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Problem
Possible Reason
Solution
Contents stop blending
while the blender is still
powered on
Contents are too thick
• Add liquid to recipe
• Use the food tamper to agitate contents
• Use
Pulse
/
Clean
program
Smoky smell
First use – heating of
non-toxic element coating
No action needed, this is normal and harmless
Motor overheating, may
have run for too long
Press
Cancel
and wait a few minutes for motor to cool
Motor overheating,
contents may be too thick
• Add thin liquid to pitcher
• Use the tamper to ease blending of thicker food
Blender will
not power on
Pitcher is not on base
Place pitcher correctly on base
Power cord not fully
inserted into outlet
• Ensure power cord is plugged fully into a 120V outlet
• Check blender on a different outlet
Fuse has blown
Contact Customer Care
Results are
too watery
Too much liquid
Reduce liquid in recipe
Food is over-processed
Use
Pulse/Clean
to prevent over-blending
Error
Indicator
blinks and
error code
appears
on display
E01
Motor overheated, may
have run for too long
Remove pitcher from base and wait a few minutes for
motor to cool
Contents may be too thick
• Remove and re-seat pitcher
• Add thin liquid to pitcher
• Use the tamper to ease blending of thicker foods
E02
Thermostat sensor error
• Remove and re-seat pitcher
• Contact Customer Care
• Allow the blender to rest for 5 minutes between
blending hot items and blending cold items
E03
Dry heat in pitcher
• Remove and re-seat pitcher
• Add liquid when using a hot blending program
E07
Motor is too hot
Unplug and allow the blender to cool before using again
“Lid”
Lid not secure
Remove and reposition the lid on the pitcher
Troubleshooting
