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Ingenico iCT2 Series, Operating Manual

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Summary of Contents for iCT2 Series

Page 1: ...INGENICO iCT2XX 2017 Paymark Software Operating Guide 1 0 Version ...

Page 2: ... ICT2XX PORT LAYOUT 20 3 ADMINISTRATION 21 3 1 PASSWORDS 22 3 2 SHORTCUT KEYS 23 4 INSTALLING INGENICO IPP SERIES PINPAD 24 4 1 INSTALLING AN IPP280 PIN PAD 24 4 2 DEACTIVATING AN IPP280 PIN PAD 24 4 3 INSTALLING AN IPP310 PIN PAD 26 4 4 DEACTIVATING AN IPP310 PIN PAD 26 5 SET UP 28 5 1 EFTPOS CONFIGURATION 28 5 1 1 Dial Up Configuration 29 5 1 2 TCP IP with Dial Backup Configuration 30 5 1 3 TCP ...

Page 3: ...RENCIES 69 9 1 1 Enable Disable Pure Commerce CSE 70 9 1 2 Pure Commerce CSE Configuration 71 9 1 3 Pure Commerce CSE Connection Test 72 9 1 4 Pure Commerce CSE BIN Table Download 73 9 1 5 Pure Commerce CSE Rates Table Download 73 9 1 6 Print Pure Commerce Rates Table 74 9 1 7 Pure Commerce CSE Configuration Reset 74 10 PURE COMMERCE CSE PURCHASE TRANSACTION 75 10 1 PURE COMMERCE CSE PURCHASE TRAN...

Page 4: ...a Charges Completion 118 12 11 5 3 Hospitality Delayed Extra Charges Completion 120 12 12 CHEQUE VERIFICATION AUTHORISATION 122 12 13 MERCHANT ADMINISTRATION FUNCTIONS 123 12 13 1 Terminal Totals 123 12 13 2 Terminal Totals with Instant Tip 123 12 13 3 Terminal Totals with Credit Card Surcharging 125 12 13 4 Settlement Inquiry 125 12 13 5 Settlement Cutover 126 DUPLICATE RECEIPT 128 12 14 ELECTRON...

Page 5: ...OMPARTMENT COVER 143 14 12 REPLACING SIM CARD COMPARTMENT COVER 144 14 13 INSTALLING SIM CARD FOR GPRS 144 14 14 OPERATING ENVIRONMENT 145 15 SKYZER TECHNOLOGIES CONTACT DETAILS 146 INGENICO ICT2XX 2017 PAYMARK SOFTWARE OPERATING GUIDE VERSION 1 0 ...

Page 6: ...nt must be approved and signed off before release by the Marketing Manager REVISION RECORD VERSION CHANGE CHANGED BY DATE 1 00 PTS 2017 Document creation Vineel Dhani 28 02 2018 INGENICO ICT2XX 2017 PAYMARK SOFTWARE OPERATING GUIDE VERSION 1 0 ...

Page 7: ...nal in New Zealand 2 HARDWARE OVERVIEW 2 1 The INGENICO ICT2XX Terminal The Ingenico iCT2XX Terminal consists of the following elements The Terminal Handset The kit magic box that comes with the iCT250 terminal provides the connection to Ethernet broadband telephone line power and RS232 INGENICO ICT2XX 2017 PAYMARK SOFTWARE OPERATING GUIDE VERSION 1 0 ...

Page 8: ...ial link RS232 cable o Install caps in the lead through as indicated on the figure o Close the compartment with the cable cover provided like the procedure describe at chapter 7 7 The power adapter and Figure 8 cable that connects the terminal to a 100 240V power outlet INGENICO ICT2XX 2017 PAYMARK SOFTWARE OPERATING GUIDE VERSION 1 0 ...

Page 9: ...1 1 Features of the iCT250 Figure 1 Features of the Ingenico iCT250 Smart card reader Connection Ports SAM GPRS SIM card compartment 18 key backlit keyboard Magnetic stripe reader Color display INGENICO ICT2XX 2017 PAYMARK SOFTWARE OPERATING GUIDE VERSION 1 0 ...

Page 10: ...The Green ENTER key validates the input selections and information The Menu key provides access to the EFTPOS terminal menu 2 1 2 The iCT2XX Keyboard The keyboard is comprised of the 0 to 9 keys They are used for data entry amount PIN and manual card number entry The keyboard layout consists of Keyboard 0 through 9 Red CANCEL NO key Yellow CLEAR NO key Green ENTER YES input key Menu key Function k...

Page 11: ...N key is used to enter the function menu 2 1 2 5 Soft Function Keys These are the four keys located just below the display screen They are controlled by the software and their function changes depending on the prompts displayed on the bottom line of the display The function of these keys is displayed on the bottom line when they are available for use 2 1 2 6 Alphanumeric Key Entry The alphanumeric...

Page 12: ...h the stripe facing the terminal Use a regular movement in order to ensure a reliable card read 2 1 3 2 Smart Card IC Card Insert the card horizontally with the metallic chip facing upwards and leave in position throughout the transaction Only remove the card when prompted by the terminal INGENICO ICT2XX 2017 PAYMARK SOFTWARE OPERATING GUIDE VERSION 1 0 ...

Page 13: ...n a contactless transaction is started the first left hand status light will be steadily this indicates that the contactless display is in use but a card is not being read o When the contactless card is presented to the contactless active zone during a transaction the second third and fourth status lights will be lit in turn The card read is successful all four status lights are lit and the confir...

Page 14: ...o IPP280 PIN pad consists of the following elements The PIN pad Handset The interface cable that connects the IPP280 PIN pad to the iCT2XX terminal Connects on the terminal end in USB Host connection port INGENICO ICT2XX 2017 PAYMARK SOFTWARE OPERATING GUIDE VERSION 1 0 ...

Page 15: ...SKYZER TECHNOLOGIES PAGE 15 OF 146 Backlit display 2 2 1 Features of the Pinpad Keyboard Four LED lights INGENICO ICT2XX 2017 PAYMARK SOFTWARE OPERATING GUIDE VERSION 1 0 ...

Page 16: ...Green ENTER key validates the input selections and information The Yellow CLEAR key cancels the last character The Red CANCEL key cancels the procedure in progress goes to idle state Contactless Active Zone 2 2 2 The iPP280 Keyboard Keyboard Four LED lights INGENICO ICT2XX 2017 PAYMARK SOFTWARE OPERATING GUIDE VERSION 1 0 ...

Page 17: ... following elements The PINpad Handset The interface cable that connects the IPP310 PIN pad to the iCT250 terminal The PIN shield for the IPP310 PIN pad Connects on the terminal end in USB Host connection port Connects on the iPP310 Pinpad INGENICO ICT2XX 2017 PAYMARK SOFTWARE OPERATING GUIDE VERSION 1 0 ...

Page 18: ...y or a YES response to a question 2 2 3 3 Yellow CLEAR Key The CLEAR key is used to clear data that has been entered incorrectly or to signal a NO response to a question 2 2 3 4 Red CANCEL Key The CANCEL key is used to cancel the current action and return to the main display 2 2 3 5 Soft Function Keys These are the four keys located just below the display screen They are controlled by the software...

Page 19: ...ay o When a contactless transaction is started the first left hand status light will be steadily this indicates that the contactless display is in use but a card is not being read o When the contactless card is presented to the contactless active zone during a transaction the second third and fourth status lights will be lit in turn The card read is successful all four status lights are lit and th...

