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How do I reset the Access Point and Router settings back to factory settings?
To reset the access point and router settings, follow these steps.
➊
Connect to the Jetpack Admin Website (
http://my.jetpack
or
http://192.168.1.1
) and go to
Jetpack Settings > Jetpack > Backup and Restore
.
➋
The Backup and Restore page has a
Restore to Factory Defaults
button. This button resets all
Access Point and Router settings to their factory default values. All existing settings are lost.
No service is available.
•
Reorient your device. If you are inside a building or near a structure that may be blocking the
signal, change the position or location of the device. For example, try moving your device
close to a window.
•
You are outside your coverage area, or there may be a problem with your account. Check
with your network operator.
The Jetpack has no power or the device screen does not display when the
power button is pressed.
•
Make sure the battery is properly seated in the device.
•
Make sure the battery is fully charged. Plug in the AC charger for at least 3 hours.
I forgot my Wi-Fi Password.
•
Tap
Wi-Fi Name/Password
to display your Wi-Fi Name (SSID) and Wi-Fi Password.
I forgot my Jetpack Admin website Password.
•
Your Jetpack Admin website Password is the same as your WI-Fi Password.
I cannot connect to my Jetpack.
•
Make sure the Network Signal Strength indicator displays at least one bar and that the type
of network is displayed on the Jetpack’s Home screen.
•
Make sure your Windows Wi-Fi adapter/Mac AirPort is turned on. (Refer to your computer’s
Help if you need assistance.)
➊
Open your wireless network connection list:
Windows: Right-click icon and select
View Available Networks
.
Mac: Pull down list from AirPort icon.
➋
Windows: Click
Connect
.
Mac: Select the network name.
When your device is connected to the network, the Connected Devices icon in the status bar
will show a connected device.
