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GUARANTEE CONDITIONS AND CLAIMS PROCESS
Dear Customer,
Our highest priority is customer satisfaction. If, despite our strict IHQ quality guidelines, you discover any
deficiencies in your Intenso product, then in addition to your legal guarantee rights, Intenso International
GmbH (guarantor) grants you a voluntarily, two-year guarantee for this product in accordance with the
following conditions: Intenso International GmbH guarantees that the product is free of material and ma
-
nufacturing defects if the product is used in accordance with the operating manual.
In a guarantee claim, Intenso International GmbH shall replace the product. Intenso International GmbH
does not commit to any services that go above and beyond this, for example compensation for damages
or expenses. The guarantee does not constitute liability on the part of Intenso International GmbH for the
loss of data. The guarantee applies for two years after purchase by the end consumer and buyer (guarantee
period). The sales receipt must be kept and a copy submitted to determine the guarantee period. The
guarantee services are available to you in the countries of the European Economic Area (EEA) as well as in
Switzerland (territorial scope).
Guarantee claims are excluded in the following cases:
•
failure to observe the operating manual
•
wear of parts that wear out over the course of time, such as batteries for example
•
misuse or improper handling, installation or use
•
vibrations or electrostatic discharge of the product, the effects of heat or moisture on the product that
are outside the product specifications
•
damage, scratches or wear
•
unauthorised changes, opening the housing, interventions or repairs
•
damage from other devices, force majeure or transport
For smooth processing in a guarantee claim (complaint), we ask you to observe the following points:
1. Request an RMA number for the return shipment (Intenso return document). It can be obtained on the
homepage, by e-mail or via the service hotline.
Email (technical support):
Email (RMA number):
Internet:
www.intenso.eu
Service hotline:
+49 (0) 4441 – 999 111
(Mon. – Thur. 09:00 – 16:30; Fri. 09:00 – 14:00)
2. After a review and release, you will receive the corresponding Intenso return document within three
workdays (by e-mail or fax). This document is valid for 14 days and authorises you to send the product
back. We do not grant any entitlements by accepting the product. They only come about after comple
-
tion of a final assessment of the complaint.
3. If the product subject to complaint is no longer in our product range, we will offer you a comparable
article as a replacement product. If you are not in agreement with the replacement product, then we
ask you to process the complaint via the sales outlet from where you originally purchased the product.
4. Important: Pack the product including the copy of the sales receipt and all the accessories in a way
that is safe to transport. The RMA number must be clearly visible on the package. The package must
have sufficient postage. Intenso International GmbH only accepts return shipments that comply
with all these conditions.
5. A return shipment of foreign articles that were sent in by mistake is not possible.
6. The processing time for complaints can be up to four weeks.
7. Please send the package to the following address of the guarantor:
INTENSO INTERNATIONAL GMBH I Service Center (
your RMA number
)
Kopernikusstraße 12-14 I D-49377 Vechta