Page 20: ...AGE 20 OF 146 2 3 ICT2XX Port Layout The following ports are as defined at the rear of the Ingenico iCT2xx terminal Figure 2 Port Layout for Ingenico ICT2xx INGENICO ICT2XX 2017 PAYMARK SOFTWARE OPERATING GUIDE VERSION 1 0 ...

Page 21: ... and Footer 3825 Restart Terminal 86 Reset GPRS Link 3823 SKYLink Interface Type 6628 SKYLink Interface Com Port 6629 Disable Credit Account Prompt 11 and then 8099 Enable Credit Account Prompt 11 and then 8099 Terminal Management System Configuration 2467 Terminal Management System Download 2468 Reset Terminal Management System Download 1234 Pure Commerce CSE Configuration 3025703 Pure Commerce C...

Page 22: ...SKYZER TECHNOLOGIES PAGE 22 OF 146 2 4 PASSWORDS The following passwords are used for configuration and testing Training Mode 9999 INGENICO ICT2XX 2017 PAYMARK SOFTWARE OPERATING GUIDE VERSION 1 0 ...

Page 23: ...ck access to frequently used menus To access these menus press the following keys on the terminal from the idle screen Description Shortcut Key PURCHASE F1 CASHOUT F2 REFUND F3 LOGON F4 Print Pending Transaction List 0 Duplicate Receipt 3 Restart Terminal FUNC Clear INGENICO ICT2XX 2017 PAYMARK SOFTWARE OPERATING GUIDE VERSION 1 0 ...

Page 24: ...280 and press ENTER or CLEAR to cancel and exit to idle prompt 5 0 PIN pad will display the backlight display colour to select from Use the soft or navigation key on the terminal to select the preferred colour 6 0 RESTARTING TERMINAL Terminal and PIN pad will be restarted to establish the link with each other 7 0 PAYMARK EFTPOS PIN pad will display PAYMARK EFTPOS on the screen once the link with t...

Page 25: ...N pad will be disabled 5 0 PIN pad will display a smiley face on the screen once deactivated Simply uncover the rear compartment of the ICT2XX terminal and unplug the PIN pad USB cable and then replace the cover back on the ICT2XX terminal INGENICO ICT2XX 2017 PAYMARK SOFTWARE OPERATING GUIDE VERSION 1 0 ...

Page 26: ...NTER to select IPP310 or CLEAR to cancel and exit to idle prompt 5 0 RESTARTING TERMINAL Terminal and PIN pad will be restarted to establish the link with each other 6 0 PAYMARK EFTPOS PIN pad will display PAYMARK EFTPOS on the screen once the link with the terminal is successful 3 4 Deactivating an iPP310 PIN pad To deactivate an iPP310 PIN pad perform the steps below Step Terminal Display Commen...

Page 27: ...y a smiley face on the screen once deactivated Simply uncover the rear compartment of the ICT2XX terminal and unplug the PIN pad USB cable and then replace the cover back on the ICT2XX terminal INGENICO ICT2XX 2017 PAYMARK SOFTWARE OPERATING GUIDE VERSION 1 0 ...

Page 28: ...e Network International Identifier by default 001 that the terminal uses to route messages to Paymark Press ENTER 7 0 COMMS MODE 1 DIAL UP Select the preferred COMMS mode by pressing the corresponding number key By default 1 TCP IP is always selected Press 1 for Dial up configuration followed by ENTER and proceed with the configuration 2 TCP IP DIAL Press 2 for TCP IP Dialup as backup configuratio...

Page 29: ...sed where the quality of the dial tone is low 4 Pulse Blind Dial this communication setting is used for the older PABX systems and is rarely used nowadays 3 0 PABX 1A or 1W Press ENTER to bypass if no PABX prefix is required This parameter specifies the PABX numbers that the terminal dials to access an outside line Note The terminal pauses for 1 second after dialling if a control character A is in...

Page 30: ...Enter in the gateway IP address to forward the packets from Example 192 10 1 1 7 0 QUICK DIAL 1 YES 2 NO This parameter sets up the speed of the terminal to dial By default is selected as 1 YES or press 2 NO to disable quick dial 8 0 DIAL MODE 1 TONE 2 PULSE 3 TONE BLIND 4 PLUSE BLIND This parameter sets up the way that the terminal dials Select the preferred mode by pressing the corresponding num...

Page 31: ...ENTER to set for DNS or IP Option 1 to allow the terminal to use Paymark DNS address Option 1 is selected by default 12 0 IP Primary HOST DNS direct paymark co nz This parameter specifies the Paymark Primary DNS address By default it is set to direct paymark co nz Press ENTER 13 0 IP Secondary Host DNS direct2 paymark co n This parameter specifies the Paymark Secondary DNS address By default it is...

Page 32: ...XXX XXX XXX XXX Enter in the subnet mask for the static IP address Example 255 255 255 0 6 0 GATEWAY IP ADDR XXX XXX XXX XXX Enter in the gateway IP address to forward the packets from Example 192 10 1 1 7 0 USE DNS Y N 1 YES 2 NO Press the corresponding number key and press ENTER to set for DNS or IP Option 1 to allow the terminal to use Paymark DNS address Option 1 is selected by default 8 0 IP ...

Page 33: ...7 120 32 110 Press ENTER 13 0 SAVE CONFIG Y N Terminal prompts to save configuration Press ENTER to save configuration on the terminal or CLEAR to exit and return to idle screen 14 0 START TCP IP Y N Terminal prompts to start TCP IP link Press ENTER to start the link or CLEAR to exit without starting INGENICO ICT2XX 2017 PAYMARK SOFTWARE OPERATING GUIDE VERSION 1 0 ...

Page 34: ...S Y N 1 YES 2 NO Press the corresponding number key and press ENTER to set for DNS or IP Option 1 to allow the terminal to use Paymark DNS address Option 1 is selected by default 6 0 GPRS Primary HOST DNS gprs paymark co nz This parameter specifies the Paymark Primary DNS address By default it is set to grps paymark co nz Press ENTER 7 0 GPRS Secondary Host DNS gprs2 paymark co nz This parameter s...

Page 35: ...S PAGE 35 OF 146 12 0 START GPRS Y N Terminal prompts to start GPRS link Press ENTER to start GPRS or CLEAR to exit without starting GPRS link to Paymark INGENICO ICT2XX 2017 PAYMARK SOFTWARE OPERATING GUIDE VERSION 1 0 ...

Page 36: ...he preferred mode by pressing the corresponding number key 1 Tone is the default setting In the default dial mode setting 1 Tone the terminal uses DTMF tones to dial the number but only after detecting a valid NZ dial tone If a valid dial tone isn t detected Transmission Error will be displayed 2 Pulse Dial this communication setting is used for the older PABX systems and is rarely used nowadays 3...

Page 37: ...20 35 3 This parameter specifies the GPRS Primary IP address By default it is set to 117 120 35 3 Press ENTER 14 0 GPRS Secondary HOST IP ADDRESS 117 120 33 3 This parameter specifies the GPRS Secondary IP Address By default it is set to 117 120 33 3 Press ENTER 15 0 SAVE CONFIG Y N Terminal prompts to save configuration Press ENTER to save configuration on the terminal or CLEAR to exit and return...

Page 38: ...ert a dot in between numbers 7 0 SUBNET MASK XXX XXX XXX XXX Enter in the subnet mask for the static IP address Example 255 255 255 0 8 0 GATEWAY IP ADDR XXX XXX XXX XXX Enter in the gateway IP address to forward the packets from Example 192 10 1 1 9 0 GPRS PRIMARY HOST PORT 33876 This parameter specifies the GPRS Primary Port Number of Paymark network By default the host port number is set to 338...

