrated with existing IP PBX environments Remote Survivability continues servicing and distributing calls if connection to the PureCloud service is interrupted Network Supports static IPv4 ad...

Page 10: ...the 1U standard Width 17 7 16 inches 43 3 centimeters Height 1 7 8 inches 4 8 centimeters Depth 16 1 4 inches 41 3 centimeters Acoustic noice maximum 53dB office Weight typical 17 2 pounds 7 8 kilograms Pure Cloud Edge network architecture PureCloud Edge is meant to be implemented in as an N 1 configuration so that communications and functionality are not lost during outages such as maintenance pe...

Page 11: ...ion 6 IPv6 through DHCPv6 Protocols HTTPS outbound only Bandwidth minimum The bandwidth requirement depends on feature usage the number of interactions being serviced maintenance cycles retrieval of resources and the number of active endpoints in the organization Interactive Intelligence provides the following webpage for determining the bandwidth requirement http help mypurecloud com articles ban...

Page 12: ...IP SIPS Power Item Requirement AC input for power supply 100 240V 47 63Hz 8 4A Fuse rating T5A 250V DC output 275 watts Environmental Item Thresholds Operating temperature 0 to 35 C 32 to 95 F Non operating temperature 20 to 70 C 4 to 158 F Relative humidity Operating 20 to 80 30 C 86 F Non operating 10 to 90 ...

Page 13: ...o place it near a grounded power outlet You must remember the following needs of PureCloud Edge when choosing the location where it will reside Leave approximately 30 inches of clearance in the back of the rack to allow for sufficient airflow and ease of servicing You should only install this product in a Restricted Access Location such as dedicated equipment rooms or service closets 2 Consider th...

Page 14: ...in wear or damage to the chassis which can then cause a change in its mounted angle or separation from the mounting brackets 4 Install the system into a rack To mount the system into a rack attach the faceplate of each mounting bracket on the PureCloud Edge chassis directly to the front of the rack j Important Ensure that you use attach each bracket faceplate through both openings PureCloud Edge d...

Page 15: ...etwork unless directed to do so by an Interactive Intelligence representative Connecting the DIAG port to your network or the Internet presents a point of access for scanning probing or intrusion Power Plug the power cables supplied with PureCloud Edge into each socket on the back of the PureCloud Edge appliance There are two redundant power supplies in PureCloud Edge Ground stud Connect the earth...

Page 16: ...ge communicates with the PureCloud service j Important PureCloud Edge does not allow communications with the PureCloud service through any other connection than 1 WAN Do not attempt to configure any other network connection for the purposes of pairing and communicating with the PureCloud service By default PureCloud Edge uses Dynamic Host Control Protocol DHCP to automatically query for an IP addr...

Page 17: ... WAN 7 Press the upper left UL button The LCD panel displays Set DHCPV4 8 Select the lower right LR button The LCD panel displays Set Static IPV4 9 Select the upper left UL button The LCD panel displays IPV4 Address 10 Press the upper left UL button The LCD panel displays IPV4 Address 000 000 000 000 11 Press the upper left UL button until the cursor is over the first zero The LCD panel displays I...

Page 18: ...D panel displays IPV4 Subnet Mask 255 255 255 0 17 As was done for the IPv4 address use the buttons to navigate through the digits and modify the values of each digit 18 When you have finished modifying the subnet mask press the upper right UR button to move the cursor to the right past the end of the displayed digits The LCD panel displays IPV4 Gateway 19 Press the upper left UL button The LCD pa...

Page 19: ...rvices AWS data centers located throughout the world If your organization is located entirely within one global service region you can define your PureCloud service within the AWS data center that is closest or within your global service region In this situation configure your PureCloud Edge appliance to communicate with the PureCloud service in the AWS data center for your global service region I...

Page 20: ...onfirm the change of the global service region PureCloud Edge sets the specified AWS region for the pairing process and exits the menu Pair PureCloud Edge with the PureCloud service PureCloud Edge requires a pairing process with the PureCloud service This pairing process is required to ensure the following items You have an account through PureCloud Generation of private security certificates betw...

Page 21: ...nt from that of your headquarters and you want to configure and control all communications through a single PureCloud organization you must use the same URL address for the PureCloud Edge pairing process For example if the headquarters of Example Company are in North America and its PureCloud organization was created in the mypurecloud com region a satellite office in New Zealand must pair PureClo...

