Intel TIGI2U - Carrier Grade Server, User Manual

Page: 90 / 114

Troubleshooting
Intel
®
Carrier Grade Server TIGI2U User Guide
90
Confirming Loading of the Operating System
Once the system boots up, the operating system prompt appears on the screen. The
prompt varies according to the operating system. If the operating system prompt does not
appear, see “ No Characters Appear on Screen .”
Specific Problems and Corrective Actions
This section provides possible solutions for these specific problems:

Power light does not light.

No characters appear on screen.

Characters on the screen appear distorted or incorrect.

System cooling fans do not rotate.

Diskette drive activity light does not light.

Hard disk drive activity light does not light.

CD-ROM drive activity light does not light.

There are problems with application software.

The bootable CD-ROM is not detected.
Try the solutions below in the order given. If you cannot correct the problem, contact your
service representative or authorized dealer for help.
Power Light Does Not Light
Check the following:

Did you press the power-on button?

Is the system operating normally? If so, the power LED might be defective or the cable
from the front panel to the server board might be loose.

AC system only: Have you securely plugged the server AC power cord into the power
supply?

DC system only: Have you securely plugged the server into the DC mains?

Is the power supply correctly set to 110 V or 235 V, depending on your power output?

Will other items plugged into the same power outlet function correctly?

Remove all add-in cards and see if the system boots. If successful, re-insert the cards
one at a time with a reboot between each addition.

Make sure the memory DIMMs comply with the system requirements.

Make sure the memory DIMMs have been populated according to the system
requirements.

Remove the memory DIMMs and re-seat them.

Make sure the processor complies with the system requirements.

Remove the processor and re-seat it.