Page 39: ...ss ENTER These options are pre configured and automatically configure the terminal to different SIM providers Option 8 Allows you to manually configure the APN 2 0 GPRS USER NAME This parameter specifies the GPRS USERNAME By default this field will be blank Press ENTER 3 0 IP PRIMARY HOST PORT 33876 This parameter specifies the Primary TCP IP Port Number of Paymark network Press ENTER 4 0 IP SECON...

Page 40: ...g In the default dial mode setting 1 Tone the terminal uses DTMF tones to dial the number but only after detecting a valid NZ dial tone If a valid dial tone isn t detected Transmission Error will be displayed 2 Pulse Dial this communication setting is used for the older PABX systems and is rarely used nowadays 3 Tone Blind Dial this is the same as Tone dial however the modem ignores the health of ...

Page 41: ...aymark co nz Press ENTER 17 0 IP Secondary Host DNS direct2 paymark co n This parameter specifies the Paymark IP Secondary DNS address By default it is set to direct2 paymark co nz Press ENTER 18 0 GPRS Primary HOST DNS gprs paymark co nz This parameter specifies the Paymark GPRS Primary DNS address By default it is set to grps paymark co nz Press ENTER 19 0 GPRS Secondary Host DNS gprs2 paymark c...

Page 42: ...he default dial mode setting 1 Tone the terminal uses DTMF tones to dial the number but only after detecting a valid NZ dial tone If a valid dial tone isn t detected Transmission Error will be displayed 2 Pulse Dial this communication setting is used for the older PABX systems and is rarely used nowadays 3 Tone Blind Dial this is the same as Tone dial however the modem ignores the health of the di...

Page 43: ...s paymark co nz This parameter specifies the Paymark Primary DNS address By default it is set to grps paymark co nz Press ENTER 10 0 GPRS Secondary Host DNS gprs2 paymark co nz This parameter specifies the Paymark Secondary DNS address By default it is set to gprs2 paymark co nz Press ENTER 11 0 USE DNS Y N 2 NO Option 2 to allow the terminal to use Paymark IP address 12 0 GPRS Primary HOST IP ADD...

Page 44: ...T ID XXXXXXXXXXX This parameter specifies the Merchant ID assigned by Paymark Press ENTER 7 0 NII 001 This parameter specifies the Network International Identifier by default 001 that the terminal uses to route messages to Paymark Press ENTER 8 0 COMMS MODE 1 DIAL UP To configure COMMS mode Press 1 for Dial up configuration followed by ENTER and proceed with the configuration as on page 26 2 TCP I...

Page 45: ... the merchant to copy the configuration from COMMS mode and below to the entire active merchants if communicating through same medium Press ENTER to copy the current configuration to the entire active merchants or CLEAR to cancel and proceed with configuring each merchant for its required COMMS mode 10 0 PLEASE WAIT PLEASE WAIT will be displayed while copying the current merchant configuration to ...

Page 46: ... number from 1 8 for each individual merchant you wish to activate and press ENTER Example To activate merchants 1 to 5 enter 12345 5 0 MULTI MERCHANT SETUP Terminal is now in configuration mode Go to following steps to proceed or press CANCEL to exit otherwise the terminal will automatically exit after 30 seconds of inactivity 6 0 MERCHANT 1 NAME MERCHANT 1 Press 4 to Manually Set Merchant Name T...

Page 47: ... Delete Terminal Configuration To delete the Terminal Configuration of the entire active merchants press ENTER or CLEAR to return to MULTI MERCHANT SETUP screen 4 1 ARE YOU SURE ENTER YES CLR NO Press ENTER to proceed with deleting the entire active merchants terminal configuration or CLEAR to return to MULTI MERCHANT SETUP screen 4 2 EFTPOS MEMORY RESET This message will be displayed on the termi...

Page 48: ...ess 3 to Deactivate Active Merchants Terminal will display with all active merchants that was previous configured To deactivate multi merchant from the terminal key in the active merchant number that the merchant desire to have active followed by the ENTER This will result in deactivating the other active merchants on the terminal Example To deactivate merchants 2 to 5 enter the merchant number 1 ...

Page 49: ...an antenna embedded in the card plastic By simply holding the contactless card within a few centimetres of the contactless device at the point of sale the card is detected and the chip in the card is powered on This allows a wireless communication link to be established between the card and the reader enabling the transfer of information which takes less than half a second to complete As soon as t...

Page 50: ...988 or 62624371 followed by ENTER 4 0 FUNCTIONS 0 TELIUM MANAGER Press 0 Zero to select TELIUM MANAGER NOTE DO NOT SELECT ANY OTHER FUNCTIONS 5 0 TELIUM MANAGER 1 Cancel 2 Consultation 3 Refund 4 Evolution 5 Initialization Press 5 to select INITIALIZATION NOTE DO NOT SELECT ANY OTHER FUNCTIONS 6 0 INITIALIZATION 1 Parameters 2 Hardware 3 Password 4 Header Press 1 to select PARAMETERS NOTE DO NOT S...

Page 51: ...erial Number Network Access Cash Connection T M S Press the CANCEL key to exit out from this menu 11 0 PRINT PARAM RECEIPT Terminal will prompt to PRINT PARAM RECEIPT Press ENTER to print off the receipt or CANCEL to exit to idle screen without printing of the receipt NOTE In the 2017 application contactless will only need to be activated from the Telium Manager to select which hardware will have ...

Page 52: ...he corresponding number on the terminal to select the Merchant followed by ENTER 5 0 PLEASE WAIT Terminal displays PLEASE WAIT while retrieving the default merchant configuration 6 0 EFTPOS MEMORY RESET Terminal prompts EFTPOS MEMORY RESET while resetting the merchant configuration and returns to idle NOTE The above function is performed to delete the configuration for the selected merchant only I...

Page 53: ... for RKI configuration by pressing the corresponding number key 5 0 RKI CONFIG ENTER OR CLEAR Press ENTER to proceed with the RKI configuration or CLEAR to cancel and exit to idle screen 6 0 NII 018 This parameter specifies the Network International Identifier that the terminal uses to route messages to Paymark Press ENTER 7 0 RKI PHONE NO 08797 This parameter specifies the Phone number of the Pay...

Page 54: ...er specifies the Network International Identifier that the terminal uses to route messages to Paymark Press ENTER 7 0 RKI HOST IP ADDRESS 117 120 34 103 This parameter specifies the RKI HOST IP ADDRESS of the Paymark where it will be connecting to download the keys By default the RKI PKMS Host IP Address is set as 117 120 34 103 8 0 RKI HOST PORT 7540 This parameter specifies the RKI HOST PORT of ...

Page 55: ...nal uses to route messages to Paymark Press ENTER 7 0 RKI HOST IP ADDRESS 117 120 35 3 This parameter specifies the RKI HOST IP ADDRESS of Paymark where it will be connecting to download the keys By default the RKI PKMS Host IP Address is set as 117 120 35 3 8 1 RKI HOST IP ADDRESS 117 120 34 103 For third Party SIM card configuration the RKI HOPST IP ADDRESS of Paymark would be 117 120 34 103 By ...

