Inmarsat Regional BGAN, User Manual, Page: 46 / 58

Number and
Description
Cause Solution
17
Network connection
failure - N-SAPI has already
been used. Power down
and try again.
Network connection
failure because network
assigned an N-SAPI that
is already being used.
Power down the Satellite IP
Modem and try again. If the
problem continues, contact
your Service Provider.
18
Network connection
failure – Regular PDP
deactivation by network.
Power down and try again.
The connection was
deactivated by the
Network.
Power down the Satellite IP
Modem and try again. If the
problem continues, contact
your Service Provider.
19
Network connection
failure - SM network failure.
Power down and try again.
Connection failure due
to SM network failure.
Power down the Satellite IP
Modem and try again. If the
problem continues, contact
your Service Provider.
20
Network connection
failure – Too many failures
to activate PDP context.
Power down and try again.
Too many failed
attempts (4) to connect
to the Network.
This failure may occur because
of a weak signal due to
obstructions or geographic
position (such as extreme
latitude or longitude). Contact
your Service Provider to verify
coverage for your location.
21
Network connection
failure - Network assigned
an invalid IP address. Power
down and try again.
Assignment of an invalid
IP address by the
network during
connection.
Power down the Satellite IP
Modem and try again. If the
problem continues, contact
your Service Provider. The
Service Provider should verify
that you have the correct
network settings.
22 Network connection
failure – No response from
network. Power down and
try again.
Network connection
failure due to lack of a
response from the
network.
Power down the Satellite IP
Modem and try again. If the
problem continues, contact
your Service Provider.
23
Network connection
failure – Protocol error
received from network.
Power down and try again.
Network connection
failure due to a
protocol error.
Power down the Satellite IP
Modem and try again. If the
problem continues, contact
your Service Provider.
24
Network connection
failure – GPRS stack could
not attach to MUX
interface. Power down and
try again.
Internal software error. Power down the Satellite IP
Modem and try again. If the
problem continues, contact
your Service Provider.
Regional BGAN Satellite IP Modem User Manual
37