Chapter 1: Introduction
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Product support
Instron provides documentation, including manuals and online help, that can answer many of the
questions you may have. It is recommended that you review the documentation sent with the system you
purchased for possible solutions to your questions.
If you cannot find answers in these sources, contact Instron’s Services department directly. A list of
Instron offices is available on our website at
www.instron.com
. You may email your questions to
(if your system is still in warranty, please include “IPG Warranty” in the
subject line). In the US and Canada, you can call directly at 1-800-473-7838.
Product documentation
Instron offers a comprehensive range of documentation to help you get the most out of your Instron
products. Depending on what you have purchased, your documentation may include some or all of the
following:
We welcome your feedback on any aspect of the product documentation. Please email
with your comments.
Pre-Installation Manual
Information about preparing your site for installation of the system,
receiving the system, and lifting and handling of the system.
Operating Instructions
How to use your system components and controls, and other frequently
performed operating tasks.
System Concepts
Additional information about your system.
Online Help
Software products come complete with context sensitive help, which
provides detailed information on how to use all software features.
Accessory Equipment
Reference
How to set up and use any accessories you have purchased, for example
grips, fixtures, extensometers, transducers, hydraulic power units, non-
standard actuators, and environmental chambers.