Page 56: ...e keys into the terminal from the Paymark host 5 0 PROCESSING NOW Terminal has begun to download the keys into the terminal 6 0 ACCEPTED RKI logon was successful to download the keys to the terminal After a successful RKI PKMS key injection into the terminal reseller will then need to contact Paymark Key Assist helpline on 0800 653 875 to get the keys released against the terminal ID A merchant lo...

Page 57: ...e PRE PRINTING function followed by ENTER By default the Pre printing is disabled 7 0 CHEQUE AUTH OFF Press F1 to enable or disable the CHEQUE AUTHORISATION function followed by ENTER 8 0 CC TIPPING OFF Press F1 to enable or disable the CREDIT CARD TIPPING function followed by ENTER 9 0 INSTANT TIPPING OFF Press F1 to enable or disable the INSTANT TIPPING function followed by ENTER 10 0 CC HOSPITA...

Page 58: ...wed by ENTER NOTE This swipe start function allows the merchant to deactivate the swipe start from the idle screen This feature will apply in the environment of Contactless or Interface For example if the EFTPOS terminal is interfaced to a POS system the swipe start function can be enabled to restrict the cardholders swiping their card before the EFTPOS terminal has received the transaction from P...

Page 59: ...ric keypads then the FUNC key to access the alpha characters then press ENTER Note Up to 20 characters can be entered per line 6 0 ADDRESS LINE 1 XXXXXXXXXXXXXXXX This parameter specifies the address in which you would like to appear on printed receipt NOTE Two address lines can appear on printed receipted Example Address Line 1 1066 COOKS RD 7 0 ADDRESS LINE 2 XXXXXXXXXXXXXXXX This parameter spec...

Page 60: ...es have appeared Refer below for Alphanumeric Key Entry guide The alphanumeric keys are grouped in the following way 1 Q Z space q z 2 A B C a b c 3 D E F d e f 4 G H I g h i 5 J K L j k l 6 M N O m n o 7 P R S p r s 8 T U V t u v 9 W X Y w x y 0 _ To enter an alpha letter first press the corresponding number key and then press the FUNC key to scroll through the alpha letters for that key INGENICO...

Page 61: ... CLEAR to cancel and return to idle screen 4 10RESET GPRS LINK This function allows the merchant to reset GPRS link on ICT250 terminal Step Terminal Display Description 1 0 Press FUNC 2 0 FUNCTION Enter 3823 and press ENTER 3 0 RESET GPRS LINK ENTER OR CLEAR Press ENTER to select to reset GPRS link or CLEAR to exit and return to idle screen 4 0 GPRS STARTING PLEASE WAIT Resets the GPRS link and th...

Page 62: ...e that INTERFACED is enabled through FUNC 7415 prior to selecting interface type Step Terminal Display Description 1 0 Press FUNC 2 0 FUNCTION Enter 6628 and press ENTER 3 0 INTERFACE TYPE 1 SKYZER 2 LEGACY 3 CASIO 4 SHARP Press the corresponding number key to select the appropriate interface type followed by ENTER key 1 SKYZER supports 2 way interface link Also supports Quest V Touch and Versa Te...

Page 63: ...ll be selected if the interface link will be communicating via USB cable Please ensure to load the Telium USB driver to allow the communication to take place via USB cable 4 0 RESET INTERFACE Y N Press ENTER to reset the interface com port or CLEAR to exit out without resetting the interface com port NOTE In the event if the POS system is not communicating with the terminal please perform the abov...

Page 64: ... to disable credit account or CLEAR to exit out without disabling the credit account Terminal will return to idle screen afterwards 6 2 Enable Credit Account Prompt This function allows merchant to enable the credit account prompt from displaying at the account selection screen Step Terminal Display Description 1 0 Press FUNC 2 0 FUNCTION Enter 11 and press ENTER 3 0 ENTER PASSWORD Enter the passw...

Page 65: ... This parameter specifies the TMS Terminal ID which is by default the last 8 digits of the terminal serial number 6 0 TMS NII 201 This parameter specifies the Network International Identifier that the terminal uses to route messages to TMS Press ENTER 7 0 TMS URL www skyzertms co n z This parameter specifies the TMS URL By default is set to www skyzertms co nz Press ENTER 8 0 PRIMARY HOST IP ADDRE...

Page 66: ...w skyzertms co n z This parameter specifies the TMS URL By default is set to www skyzertms co nz Press ENTER 8 0 PRIMARY HOST IP ADDRESS 202 180 114 12 This parameter specifies the Primary Host IP Address By default is set to 202 180 114 12 Press ENTER 9 0 PRIMARY HOST PORT 3200 This parameter specifies the Primary Host Port number By default is set to 3200 Press ENTER 9 0 APN paymarkfreedom co nz...

Page 67: ... and the TMS host 5 0 TMS ACTION LOGON The terminal logs on to the TMS host 6 0 TMS ACTION PLEASE WAIT The terminal briefly displays PLEASE WAIT and then starts to download the application software on the terminal 7 0 TMS ACTION FILE DOWNLOAD NZXXXXXXXXXX XXXXXX XXXXXX The terminal starts to download the first application software 8 0 TMS ACTION FILE DOWNLOAD NZXXXXXXXXXX XXXXXX XXXXXX The termina...

Page 68: ...pt Step Terminal Display Comment 1 0 Press FUNC 2 0 FUNCTION Enter 1234 and press ENTER 3 0 PROCESSING PLEASE WAIT Terminal is resetting the TMS download and returns to the idle screen NOTE Upon completion of the reset TMS download perform FUNC 2468 to begin EFTPOS application software download again INGENICO ICT2XX 2017 PAYMARK SOFTWARE OPERATING GUIDE VERSION 1 0 ...

Page 69: ... by the terminal for that merchant but the Card Acquirer will take care of splitting these transactions as required The BNZ CSE application will provide two options Chip card transactions Magnetic stripe transactions 8 1 CurrencySelect EFTPOS Supported Currencies CurrencySelect EFTPOS is available in 12 currencies and you can accept any international Visa or MasterCard credit card issued in the co...

Page 70: ...0 FUNCTION Enter 3025707 and press ENTER 3 0 ENABLE DCC ENABLE DCC will be displayed Press ENTER 4 0 DCC ACTIVATED DCC application has now been activated Disable Pure Commerce CSE Application Perform the steps below to disable Pure Commerce CSE application Step Terminal Display Comment 1 0 Press FUNC 2 0 FUNCTION Enter 3025707 and press ENTER 3 0 DISABLE DCC DISABLE DCC will be displayed Press ENT...

Page 71: ...880 This parameter specifies the Primary Host Port for Pure Commerce CSE Press ENTER Be default it is set to 6880 7 0 SECONDARY HOST PORT 6880 This parameter specifies the Secondary Host Port for Pure Commerce CSE Press ENTER By default it is set to 6880 8 0 RATE SERVER HOST DNS www currencyselect bnz co nz This parameter specifies the Rate Server Host DNS for Pure Commerce CSE Press ENTER By Defa...

Page 72: ...d is been used 8 1 3 Pure Commerce CSE Connection Test This function will be used to check the connection between the terminals to Pure Commerce CSE host Perform the steps below for connection test Step Terminal Display Comment 1 0 Press FUNC 2 0 FUNCTION Enter 3025700 and press ENTER 3 0 PROCESSING NOW Terminal is checking the connection with the host 4 0 CONNECTIONS AVAIL PRESS ENTER Press the E...

