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Troubleshooting
Problem
Possible reason
Try this
Steam leaks from
side of lid.
No sealing ring in the lid.
Fit a sealing ring.
The sealing ring is damaged or not
properly fitted.
Replace the sealing ring.
Food debris attached to the sealing ring. Remove the sealing ring and clean it thoroughly.
The lid is not closed properly.
Open, then close the lid.
The sealing ring rack is warped
or off-centre.
Remove the sealing ring from the lid, then check
the sealing ring rack for bends or warps. Contact
Customer Care
.
The inner pot rim may be misshapen.
Check for deformation and contact
Customer Care
.
The float valve does
not rise.
Food debris on the float valve or float
valve silicone cap.
Remove the float valve from the lid and clean it
thoroughly. Perform the
Initial test run
to check
operation and record your findings. Contact
Customer Care
.
Too little liquid in the inner pot.
Check for scorching on the bottom of the inner
pot. Add thin, water-based liquid to the inner
pot according to its size.
5.7 L: 375 mL
8 L: 500 ml
Float valve silicone cap is damaged
or missing.
Install or replace the float valve and/or silicone cap.
Float valve obstructed by lid-locking
mechanism.
Tap the float valve with a long utensil. If the float
valve does not drop, turn the multicooker off.
Contact
Customer Care
.
No heat in the inner pot.
Perform the
Initial test run
to check for
operation and record your findings.
Contact
Customer Care
.
Inner pot base may be damaged.
Perform the
Initial test run
to check for
operation and record your findings. Contact
Customer Care
.
Small amount of
steam leaking or
hissing from the
steam release
valve during the
cooking cycle.
Quick release switch is not in the
Seal
position.
Move the quick release switch to the
Seal
position.
Multicooker is regulating excess
pressure.
This is normal; no action required.
The display
remains blank after
connecting the
power lead.
Bad power connection or no power.
Ensure power connection to base is tight
(5.7 Litres only).
Check socket to make sure it is powered.
Inspect power lead for damage. If damage is
noticed, contact
Customer Care
.
Multicooker’s electrical fuse has blown.
Contact
Customer Care
.
