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42 

Regional BGAN Satellite IP Modem User Manual

 

Number and 

Description 

Cause Solution 

128

 GPS fix is too old.  

Modem will attempt to 

reacquire connection after 

receiving a new GPS fix. 

Notification of a GPS 
fix during or after 

Network connection 

procedure. 

A new GPS fix is sent to the 
network that is more current 

than the one sent when the 

connection was acquired. The 

Modem will reacquire the 

connection. If the problem 
continues and a new 

connection cannot be made, 

contact your Service Provider. 

 

Summary of Contents for Regional BGAN

Page 1: ......

Page 2: ...User Manual Satellite IP Modem...

Page 3: ...is subject to change without notice Hughes Network Systems Inc makes no warranty of any kind with regard to this material including but not limited to the implied warranties of merchantability and fi...

Page 4: ...follow the warning instructions to avoid personal injury DANGER Electric shock hazard Where you see this alert symbol and DANGER heading strictly follow the warning instructions to avoid electric shoc...

Page 5: ...rate this equipment Only use a soft damp cloth to clean your Satellite IP Modem To avoid impaired Modem performance please ensure your Satellite IP Modem s antenna is not damaged or covered with forei...

Page 6: ...he device s User Manual for detailed safety instructions Pacemakers The various brands and models of cardiac pacemakers available exhibit a wide range of immunity levels to radio signals Therefore peo...

Page 7: ...at are more than 2 metres away Many types of older hearing aids may be susceptible to interference making it very difficult to use them near a Satellite IP Modem Should interference be experienced mai...

Page 8: ...7 Step 4 Connecting Using Ethernet 8 Step 4 Connecting Using Bluetooth 8 Step 5 GPS Location 9 Step 6 Rough Pointing to Satellite 9 Step 7 Rough Pointing to Satellite 10 Step 8 Rough Pointing to the...

Page 9: ...ent system faults or errors Network Settings 23 Change Service Provider Login Information 24 Advanced Settings 24 Bluetooth 25 Bluetooth Passkey 26 Properties 26 Restore Factory Defaults 26 UPGRADE SA...

Page 10: ...r manual carefully to understand all the aspects of operating your Satellite IP Modem COVERAGE Regional BGAN Coverage Area The coverage map shows the region where satellite coverage is possible and in...

Page 11: ...ional BGAN Satellite IP Modem UNPACKING Unpack the modem and accessory box items Regional BGAN Satellite IP Modem AC Mains Power Adapter and cable 100 240 VAC Rechargeable Lithium Ion Battery pack USB...

Page 12: ...r later Java must be active Microsoft Internet Explorer 5 for Macintosh or later Macintosh Safari 1 0 Beta or later Your PC must support one of the following interfaces Universal Serial Bus USB Ethern...

Page 13: ...ow will appear with installer and documentation icons Double click the Regional BGAN Satellite IP Modem installation package to start the installation process Follow the steps provided by the Installe...

Page 14: ...lied by your Service Provider supplier of your SIM to ensure that you have the correct configuration information Launch Pad Screen QUICKSTART WIZARD OVERVIEW There are 12 basic steps to getting your M...

Page 15: ...ervice provider will have provided a SIM and configuration instructions separately 3 Insert SIM in SIM holder then insert the SIM holder into the modem as shown below STEP 2 UNPACK THE SATELLITE IP MO...

Page 16: ...nection to the Internet When complete please close your browser DO NOT FORGET YOU MAY NEED TO RECHECK THIS BOX ON RETURN TO YOUR OTHER INTERNET CONNECTION STEP 4 CONNECTING USING USB 1 Connect the whi...

Page 17: ...then Bluetooth is already selected If not press the SELECT button once or twice as needed to change the selection to Bluetooth After a short pause the Satellite IP Modem will restart with the Bluetoot...

Page 18: ...and then back on STEP 6 ROUGH POINTING TO SATELLITE 1 The Satellite IP Modem is controlled through a web browser interface called the Control Pad To activate the Control Pad click the Launch Control...

Page 19: ...na Angle from the Control Pad interface as shown above these will be used to assist you in roughly pointing the Satellite IP Modem antenna towards the satellite Rough pointing consists of determining...

Page 20: ...s the antenna is correctly pointed towards the satellite Please follow these directions closely so that your Satellite IP Modem is optimally pointed Pointing Interface Use the Control Pad to optimally...

Page 21: ...the prior page Once a peak has been found keep the Satellite IP Modem antenna at that angle Tilt antenna up and down STEP 12 EXITING POINTING MODE 1 Your antenna is now optimally pointed Exit the poi...

Page 22: ...u have established a session on the Regional BGAN system you will not need another GPS location while you remain connected in the Always On condition This is convenient if you intend to operate from o...

Page 23: ...like the display screen of a laptop computer and look out and over it to ensure that nothing but open sky is between the Modem s lid and the Regional BGAN Satellite If the view is blocked by trees mou...

Page 24: ...conds later When the Satellite IP Modem is first connected to AC Mains power the Modem will power on immediately Note that when the Satellite IP Modem is attached to AC Mains power the Modem still sup...

Page 25: ...Light of the selected active interface is lit If the Interface Light is green the Satellite IP Modem is properly connected to the Regional BGAN network If the Interface Light is amber the appropriate...

Page 26: ...are positioning the antenna during the Antenna Pointing process the protractor provides the current angle of the antenna so that you can adjust it to the Antenna Angle specified on the pointing screen...

Page 27: ...is programme gives you the ability to check the current Satellite IP Modem status and performance manage Modem security initialize and update network parameters and review the properties of your syste...

