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Setting Up

Position your terminal must be near a power source and an ethernet socket. It should

not be put near a heat source, and protected from damp or very dusty conditions.

You should also consider the risk of theft, and ease of access for customers making

payments.

Charging the Battery

When you first receive your Move 3500, you should charge the battery for 16 hours.

During regular use, replacing it on the base will recharge it automatically. the battery

symbol will flash/animate to indicate that the terminal is charging.

You can also connect the power cord directly into the terminal charging port on the

left of the terminal.

The power cord provided with this equipment is specifically designed for Ingenico

terminals. Do not use any other power supply..

Changing Till Roll

1. Hold the terminal in one hand, with the screen facing you.

2. Use two fingers of the other hand to lift and release the printer cover.

3. Open it completely, and remove the used roll tube.

4. Loosen the end of the new roll, and place the roll into the printer chamber,

leaving a short length of paper hanging over the edge.

5. Close the printer cover firmly. It should lock on to the paper.

6. Hold the

Paper Feed

key down to ensure that the roll feeds correctly.

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Summary of Contents for Move 3500

Page 1: ...Getting Started with the Ingenico Move 3500 WiFi...

Page 2: ...you will receive Ingenico Move 3500 BT WiFi Charging base unit Power cord Ethernet cable Getting Started When you receive your terminal you should set your terminal up in a convenient location charge...

Page 3: ...ging You can also connect the power cord directly into the terminal charging port on the left of the terminal The power cord provided with this equipment is specifically designed for Ingenico terminal...

Page 4: ...your terminal or base Clean it with a soft cloth Do not use water cleaning agents or abrasive materials Be sure to turn off the terminal before cleaning The magnetic swipe and chip card readers should...

Page 5: ...essing this and the key turns off the terminal Cancel Press to cancel a transaction Confirm Press to confirm anything that has been typed into the terminal Also used to turn on the terminal Paper feed...

Page 6: ...home screen 2 Select Control panel from the menu 3 Then select Terminal settings 4 Then select Comm means 5 In the Comms menu select Wi Fi 6 Select your provider from the list provided 7 The Wi Fi ico...

Page 7: ...ion 7 If the transaction is authorised then an AUTH CODE will be shown 8 The terminal will print two receipts The merchant copy is printed automatically Press Confirm to print the customer copy Contac...

Page 8: ...horisation and will prompt you to choose Decline or Accept 9 The result of the CSC AVS check is displayed and the two receipts are printed Refunding a Sale Chip and PIN 1 From the idle screen press th...

Page 9: ...Important This MUST be done at the end of each trading day BANKING reports the total value of processed transactions and that the totals have been confirmed by the acquirer X REPORT a running total of...

Page 10: ...ontacting Valitor If you have general queries contact Customer Support on 0808 204 0349 For Republic of Ireland customers it s 44 808 204 0349 To talk to Technical Support call 0808 204 0347 If you ar...

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