Ingenico Move 3500 Getting Started Download Page 10

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Finding Out More

If you want to know more about how to use any of our products, go to the online help,

on https://support.valitor.com.

Contacting Valitor

If you have general queries, contact

Customer Support

, on 0808 204 0349. For

Republic of Ireland customers, it's +44 808 204 0349

To talk to

Technical Support

, call 0808 204 0347. If you are in the Republic of Ireland,

call 01653 3901.

If you would like to speak to one of the

Sales

team, call 0808 204 0343.

valitor.com

Summary of Contents for Move 3500

Page 1: ...Getting Started with the Ingenico Move 3500 WiFi...

Page 2: ...you will receive Ingenico Move 3500 BT WiFi Charging base unit Power cord Ethernet cable Getting Started When you receive your terminal you should set your terminal up in a convenient location charge...

Page 3: ...ging You can also connect the power cord directly into the terminal charging port on the left of the terminal The power cord provided with this equipment is specifically designed for Ingenico terminal...

Page 4: ...your terminal or base Clean it with a soft cloth Do not use water cleaning agents or abrasive materials Be sure to turn off the terminal before cleaning The magnetic swipe and chip card readers should...

Page 5: ...essing this and the key turns off the terminal Cancel Press to cancel a transaction Confirm Press to confirm anything that has been typed into the terminal Also used to turn on the terminal Paper feed...

Page 6: ...home screen 2 Select Control panel from the menu 3 Then select Terminal settings 4 Then select Comm means 5 In the Comms menu select Wi Fi 6 Select your provider from the list provided 7 The Wi Fi ico...

Page 7: ...ion 7 If the transaction is authorised then an AUTH CODE will be shown 8 The terminal will print two receipts The merchant copy is printed automatically Press Confirm to print the customer copy Contac...

Page 8: ...horisation and will prompt you to choose Decline or Accept 9 The result of the CSC AVS check is displayed and the two receipts are printed Refunding a Sale Chip and PIN 1 From the idle screen press th...

Page 9: ...Important This MUST be done at the end of each trading day BANKING reports the total value of processed transactions and that the totals have been confirmed by the acquirer X REPORT a running total of...

Page 10: ...ontacting Valitor If you have general queries contact Customer Support on 0808 204 0349 For Republic of Ireland customers it s 44 808 204 0349 To talk to Technical Support call 0808 204 0347 If you ar...