Instant Pot Viva 60, User Manual

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Troubleshooting Troubleshooting
Problem Possible Reason Solution
Float valve
does not rise
Food debris on float valve or float valve
silicone cap
Remove float valve from lid and clean
thoroughly; perform “ Initial Test Run ” to
check for function and record findings.
Contact Customer Care .
Too little liquid in the inner pot
Check for scorching on bottom of inner
pot. Add thin, water-based liquid to the
inner pot according to its size:
6 Qt: 1 1/2 cups (12 oz / 375 mL)
8 Qt: 2 cups (16 oz / 500 mL)
Float valve silicone cap damaged or
missing
Install or replace float valve.
Float valve obstructed by lid-locking
mechanism
Tap float valve with a long utensil. If the
float valve does not drop, turn the cooker
off. Contact Customer Care .
No heat in the inner pot
Perform Initial Test Run to check for
function and record findings. Contact
Customer Care
Inner pot base may be damaged
Perform Initial Test Run to check for
function and record findings. Contact
Customer Care .
Minor steam
leaking/hissing
from steam
release valve
during cook
cycle
Quick release button not in Seal
position
Flick quick release button to ensure it is in
the
Seal position.
Cooker is regulating excess pressure This is normal; no action required.
Steam gushes
from steam
release valve
when quick
release button
is in Seal
position
Not enough liquid in the inner pot
Add thin, water-based liquid to the inner
pot according to its size:
6 Qt: 1 1/2 cups (12 oz / 375 mL)
8 Qt: 2 cups (16 oz / 500 mL)
Pressure sensor control failure Contact Customer Care .
Steam release valve not seated
properly Flick quick release button to ensure it is in
the
Seal position.
Display remains
blank after
connecting the
power cord
Bad power connection or no power
Inspect power cord for damage. If damage
is noticed, contact
Customer Care .
Check outlet to ensure it is powered.
Cooker’s electrical fuse has blown Contact Customer Care .
Register your product today.
Contact Customer Care:
1-800-828-7280
support@instantpot.com
instantpot.com/#Chat
Problem Possible Reason Solution
Difficulty
closing lid
Sealing ring not properly installed
Reposition sealing ring, ensure it is snug
behind sealing ring rack.
Float valve in the popped-up position
Gently press the float valve downward with
a long utensil.
Contents in cooker are still hot
Press quick release button down until it
clicks into
Vent position, then lower lid
onto cooker base slowly, allowing heat to
dissipate.
Difficulty
opening lid
Pressure inside the cooker
Release pressure according to recipe;
only open lid after float valve has dropped
down.
Float valve stuck at the popped-up
position due to food debris or residue
Ensure steam is completely released by
quick releasing pressure, then press float
valve gently with a long utensil.
Open lid cautiously and thoroughly clean
float valve, surrounding area, and lid before
next use.
WARNING Contents may be under pressure; to avoid scalding injury, do not
attempt to force lid open.
Inner pot is
stuck to lid
when cooker is
opened
Cooling of inner pot may create
suction, causing inner pot to adhere to
the lid To release the vacuum, press quick release
button down until it clicks into
Vent
position.
Steam leaks
from side of lid
No sealing ring in lid Install sealing ring.
Sealing ring damaged or not properly
installed
Replace sealing ring.
Food debris attached to sealing ring Remove sealing ring and clean thoroughly.
Lid not closed properly Open, then close lid.
Sealing ring rack is warped or off-
centre
Remove sealing ring from lid, check sealing
ring rack for bends or warps. Contact
Customer Care .
Inner pot rim may be misshapen
Check for deformation and contact
Customer Care .