Page 22: ... the functionality of each button for the current menu item The following table provides some common functionality for each of the LCD panel buttons Button Functionality Button Functionality Upper left UL Enters currently displayed menu item Confirms action Moves the cursor to the left Upper right UR Selects the previous menu item Moves the cursor to the right Lower left LL Press and hold to displ...

Page 23: ...t connected Description Physical Address DHCP Enabled Address IPv6 Address IPv6 link local Address IPv4 Gateway IPv6 Gateway IPv4 DNS IPv6 DNS IPv4 Baseboard Media State Physical Address DHCP Enabled Address IPv4 Gateway Settings Region Auto select Asia Pacific Japan Asia Pacific Sydney European Union Ireland US East N Virginia System LCD Contrast LCD Brightness Reboot Server Network Port 1 WAN 2 ...

Page 24: ...oard Ping Gateway Port 1 WAN and baseboard v4 and v6 unlabeled Ping Internet WAN only DNS Lookup WAN only Ping DNS All v4 and v6 unlabeled Copy Today s Logs to E Copy All Logs to E Setup Wizard Port 1 WAN Set DHCPv4 Set Static IPv4 Factory Service Server Details edge label edge id general filePath Factory Restore Apply Changes Are You Sure Super Sure SuperDuper Sure ...

Page 25: ...LR button The LCD panel displays Status 2 Press the lower right LR button The LCD panel displays Settings 3 Press the upper left UL button The LCD panel displays Region 4 Press the lower right LR button The LCD panel displays System 5 Press the upper left UL button The LCD panel displays LCD Contrast 6 Press the lower right LR button twice The LCD panel displays Reboot Server 7 Press the upper lef...

Page 26: ...PureCloud Edge Setup Administrator s Guide 2 6 During the restart the LCD panel displays PureCloud Loading ...

Page 27: ...tempt to interact with the PureCloud Edge appliance during the Factory Restore process The appliance restarts multiple times during the process which is normal You can safely interact with the appliance when the LCD panel displays the following message PureCloud Edge PCE string Steps 1 Press the lower right LR button The LCD panel displays Status 2 Press the lower right LR button four times The LC...

Page 28: ...Press the upper left UL button The LCD panel displays PureCloud Loading q Caution During the Factory Restore process do not remove power or restart the PureCloud Edge appliance through the PWR button on the front Interrupting the Factory Restore process causes PureCloud Edge to become inoperative At that point you must replace the PureCloud Edge appliance through Interactive Intelligence ...

Page 29: ...or may OpenSSL appear in their names without prior written permission of the OpenSSL Project 6 Redistributions of any form whatsoever must retain the following acknowledgment This product includes software developed by the OpenSSL Project for use in the OpenSSL Toolkit http www openssl org THIS SOFTWARE IS PROVIDED BY THE OpenSSL PROJECT AS IS AND ANY EXPRESSED OR IMPLIED WARRANTIES INCLUDING BUT ...

Page 30: ...mentioning features or use of this software must display the following acknowledgement This product includes cryptographic software written by Eric Young eay cryptsoft com The word cryptographic can be left out if the routines from the library being used are not cryptographic related 4 If you include any Windows specific code or a derivative thereof from the apps directory application code you mus...

Page 31: ...right and trademark information Added Asia Pacific Japan as a supported AWS region in Pair PureCloud Edge with the PureCloud service Added Asia Pacific Japan as a menu item in PureCloud Edge LCD menu reference Removed all content related to Time Division Multiplexer TDM capabilities Revised PureCloud Edge capacity to 350 simultaneous calls with 100 recording March 29 2016 Updated content regarding...

Page 32: ...ence 22 usage 21 licensing third party 28 N network architecture 9 P pairing 19 power on See start PureCloud Edge characteristics 9 features See features requirements See requirements restart 24 setup See setup start 14 R reboot See restart region set 18 requirements 10 environmental 11 Internet 10 LAN 10 power 11 SIP carrier 10 restart 24 S safety 4 electrical 4 electrostatic discharge 5 general ...

Page 33: ...PureCloud Edge Setup Administrator s Guide 3 3 start 14 W warnings See safety warranty 5 ...

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