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According to valid legal regulations it depends whether the Buyer is the End Customer or not.
“The Buyer who is the End Customer” or simply the “End Customer” is the legal entity that does not conclude and
execute the Contract in order to run or promote his own trade or business activities.
“The Buyer who is not the End Customer” is a Businessman that buys Goods or uses services for the purpose of
using the Goods or services for his own business activities. The Buyer conforms to the General Purchase
Agreement and business conditions to the extent specified in the Commercial Code.
These Conditions of Warranty and Warranty Claims are an integral part of every Purchase Agreement made
between the Seller and the Buyer. All Warranty Conditions are valid and binding, unless otherwise specified in the
Purchase Agreement, in the Amendment to this Contract or in another written agreement.
Warranty Conditions
Warranty Period
The Seller provides the Buyer a 24 months Warranty for Goods Quality, unless otherwise specified in the
Certificate of Warranty, Invoice, Bill of Delivery or other documents related to the Goods. The legal warranty
period provided to the Consumer is not affected.
By the Warranty for Goods Quality, the Seller guarantees that the delivered Goods shall be, for a certain period of
time, suitable for regular or contracted use, and that the Goods shall maintain its regular or contracted features.
The Warranty does not cover defects resulting from (if applicable):
User’s fault, i.e. product damage caused by unqualified repair work or improper assembly
Improper maintenance
Mechanical damages
Regular use (e.g. wearing out of rubber and plastic parts, joints etc.)
Unavoidable event, natural disaster
Adjustments made by unqualified person
Improper maintenance, improper placement, damages caused by low or high temperature, water, inappropriate
pressure, shocks, intentional changes in design or construction etc.
Warranty Claim Procedure
The Buyer is obliged to check the Goods delivered by the Seller immediately after taking the responsibility for the
Goods and its damages, i.e. immediately after its delivery. The Buyer must check the Goods so that he discovers
all the defects that can be discovered by such check.
When making a Warranty Claim the Buyer is obliged, on request of the Seller, to prove the purchase and validity
of the claim by the Invoice or Bill of Deliv
ery that includes the product’s serial number, or eventually by the
documents without the serial number. If the Buyer does not prove the validity of the Warranty Claim by these
documents, the Seller has the right to reject the Warranty Claim.
If the Buyer gives notice of a defect that is not covered by the Warranty (e.g. in the case that the Warranty
Conditions were not fulfilled or in the case of reporting the defect by mistake etc.), the Seller is eligible to require a
compensation for all the costs arising from the repair. The cost shall be calculated according to the valid price list
of services and transport costs.
If the Seller finds out (by testing) that the product is not damaged, the Warranty Claim is not accepted. The Seller
reserves the right to claim a compensation for costs arising from the false Warranty Claim.
In case the Buyer makes a claim about the Goods that is legally covered by the Warranty provided by the Seller,
the Seller shall fix the reported defects by means of repair or by the exchange of the damaged part or product for
a new one. Based on the agreement of the Buyer, the Seller has the right to exchange the defected Goods for a
fully compatible Goods of the same or better technical characteristics. The Seller is entitled to choose the form of
the Warranty Claim Procedures described in this paragraph.
The Seller shall settle the Warranty Claim within 30 days after the delivery of the defective Goods, unless a longer
period has been agreed upon. The day when the repaired or exchanged Goods is handed over to the Buyer is
considered to be the day of the Warranty Claim settlement. When the Seller is not able to settle the Warranty