Page 28: ...ation settings you must turn the Satellite IP Modem off and then on again POINTING The Pointing Screen provides the best way to orient the Satellite IP Modem towards the satellite The screen comes up...

Page 29: ...e optional external GPS antenna accessory are included with the accessory package Mute Unmute Signal Beep An audible beep to provide a relative indicator of signal status faster beep higher signal qua...

Page 30: ...ode you will not be able to use the Satellite IP Modem with a different SIM When you enter the Security Code for the first time no old Security Code entry is required Whenever you enter or modify the...

Page 31: ...mal indication of battery level Red almost fully discharged Amber charging under external power To save power this indication updates slowly over time To ensure you have fresh information press the re...

Page 32: ...odem Battery Level This bar graph provides an indication of remaining battery capacity Green normal indication of battery level Red almost fully discharged Amber charging under external power GPS Ante...

Page 33: ...want the values you have entered to be processed click the Apply button exit the Control Pad and Launch Pad and reboot your computer You will also need to turn the Satellite IP Modem off and then on a...

Page 34: ...etooth interface Note the following warnings before you attempt to modify the interface parameters Utilize this screen only if you are using the Bluetooth interface The Bluetooth control software on y...

Page 35: ...and then back on so that the new settings can take effect BLUETOOTH PASSKEY The Bluetooth Passkey screen is accessed from the main Bluetooth screen The Bluetooth Passkey is used to prevent unauthoris...

Page 36: ...ite IP Modem to your PC With some Windows Operating Systems you may need to reboot your PC after connecting to the Satellite IP Modem to enable the communications link If the Satellite IP Modem was us...

Page 37: ...pgrader To check the Internet for software upgrades click on Options and select Check for Upgrade If an upgrade is available you are prompted to download the upgrade to your computer Once the upgrade...

Page 38: ...rted The battery contacts are dirty or damaged Check the battery contacts Clean them if necessary If you find any damage replace battery Satellite IP Modem will not switch on or will not stay on when...

Page 39: ...a proxy server for your LAN YOU MAY NEED TO RECHECK THIS BOX UPON RETURNING TO YOUR OTHER INTERNET CONNECTION The Control Pad appears to lock up after it has been successfully launched Java is not ena...

Page 40: ...5 minutes Wait for 5 minutes Switch the Modem off and on again The Satellite IP Modem cannot locate itself using GPS The Modem is configured to use an external GPS antenna Go to the Advanced Network S...

Page 41: ...ted but the Satellite IP Modem cannot access the internet after successful pointing The browser may not be correctly configured For Netscape go to Advanced Preferences and select Direct connection to...

Page 42: ...is configured to skip antenna pointing Go to the Advanced Network Settings page on the Control Pad and check Enable Antenna Pointing Display After Satellite IP Modem exits antenna pointing mode the S...

Page 43: ...card and return it to your Service Provider if damaged SIM card contacts may be dirty Clean the SIM card contacts with a dry cloth If problem continues replace SIM card with a known good SIM card If...

Page 44: ...tinues replace SIM card with a known good SIM card If problem persists return the unit to your Service Provider for service 6 A required data field is missing from the SIM card Please contact your Ser...

Page 45: ...y again If the problem continues contact your Service Provider 13 Network connection failure Unknown PDP type Please contact your Service Provider Network connection failure Power down the Satellite I...

Page 46: ...h as extreme latitude or longitude Contact your Service Provider to verify coverage for your location 21 Network connection failure Network assigned an invalid IP address Power down and try again Assi...

Page 47: ...em continues contact your Service Provider 101 This user was detached by the network Trying to reattach Connection broken by the Network Power down the Satellite IP Modem and try again If the problem...

Page 48: ...ilable If the problem continues contact your Service Provider 110 Network service is not available Cell access barred Reacquiring connection Network service not available because cell access is barred...

Page 49: ...on Network connection failure unknown cause If the problem continues contact your Service Provider Network may be down 118 Network connection failure Service option temporarily out of order Reacquirin...

Page 50: ...ction id Reacquiring connection Network connection failure due to invalid transaction ID If the problem continues contact your Service Provider 125 Network connection failure Unknown Session Manager e...

Page 51: ...ction after receiving a new GPS fix Notification of a GPS fix during or after Network connection procedure A new GPS fix is sent to the network that is more current than the one sent when the connecti...

Page 52: ...nauthorised Bluetooth devices from bonding with it On the Satellite IP Modem Control Pad Bluetooth Passkey screen the default passkey is blue To increase security you should change this passkey to a s...

Page 53: ...en a primary and possibly a secondary DNS address supplied by your Service Provider must be assigned Ethernet Ethernet is a local area networking method used widely throughout the computer industry It...

Page 54: ...angles the Satellite IP Modem protractor provides the current angle of the antenna so that you can adjust it to the antenna angle specified on the Pointing Screen QuickStart Wizard Displayed on your c...

Page 55: ...er on the Internet If Static IP addressing is enabled on the Satellite IP Modem Control Pad Network Settings screen you must enter an IP address supplied by your Service Provider in the Static Public...

Page 56: ...es 34 44 Fine Pointing 11 12 14 GPS 9 13 14 15 20 23 25 31 44 Installation 2 3 4 5 18 Installation CD 2 Interface Lights 16 44 Launch Pad 4 5 13 18 21 23 24 25 26 27 28 30 45 Normal Operational Mode 1...

Page 57: ...NOTES 48 Regional BGAN Satellite IP Modem User Manual...

Page 58: ......

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