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Troubleshooting
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Customer Care, call
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or
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Problem
Possible Reason
Solution
Difficulty
closing lid
Sealing ring not properly
installed
Reposition sealing ring, ensure it is snug behind
sealing ring rack
Float valve in the
popped-up position
Gently press the float valve downward with a long
utensil
Contents in cooker are
still hot
Turn steam release handle towards "
Venting
"
position, then lower lid onto cooker base slowly,
allowing heat to dissipate
Difficulty
opening lid
Pressure inside the
cooker
Release pressure according to recipe; only open
lid after float valve has dropped down
Float valve stuck at the
popped-up position due
to food debris or residue
Ensure steam is completely released by quick
releasing pressure, then press float valve
gently with a long utensil. Open lid cautiously.
Thoroughly clean float valve, surrounding area,
and lid before next use.
CAUTION
Contents may be under pressure. To avoid scalding injury, do
not attempt to force lid open.
Inner pot is
stuck to lid when
cooker is opened
Cooling of inner pot
may create suction,
causing inner pot to
adhere to the lid
To release the vacuum, turn steam release handle
towards "
Venting
" position
Steam leaks from
side of lid
Sealing ring damaged or
not installed properly
Replace sealing ring
Lid not closed properly
Open then close lid
Sealing ring rack is
warped or off-centre
Remove sealing ring from lid, check sealing ring
rack for bends or warps, contact Customer Care
Food debris attached
to sealing ring
Remove sealing ring and clean thoroughly
Inner pot rim may be
misshapen
Check for deformation and contact Customer
Care