Page 73: ...al to exit to the idle screen 8 1 5 Pure Commerce CSE Rates Table Download This function downloads the exchange rates table from Pure Commerce CSE host for different countries currency that are supported on the terminal The rates will be updated on the terminal at hourly basis Step Terminal Display Comment 1 0 Press FUNC 2 0 FUNCTION Enter 3025702 and press ENTER 3 0 PROCESSING NOW Terminal is dow...

Page 74: ...l Note Terminal will display Rates table Expired if the rates has not been updated 8 1 7 Pure Commerce CSE Configuration Reset This function resets currency select configuration to default settings Step Terminal Display Comment 1 0 Press FUNC 2 0 FUNCTION Enter 3025706 and press ENTER 3 0 RESET MERCHANT CONFIG ENTER OR CLEAR Press ENTER to RESET MERCHANT CONFIG or CLEAR CANCEL to exit otherwise th...

Page 75: ...al Advise the cardholder to select the account type on the pinpad 5 0 ACCOUNT XX XX CHQ SAV CR F1 F2 F3 F4 The cardholder presses the corresponding soft key to select their account type Example Press F4 to select CREDIT 7 0 PURCHASE NZ XX XX SELECT CURRENCY NZD AUD USD MORE F1 F2 F3 F4 Select the currency displayed or press MORE for more currency option This will be displayed when the transaction ...

Page 76: ...1MERCHANT LOGON To initiate a Merchant logon follow the steps below or press the F4 key to perform a logon SKYZER TECHNOLOGIES 61E HUGO JOHNSTON DR PENROSE EFTPOS TERMINAL 00901355 TIME 30SEP14 13 10 TRAN 000156 CREDIT VISA CARD 0000 AUTH PURCHASE 10 00 RATE 1 05847000042 Includes Commission Of 0 0313161 TOTAL AUD 9 44 Transaction Currency I DECLARE THAT I HAVE BEEN GIVEN A CHOICE OF PAYMENT CURRE...

Page 77: ...iles from Paymark where XX represents the number of files currently being downloaded 10 1 1 Pending Reversal Prior to removing a terminal from a merchant s site or reprogramming it with a new merchant ID it is important to perform a logon to ensure there are no pending reversals stored on the terminal To clear any pending reversals stored on the terminal simply initiate a merchant logon Stored pen...

Page 78: ...y Press the corresponding number key or ENTER to access supervisor menu 2 0 SUPERVISOR MENU 1 XTRA 2 LOGON 3 DUPLICATE RECEIPT Press the corresponding number key or down arrow key to select LOGON to perform a merchant logon 2 0 1 Merchant 1 2 Merchant 2 3 Merchant 3 4 ALL MERCHANTS Only applicable with Multi Merchant setup Select the corresponding number on the terminal to select the Merchant foll...

Page 79: ...of the receipts for the cardholder to sign to accept the final amount entered 9 0 PROCESSING NOW PROCESSING NOW will be displayed on the terminal while processing the transaction 10 0 ACCEPTED Once the transaction is successfully processed to Paymark network terminal will display ACCEPTED 11 0 EXPIRED PRE AUTH OUTSTANDING TRANS COUNT XXXX Terminal advises merchant the total number of outstanding e...

Page 80: ... to apply the credit card surcharge Press ENTER 11 1 2 Disable Credit Card Surcharging Perform the steps below to disable credit card surcharge Step Terminal Display Description 1 0 Press FUNC 2 0 FUNCTION Enter 8 and press ENTER 3 0 DISABLE SURCHARGING Press ENTER to disable credit card surcharge or CLEAR for credit card surcharge configuration 11 1 3 BYPASS SURCHARGE This function allows the mer...

Page 81: ... wish to surcharge the cardholder Perform the steps below to bypass surcharge transaction Step Terminal Display Description 1 0 Press Menu 2 0 PAYMARK EFTPOS 1 EFTPOS MENU 2 TIPPING MENU 3 HOSPITALITY MENU 4 ADMIN MENU 5 SUPERVISOR MENU Press MENU key and then scroll through using down arrow key until EFTPOS MENU is shown on the display Press the corresponding number key or ENTER to access EFTPOS ...

Page 82: ...CANCEL CLEAR to decline the transaction 8 0 AWAITING PIN The terminal prompts AWAITING PIN on the terminal Advise the cardholder to key in their PIN on the pinpad 9 0 CHQ PIN XX XX The cardholder keys in their PIN number followed by ENTER 10 0 PROCESSING NOW PROCESSING NOW will be displayed on the terminal and pinpad 11 0 ACCEPTED Transaction has been ACCEPTED with PIN entry and prints the transac...

Page 83: ...ND Press the corresponding number key or down arrow key to select PURCHASE to perform a purchase transaction 3 0 SWIPE OR INSERT CARD Swipe or Insert the cardholder s card 4 0 PURCHASE AMOUNT XX XX Key in the purchase amount and press ENTER 5 0 CASH OUT AMOUNT XX XX Only applicable if the CASH OUT is turned on Press ENTER to bypass the CASH OUT or enter the cash withdrawal amount followed by the E...

Page 84: ...e the cardholder to key in their PIN on the pinpad 9 0 CHQ PIN XX XX The cardholder keys in their PIN number followed by ENTER 10 0 PROCESSING NOW PROCESSING NOW will be displayed on the terminal and pinpad 11 0 ACCEPTED Transaction has been ACCEPTED with PIN entry and prints the transaction receipt 12 0 DECLINED Transaction has been DECLINED with PIN entry and prints the transaction receipt INGEN...

Page 85: ...ts must be multiples of the minimum currency increment 10 cents If the cash amount is keyed in then the transaction won t be processed as contactless as Cash Out is not supported 4 0 PRESENT INSERT OR SWIPE CARD XX XX Present Insert or Swipe the cardholder s card 5 0 Present card XX XX This parameter will be displayed on the PIN pad screen to advise the cardholder to tap the card to proceed with t...

Page 86: ...d with the transaction 6 0 PROCESSING NOW This parameter will be displayed on the contactless and terminal screen to advise the cardholder and merchant the transaction is been process 7 0 PIN OR ENTER Terminal will display PIN OR ENTER Ask cardholder to key in their PIN and proceed with step 8 0 or press ENTER for Signature transaction and proceed with step 11 0 AWAITING PIN Contactless Reader wil...

Page 87: ... 14 0 13 0 SIG ACCEPTED SIG ACCEPTED will be displayed on both terminal and contactless screen The merchant presses the ENTER key to accept the cardholder s signature after signature matches with the card 14 0 SIG DECLINED SIG DECLINED will be displayed on both terminal and contactless screen The merchant presses the CLEAR key to decline the cardholder s signature after signature fails to match wi...

Page 88: ...ss the corresponding number key or down up arrow key to select CASH to perform cash out transaction 3 0 SWIPE OR INSERT CARD Swipe or Insert the cardholder s card 4 0 CASH OUT AMOUNT XX XX Enter the cash withdrawal amount followed by ENTER NOTE Cash amounts must be multiples of the minimum currency increment 10 cents 5 0 AWAITING ACCOUNT The terminal prompts AWAITING ACCOUNT on the terminal Advise...

Page 89: ...EPTED Transaction has been ACCEPTED with PIN entry and prints the transaction receipt 11 0 DECLINED Transaction has been DECLINED with PIN entry and prints the transaction receipt INGENICO ICT2XX 2017 PAYMARK SOFTWARE OPERATING GUIDE VERSION 1 0 ...

