Intelix
DIGI-HD-4X8
Installation Manual
www.intelix.com
23
Troubleshooting & Frequently Asked Questions
My destination is capable of Dolby Digital® and DTS® but it’s not
receiving a Multi-channel signal from the Blu-ray® player.
The DIGI-HD-4X8 may not be set in multichannel mode. Switch the matrix to
1080p, 5.1 Audio mode by following the steps on page 8.
My destination supports a resolution other than 1080p, but it’s
receiving a 1080p signal.
The DIGI-HD-4X8 supports device learning; i.e., the matrix can query
connected sources and destinations and learn and store their individual
resolutions.
1.
Verify the desired destination is connected to the DIGI-HD-4X8 matrix via
an HDMI cable. Verify the signal DIP switches are configured for EDID
copy mode (see
Installation
section starting on page 5).
2.
Route the signal from the desired source to the desired destination using the
front panel controls.
3.
Disconnect all other sources.
4.
Press and hold the
Output Source Select
button of the desired channel for
five seconds. The input 1 source select LEDs will illuminate and flash
during copy function.
5.
After the LEDs cease flashing, release the
Output Source Select
button. The
DIGI-HD-4X8 has now learned and stored your devices’ settings.
How can I tell if my matrix is connected to the network?
The matrix is controllable via IP; however, the unit must be properly connected
to the network.
If you see a solid amber LED with a blinking green LED, the unit is
correctly connected to the network.
If you see a blinking amber LED and no green LED, the unit is not
communicating with the network.
My Ethernet port is not physically connecting to the network.
There are several external reasons why the matrix might not be connecting to the
network.
Note:
Not all Blu-ray® discs are mastered with Dolby Digital® or
DTS
®
audio. Please verify your movie is encoded with this format.
Note:
The DIGI-HD-4X8 features on-board memory. Settings are
stored during power off and restored during power on.
