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If you experience any problem with your sous vide cooker, try these helpful tips.
Error code E1
When the water level falls below the [MIN] level mark on the cooker, it will trigger a sensor and the
cooker will stop. Error code E1 will be featured on the display. Turn the device OFF, add sufficient
water, turn the cooker ON again, and the cooking process will resume.
Error code E2
The anti-dry sensor has indicated a loose connection. Error code E2 will be featured on the
display. The device will stop working automatically. Please contact Customer Care team
(https://www.instantpot.com/support/) .
Error code E3
The anti-dry sensor has become damaged. Error code E3 will be featured on the display. The
device will stop working automatically. Please contact Customer Care team
(https://www.instantpot.com/support/).
Error code E4
When the water level falls below the [MIN] level mark on the cooker, and the water shortage
sensor fails to activate, it will trigger the dry boil sensor and the cooker will stop. Error code E4 will
be featured on the cooker. Turn the appliance OFF, add sufficient water, and turn the cooker ON
again. When the cooker has sufficiently cooled down, the cooking process will resume.
Error code E5
The cooker will stop when the temperature sensor is in an open loop caused by a loose
connection wire. Please contact the Customer Care team (https://www.instantpot.com/support/).
Error code E6
The cooker will stop when the temperature sensor is broken and experiences a short out. Please
contact the Customer Care team (https://www.instantpot.com/support/).
If you experience any problems with the cooker or need technical assistance, please
contact the Instant Pot
®
the Customer Care team:
• Create a support ticket:
www.InstantPot.com/support/
• Email:
• Call 1-800-828-7280 x2 for the Customer Care team.
The issues listed above do not always reflect a faulty sous vide. Please examine the cooker
carefully before contacting the Customer Care team.
Troubleshooting
