Inter-Tel 8602, User Manual

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Inter-Tel
®
Model 8602 User Guide
T
ROUBLESHOOTING
The following table lists problems, possible causes, and solutions to use when trou-
bleshooting the Model 8602.
Table 10:
Troubleshooting Chart
Problem Probable Cause Solution
Unable to install the
Model 8602 software. The Windows .NET framework
version 1.1 is not installed. Install the latest 1.1 version of the
.NET framework from the
Microsoft Windows Update Web
site.
The Model 8602 does not
start.
The status remains “Con-
necting...”
An invalid Device ID or IP
Address of the IPRC or IPRA is
entered. Contact your system administrator
to get the correct Device ID and/or
IP Address of the telephone sys-
tem you are connecting to.
The computer may not have
network connectivity to the con-
figured IPRC or IPRA. Verify the computer's network con-
nectivity. Try to contact the IPRC
or IPRA by using the ping com-
mand.
The network connection is not
fast enough to run the applica-
tion. Make sure the internet connection
is broadband or faster (at least
256 Kbps).
The Model 8602 is not
connecting or you do not
hear any audio. A firewall may not be config-
ured correctly. Disable the firewall between the
Model 8602 and the telephone
(Call Processing) system.
Modify the firewall configuration.
Refer to
page 13 or the firewall
manufacturer’s user documenta-
tion.
Audio quality is bad while
using a headset. The headset speaker and
microphone settings may not
be set appropriately Adjust the headset microphone
such that the far end user can
hear you ok, but not too loud.
Many audio issues are caused by
setting the microphone volume too
high. Also adjust the headset
speaker volume such that the far
end speaker is audible, but not so
loud that the audio out of the
speaker can be picked up by the
microphone (causing echo and
other assorted audio issues).