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      © 2019 Ingenico Inc.

 

 

   

 

Maintenance 

Good rules for proper cleaning of the reader are: 

 

Do not clean the electrical connections. 

 

Do not use in any case solvents, detergents, alcoholic or abrasive 
products as those materials will damage the plastic or electrical 
contacts. 

 

Avoid exposing the reader to direct sunlight. 

 

Do not insert anything but cards into the smart card reader slot. 

 

 
 Before cleaning, unplug all cables from the reader. 
 

 

Troubleshooting 

Moby/6500 does not turn on: 

 

Battery level is too low. 

 

Check the USB connection. 

 

Check that the wall plug PSU is fully inserted in the electrical 
socket.

 

 

If  Moby/6500  fails  to  establish  Bluetooth  Connection  with  your  mobile 
app: 

 

Check if Moby/6500 is paired to your mobile device using the 
mobile app. 

 

Check if Bluetooth on your mobile device is ON. 

 

Unpair the reader from your mobile device’s system Bluetooth 

Settings, and pair the reader again from the provided mobile app 
(refer to the pairing user guide). 

 

Seek technical support. 

  

Make  sure  the  pairing  of  the  Moby/6500  with  your  smart 
phone/tablet  is  done  from  the  mobile  payment  application  and 
not the 

device’s 

system settings. 

 
Cards are not read 

 

Check that the magnetic card is swiped correctly (with magnetic 
stripe inserted into the slot & facing towards the keypad). 

 

Swipe again the card with a constant movement. 

 

Check  that  the  magnetic  stripe  is  not  damaged,  grooved  or 
cracked. 

 

Make  sure  you  have  correctly  inserted  the  smart  card  into  the 
smart card reader and that the card has not been removed before 
the transaction is complete. 

Summary of Contents for Moby/6500

Page 1: ...Ingenico Group 101 Federal St Suite 700 7th flr Boston Massachusetts 02110 United States Phone 1 888 589 5885 Moby 6500...

Page 2: ...the product related guarantee and to respect security we ask you to use only accessories delivered in box with the product entrusting maintenance operations only to an authorized person Moby 6500 can...

Page 3: ...further use of the reader will not be possible If you observe the Alert Interruption message you should contact our helpdesk immediately Battery Moby 6500 is fitted with a lithium battery which is not...

Page 4: ...ON the Moby 6500 simply press the key STANDBY The Moby 6500 will automatically enter a low power standby mode on its own after a period of disuse Alternatively you can long press the key to put the re...

Page 5: ...ess 7 The user must select the Moby 6500 from the list of discovered devices 8 Once paired both the reader and the user s mobile phone tablet will request the user to confirm the passkeys are identica...

Page 6: ...uracy Inserting a chip card Chip Cards should be inserted into the reader as illustrated with the chip facing up and into the card reader slot Tapping a contactless card mobile device Contactless Ante...

Page 7: ...e app Check if Moby 6500 is paired to your mobile device using the mobile app Check if Bluetooth on your mobile device is ON Unpair the reader from your mobile device s system Bluetooth Settings and p...

Page 8: ...rs to be liable for take back treatment and recycling upon end of life of equipment and batteries The associated symbol means that WEEE and waste batteries must not be thrown away but collected separa...

Page 9: ...a circuit different from that to which the receiver is connected Consult the dealer or an experienced radio TV technician for help RF warning for Portable device The device has been evaluated to meet...

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