Page 90: ...esponding number key or ENTER to access supervisor menu 2 0 EFTPOS MENU 1 PURCHASE 2 CASH 3 REFUND Press the corresponding number key or down up arrow key to select REFUND to perform a Refund transaction 3 0 MERCHANT CARD Swipe the Merchant Card on the terminal 4 0 AWAITING MER PIN Terminal prompts AWAITING MER PIN on the terminal 5 0 MERCHANT PIN Key in the Merchant PIN number followed by ENTER o...

Page 91: ...displayed on the terminal and pinpad 17 0 SIGN RECEIPT SIGN RECEIPT will be displayed on both terminal and pinpad screen Tear the receipt off and ask the cardholder to sign receipt 18 0 SIGNATURE OK Y N ENTER YES CLR NO Verify the cardholder s signature with the signature on the back of the card If the signature matches Press ENTER to accept and proceed with step 17 0 If not press CLEAR to decline...

Page 92: ... XXXXXXXXXXXXXXXXX Terminal will then prompt for the card number to be manually entered Key in the card number as advised by cardholder and press ENTER 5 0 EXPIRY MMYY XXXX Enter the expiry date as advised by the cardholder Ensure that numbers are in month year format Key in expiry date and press ENTER 6 0 CSC ON CARD Y N Terminal will prompt whether card has a CSC Card Security Code a 3 4 digit n...

Page 93: ...14 0 ACCOUNT XX XX CHQ SAV CR F1 F2 F3 F4 Press the corresponding soft key to select their account type Example Press F4 to select CR 15 0 PROCESSING NOW PROCESSING NOW will be displayed on the terminal and pinpad 16 0 SIGN RECEIPT SIGN RECEIPT will be displayed on both terminal and pinpad screen Tear the receipt off 17 0 SIGNATURE OK Y N ENTER YES CLR NO Press ENTER to accept the transaction and ...

Page 94: ...swiping or inserting card press dot key 7 0 CARD NUMBER XXXXXXXXXXXXXXXXX Terminal will then prompt for the card number to be manually entered Key in the card number as advised by cardholder and press ENTER 8 0 EXPIRY MMYY XXXX Enter the expiry date as advised by the cardholder Ensure that numbers are in month year format Key in expiry date and press ENTER 9 0 REFUND AMOUNT 0 00 Key in the refund ...

Page 95: ...erminal and pinpad 15 0 SIGN RECEIPT SIGN RECEIPT will be displayed on both terminal and pinpad screen Tear the receipt off 16 0 SIGNATURE OK Y N ENTER YES CLR NO Press ENTER to accept the transaction and proceed with step 17 0 or CLEAR to decline and proceed with step 18 0 17 0 SIG ACCEPTED SIG ACCEPTED will be displayed on both terminal and pinpad screen 18 0 SIG DECLINED SIG DECLINED will be di...

Page 96: ...ARD Insert the cardholder s chip card into the chip card reader at the front of the terminal NOTE The chip card must remain in the terminal until the REMOVE CARD prompt is displayed If the card is removed to early the transaction will be cancelled 4 0 PURCHASE AMOUNT X XX Key in the purchase amount and press ENTER 5 0 CASH OUT AMOUNT X XX Only applicable if the CASH OUT is turned on Press ENTER to...

Page 97: ... pinpad to proceed with a Signature transaction 16 0 PROCESSING NOW PROCESSING NOW will be displayed on the terminal and pinpad 17 0 REMOVE CARD Remove card from the chip card reader NOTE If no action is taken within 7 seconds the terminal will proceed with printing of the receipts and REMOVE CARD prompt will display again 18 0 SIGN RECEIPT SIGN RECEIPT will be displayed on both terminal and pinpa...

Page 98: ...unt type However if a transaction is executed using Chip Card then all the account type will be displayed for cardholder to select their account type from 8 0 PROCESSING NOW PROCESSING NOW will be displayed on the terminal and pinpad while processing the transaction 9 0 SIG REQUIRED SIG REQUIRED will be displayed on both terminal and pinpad screen Tear the receipt off and ask the cardholder to sig...

Page 99: ...e TIP amount entered Once the transaction has got the TIP amount added then the merchant will be able to retrieve the transaction through TIP amount 3 0 ENTER TRAN NUM Enter transaction number which can be obtained from the receipt Example 000001 4 0 PLEASE WAIT Terminal will display PLEASE WAIT while retrieving the selected transaction from the terminal 5 0 TRAN XXXXXX AUTH XXXXXX CARD XXXXXX XXX...

Page 100: ...e purchase completion to a maximum of 120 of the value of the accepted authorization i e the TIP amount cannot exceed 20 of the authorised amount 9 0 TIP ACCEPTED TIP amount has been accepted 10 0 RETRIEVE BY 1 TRANS NUMBER 2 CARD NUMBER 3 AUTH NUMBER 4 PURCHASE AMOUNT 5 TIP AMOUNT 6 TOTAL AMOUNT Repeat steps 2 9 to finalize any remaining tip transactions or press CLEAR to return to idle screen IN...

Page 101: ...E AMOUNT 5 TIP AMOUNT 6 TOTAL AMOUNT Select the desired search criteria by pressing the corresponding number on the terminal to retrieve the stored transaction Example 1 for TRANS NUMBER 4 0 ENTER TRAN NUM Enter the transaction number which can be obtained from the receipt Example 000001 5 0 PLEASE WAIT Terminal will display PLEASE WAIT while retrieving the selected transaction 6 0 TRAN XXXXXX AUT...

Page 102: ... XX PROCESSING NOW X OF XX displays while uploading the stored tip transactions and once finished returns to idle screen Example Processing 1 of 10 etc 5 0 TRANSMISSION COMPLETE Once all the transactions are sent the screen will display TRANSMISSION COMPLETE 6 0 VIEW TRANS Y N Press ENTER to view transactions to modify the tip transaction amounts of the stored advices or CLEAR to exit and return t...

Page 103: ...esired search criteria by pressing the corresponding number to retrieve and print the pending tip transaction Example 1 for TRAN NUMBER 4 0 ENTER TRAN NUM Enter the transaction number which can be obtained from the receipt Example 000001 5 0 PLEASE WAIT Terminal will display PLEASE WAIT while retrieving the stored transaction 6 0 TRAN XXXXXX AUTH XXXXXX CARD XXXXXX XXXX TOTAL AMT NZ XX XX REQUIRED...

Page 104: ...TING TIP AWAITING TIP will be displayed on the terminal 5 0 AMOUNT XX XX ADD TIP NO YES F1 F2 F3 F4 AMOUNT XX XX ADD TIP will be displayed on a pinpad Cardholder to press the corresponding key to add or not a TIP to the transaction PLEASE NOTE Tip amount will be only 30 of the purchase amount 6 0 PLS ADVISE STAFF OF TIP AMOUNT Cardholder will advise staff member of a tip amount they wish to tip 7 ...

Page 105: ...the terminal Advise the cardholder to key in their PIN on the pinpad 13 0 CHQ PIN 10 00 The cardholder keys in their PIN number followed by ENTER 14 0 PROCESSING NOW PROCESSING NOW will be displayed on the terminal and pinpad 15 0 ACCEPTED Transaction has been ACCEPTED and prints off transaction receipt 16 0 DECLINED Transaction has been DECLINED and prints off transaction receipt INGENICO ICT2XX ...

