Copyright Innovative Technology Ltd 2008 GA820-1
8 DIAGNOSTICS
Symptom Possible
Cause
Corrective Action
Incorrect currency file
Check that the required dataset
programmed
is programmed in to the bill
acceptor using the validator
manager software
Bills are not included in
the currency file
Check that the required
denomination and issue are
included in the currency file
using the validator manager
software
All Bills are rejected
(Bezel LED’s are on)
Bills are inhibited by the
host machine
Ensure the machine is ready to
accept bills. If a coin hopper is in
the machine ensure it is not
empty. Ensure the maximum
allowed credit on the host
machine has not been exceeded.
No Power
Ensure the correct specification
power is applied to the bill
acceptor.
Bills are not taken in (no
bezel LED’s)
Incorrect interface is
programmed
Check which interface is
programmed into the bill
acceptor by double clicking the
configuration button. The
displayed code indicates which
interface is programmed as
described in Appendix D –
Configuration Cards: Program
Check Procedure.
Incorrect interface is
programmed
Check which interface is
programmed into the bill
acceptor by double clicking the
configuration button. The
displayed code indicates which
interface is programmed as
described in Appendix D –
Configuration Cards: Program
Check Procedure.
Bills stacked but no
credit given
Rear bill detect sensor
obscured
Remove the cash box and
ensure no foreign objects are
obstructing the sensors
Bezel LED’s are flashing
See 4.1 for details of LED
Status signals
Motor continues to run
Foreign object or bill is
stuck in the note path
Ensure the note path is clear and
reset the bill acceptor. It may
also be necessary to reset the
host machine.
BV50 Operations Manual 19
