Inmarsat Regional BGAN, User Manual, Page: 45 / 58

36
Regional BGAN Satellite IP Modem User Manual
Number and
Description
Cause Solution
9
This user has no
subscription, service is not
allowed. Please contact
your Service Provider.
Network connection
failure because you are
not identified as a
subscriber to the
service.
Contact your Service Provider
to receive authorised service.
Your Service Provider should
check the subscription entries
in the Home Location Registry.
10
This user terminal was
detached by the network.
Cause unknown. Power
down and try again.
Network connection
broken with an
unknown cause.
Power down the Satellite IP
Modem and try again. If the
problem continues, contact
your Service Provider.
11
Network connection
failure – Invalid parameters
used for network attach
procedure. Please contact
your Service Provider.
Network connection
failure due to use of
invalid parameters.
Contact your Service Provider.
12
Network connection
failure - LLC or SNDCP
failure. Power down and try
again.
Network connection
failure caused by LLC
or SNDCP failure.
Power down the Satellite IP
Modem and try again. If the
problem continues, contact
your Service Provider.
13
Network connection
failure – Unknown PDP
type. Please contact your
Service Provider.
Network connection
failure.
Power down the Satellite IP
Modem and try again. If the
problem continues, contact
your Service Provider.
14
Network connection
failure - User authorisation
failed. Please contact your
Service Provider.
Network connection
failure because the user
is not authorised for
service.
Contact your Service Provider
to regain authorised service.
Your Service Provider should
check the subscription entries
in the Home Location Registry.
15
Network connection
failure – Service option not
supported. Please contact
your Service Provider.
Network connection
failure because the
service option is not
supported.
Contact your Service Provider
to regain authorised service.
The Service Provider should
check the subscription entries
in the Home Location Registry.
16
Network connection
failure - Service option not
subscribed. Please contact
your Service Provider.
Network connection
failure because user
was not was not
subscribed to the
service option.
Contact your Service Provider
to regain authorised service.
The Service Provider should
check the subscription entries
in the Home Location Registry.