Page 106: ...ss 1 to select CARD CHECK 4 0 PRESENT INSERT OR SWIPE CARD 0 00 PRESENT INSERT OR SWIPE CARD of the cardholder s 5 0 AWAITING ACCOUNT The terminal prompts AWAITING ACCOUNT on the terminal Advise the cardholder to select their account type on the pinpad 6 0 ACCOUNT CHQ SAV CR F1 F2 F3 F4 The cardholder presses the corresponding soft keys to select the account type NOTE If the card used has only one...

Page 107: ...TALITY MENU 1 AUTHORISATION 2 COMPLETION 3 UTIL Press the corresponding number key or down arrow key to select AUTHORISATION to perform a pre authorisation transaction 3 0 SELECT AUTH TYPE 1 CARD CHECK 2 INITIAL AUTH 3 TOP UP AUTH Press 2 to select INITIAL AUTH 4 0 PURCHASE AMOUNT 0 00 Enter the Purchase amount and press ENTER 5 0 PRESENT INSERT OR SWIPE CARD XX XX PRESENT INSERT OR SWIPE CARD of ...

Page 108: ... pinpad screen Tear the receipt off and ask the cardholder to sign receipt 14 0 SIGNATURE OK Y N ENTER YES CLR NO Verify the cardholder s signature with the signature on the back of the card If the signature matches Press ENTER to accept and proceed with step 15 0 If not press CLEAR to decline and proceed with step 16 0 15 0 SIG ACCEPTED SIG ACCEPTED will be displayed on both the terminal and pinp...

Page 109: ...onding number key or down arrow key to select AUTHORISATION 3 0 SELECT AUTH TYPE 1 CARD CHECK 2 INITIAL AUTH 3 TOP UP AUTH Press 3 to perform Top Up Authorisation transaction 4 0 RETRIEVE BY 1 TRAN NUMBER 2 CARD NUMBER 3 AUTH NUMBER 4 INITIAL AUTH AMT 5 FUNDS ON HOLD Select the desired search criteria by pressing the corresponding number on the terminal to retrieve stored hospitality transaction E...

Page 110: ... ask the cardholder to sign receipt 11 0 SIGNATURE OK Y N ENTER YES CLR NO Verify the cardholder s signature with the signature on the back of the card If the signature matches Press ENTER to accept and proceed with step 12 0 If not press CLEAR to decline and proceed with step 13 0 12 0 SIG ACCEPTED SIG ACCEPTED will be displayed on both the terminal and pinpad screen The merchant presses ENTER to...

Page 111: ...inal Display Description 1 0 PAYMARK EFTPOS 1 EFTPOS MENU 2 HOSPITALITY MENU 3 ADMIN MENU 4 SUPERVISOR MENU Press MENU key and then scroll through using down arrow key until HOSPITALITY MENU is shown on the display Press the corresponding number key or ENTER to access HOSPITALITY menu 2 0 HOSPITALITY MENU 1 AUTHORISATION 2 COMPLETION 3 UTIL Press the corresponding number key or down arrow key to s...

Page 112: ... 0 If not press CLEAR to decline and proceed with step 12 0 11 0 SIG ACCEPTED SIG ACCEPTED will be displayed on both the terminal and pinpad screen The merchant presses ENTER to accept the cardholder s signature after verifying signature with the card 12 0 SIG DECLINED SIG DECLINED will be displayed on both the terminal and pinpad screen The merchant presses CLEAR to decline the cardholder s signa...

Page 113: ...NTER This can be greater or lesser than the authorised amount 7 0 PRINTING PRINTING will be displayed on the terminal while printing off the receipt for the cardholder to sign Advise the cardholder to sign the receipt to accept the transaction with the final amount 8 0 PROCESSING NOW PROCESSING NOW will be displayed on the terminal while processing the transaction and will print off receipt where ...

Page 114: ...receipt Example 000001 5 0 TRAN XXXXXX AUTH XXXXXX CARD XXXXXX XXXX TOTAL AMT NZ XX XX REQUIRED TRANS Y N Details of selected transaction are displayed Press ENTER to print the pending transaction Press CLEAR to exit and return to previous screen NOTE The total amount displayed will include the previously authorised amount plus any top up amounts already processed for this transaction This is to n...

Page 115: ...eipt 10 0 SIGNATURE OK Y N ENTER YES CLR NO Verify the cardholder s signature with the signature on the back of the card If the signature matches Press ENTER to accept and proceed with step 11 0 If not press CLEAR to decline and proceed with step 12 0 11 0 SIG ACCEPTED SIG ACCEPTED will be displayed on both the terminal and pinpad screen The merchant presses ENTER to accept the cardholder s signat...

Page 116: ...inal Partial Completion Transaction Receipt Format TOTAL AMOUNT AND UNDERSTAND THAT THE CHOICE OF CURRENCY IS FINAL THIS SERVICE IS SUPPLIED BY BNZ ACCEPT WITH SIG PREPAID CURRENCY CAR MERCHANT COPY INGENICO ICT2XX 2017 PAYMARK SOFTWARE OPERATING GUIDE VERSION 1 0 ...

Page 117: ... 3 to select UTIL 3 0 SELECT FUNCTION 1 VOID 2 EXTRA CHARGES 3 CARD CHECK Press 1 to select VOID 4 0 RETRIEVE BY 1 TRAN NUMBER 2 CARD NUMBER 3 AUTH NUMBER 4 INITIAL AUTH AMT 5 FUNDS ON HOLD Select the desired search criteria by pressing the corresponding number on the terminal to retrieve stored hospitality transaction Example 1 for TRAN NUMBER 5 0 ENTER TRAN NUM Enter the transaction number which...

Page 118: ...ING NOW will be displayed on the terminal while processing the transaction and will print off receipt where cardholder has to sign to accept the transaction 10 0 ACCEPTED ACCEPTED will be displayed to indicate the pre authorisation transaction was cancelled successfully 11 11 5 2 Hospitality Delayed Extra Charges Completion This functionality is used for additional charges after the final completi...

Page 119: ... 0 Press FUNC 2 0 FUNCTION Enter 100 and press ENTER 3 0 ENABLE EXTRA CHARGES Press ENTER to enable the extra charges or CLEAR to cancel and exit to idle prompt Disable Delayed Extra Charges Step Terminal Display Comment 1 0 Press FUNC 2 0 FUNCTION Enter 100 and press ENTER 3 0 DISABLE EXTRA CHARGES Press ENTER to disable the extra charges or CLEAR to cancel and exit to idle prompt INGENICO ICT2XX...

Page 120: ...1 for TRAN NUMBER 5 0 ENTER TRAN NUM Enter the transaction number which can be obtained from the receipt Example 000001 6 0 TRAN XXXXXX AUTH XXXXXX CARD XXXXXX XXXX TOTAL AMT NZ XX XX REQUIRED TRANS Y N Details of selected transaction are displayed Press ENTER to print the pending transaction Press CLEAR to exit and return to previous screen NOTE The total amount displayed will include the previou...

Page 121: ...TECHNOLOGIES PAGE 121 OF 146 10 0 ACCEPTED ACCEPTED will be displayed to indicate the pre authorisation transaction was cancelled successfully INGENICO ICT2XX 2017 PAYMARK SOFTWARE OPERATING GUIDE VERSION 1 0 ...

Page 122: ...XX Key in the cheque account number and press ENTER 6 0 PURCHASE AMOUNT 0 00 Key in the purchase amount and press ENTER 7 0 PROCESSING NOW PROCESSING NOW will be displayed on the terminal and pinpad while communicating with the host and the transaction is being processed 8 0 ACCEPTED XXXXXX PRESS ENTER If the transaction is accepted then the terminal and pinpad will display ACCEPTED followed by th...

Page 123: ...U 1 TOTAL 2 INQUIRY 3 CUTOVER Press the corresponding number key or down arrow key to select TOTAL to perform a shift totals 3 0 1 Merchant 1 2 Merchant 2 3 Merchant 3 Only applicable with Multi Merchant setup Select the corresponding number on the terminal to select the Merchant followed by ENTER 4 0 PRINTING Totals will be printed immediately 5 0 RESET TOTALS ENTER YES CLR NO The user will be pr...

Page 124: ...s will include the instant tip amounts under purchase that were performed for merchant s knowledge 5 0 RESET TOTALS ENTER YES CLR NO The user will be prompted whether the totals should be reset If YES is selected the terminal proceed to step 5 0 with totals to be reset To check this repeat steps 1 2 Totals should all appear as 0 00 on the printout If NO is selected terminal will return to idle wit...

Page 125: ...cable with Multi Merchant setup Select the corresponding number on the terminal to select the Merchant followed by ENTER 4 0 PRINTING Totals will be printed immediately NOTE This will include the surcharging amounts under purchase that were performed for merchant s knowledge 5 0 RESET TOTALS ENTER YES CLR NO The user will be prompted whether the totals should be reset If YES is selected the termin...

Page 126: ... inquiry ensuring that date is entered in DDMMYYYY format Press ENTER when correct date has been entered CLEAR if you wish to re enter date CANCEL if you wish to cancel settlement inquiry 5 0 PROCESSING NOW PROCESSING NOW will be displayed on the terminal while processing to retrieve the transaction NOTE Terminal will prompt for any stored Tip Transactions and or Electronic Offline Voucher to be t...

Page 127: ...erchant followed by ENTER 4 0 CUTOVER NOW ENTER YES CLR NO Press ENTER to initiate a settlement cutover or CLEAR to cancel and return to the previous state NOTE Terminal will prompt for any stored Tip Transactions and or Electronic Offline Voucher to be transmitted Press ENTER to transmit or press CLEAR to proceed with settlement cutover 5 0 PROCESSING NOW PROCESSING NOW will be displayed on the t...

Page 128: ...ption 1 0 PAYMARK EFTPOS 1 EFTPOS MENU 2 TIPPING MENU 3 HOSPITALITY MENU 4 ADMIN MENU 5 SUPERVISOR MENU Press MENU key and then scroll through using down arrow key until SUPERVISOR MENU is shown on the display Press the corresponding number key or ENTER to access SUPERVISOR menu 2 0 SUPERVISOR MENU 1 XTRA 2 LOGON 3 DUPLICATE Press the corresponding number key or down arrow key to select DUPLICATE ...

Page 129: ...r of transactions accepted per card and the purchase amount EFTPOS OFFLINE is displayed on the screen of the ICT2XX if an IPP280 or IPP310 pinpad is attached If the terminal is a multi merchant unit EFTPOS OFFLINE will be displayed on screen at the Merchant selection prompt and the PAYMARK EFTPOS menu prompt will be changed to EFTPOS OFFLINE to indicate terminal is in the EOV mode Purchase transac...

Page 130: ...ansaction in offline mode and is stored in the terminal memory Any subsequent transactions executed will be stored in the terminal memory as an EOV transaction If NO CLEAR is selected the terminal will go into EOV mode without processing the failed transaction All the swipe card transaction executed in EOV mode will always require Signature whereas chip card transactions could require the cardhold...

Page 131: ...escription 1 0 Press FUNC 2 0 FUNCTION Enter 88 and press ENTER 3 0 PROCESSING NOW XX OF XX The terminal starts to upload the stored offline transactions which were stored on the terminal NOTE If the terminal is in the process of uploading the offline transactions to Paymark network and merchant wishes to use the EFTPOS terminal they can interrupt the upload by simply swiping the card at any stage...

Page 132: ...f the terminal is successful to read the magnetic stripe data 4 3 BAD CARD READ Displays if the terminal is unable to read the magnetic stripe data 5 0 CHIP READ TEST ENTER OR CLEAR Press ENTER to start CHIP READ TEST CLEAR to bypass CHIP READ TEST or CANCEL to cancel and return to idle prompt 5 1 INSERT CARD Insert the chip card into the chip card reader slot in the terminal Press ENTER or CLEAR ...

Page 133: ...NPAD TEST or CANCEL to cancel the function and return to idle prompt 9 1 LISTEN FOR PINPAD BUZZER Continuous beep sound will activate on the pinpad for few seconds 9 2 BUZZER OK ENTER OR CLEAR Press ENTER if the buzzer test passed or CLEAR if failed on terminal 10 0 KEYBOARD TEST ENTER OR CLEAR Press ENTER to start KEYBOARD TEST for pinpad CLEAR to bypass KEYBOARD TEST or CANCEL to cancel the func...

Page 134: ...ion and return to idle prompt 12 1 PROCESSING NOW If COMMS test is performed terminal screen will display PROCESSING NOW and then will return with response 12 2 ACCEPTED PRESS ENTER Terminal screen will display ACCEPTED if COMMS test is successful Press ENTER 13 0 IP PING TEST ENTER OR CLEAR Press ENTER to start IP PING TEST CLEAR to bypass IP PING TEST or CANCEL to cancel the function and return ...

Page 135: ...NTER 4 0 TERMINAL FUNCTIONS Select desired function from option table listed below by pressing the corresponding number key to activate chosen option Example To print stored transactions totals press 0 key NOTE Upon completion of desired function terminal will return to idle screen Repeat steps 1 3 if required Press Terminal Display Description PRESS 0 Print Stored Transaction Totals PRINTING Term...

Page 136: ...will display NO EMV APPS and NO CTL RECORDS if no CTL configuration records PRESS 5 Print Pending Transactions PRINT PENDING TRANS SELECT OPTION 1 PRINT ALL 2 PRINT HOSP TRANS 3 PRINT TIP TRANS Press 1 to print all the pending transactions that are stored on the terminal or 2 to print off a specific Hospitality transaction or 3 to print off a specific Tipping transaction PRINTING PRINTING displays...

Page 137: ...9 To change the Time enter the hour and minutes on the keyboard and press ENTER NOTE When the Merchant logon is accepted the current date and time are automatically updated on the terminal INGENICO ICT2XX 2017 PAYMARK SOFTWARE OPERATING GUIDE VERSION 1 0 ...

Page 138: ...TE Before the terminal can operate in training mode the terminal merchant ID s must be configured and the functions that you would like to demonstrate on Once the terminal is in the training mode transactions can be executed When executing transaction in the training mode the amount will be the response code for the transaction principally the cent area For example if a transaction has been execut...

Page 139: ...RYPTION Merchants and cardholders can have confidence in the benefits of increased security standards with full message encryption allowing the secure transmission of EFTPOS transactions across wireless or internet communications links 12 3 4 CUSTOMER RECEIPT COPY Merchants now have the option available to print or not a customer copy receipt 12 3 5 COMMUNICATION The Ingenico iCT250 terminal allow...

Page 140: ...ng the equipment DO NOT expose this apparatus to rain or moisture This product is approved for indoor use only Where necessary use a protection cover that prevents ingress of water DO NOT remove any screws or non operator accessible covers DO NOT insert any metallic objects DO NOT allow liquid to spill into the terminal s openings DO NOT allow anything to rest on the power or telecom cords and ens...

Page 141: ...specified on the Power Supply Unit 13 5CONNECTION All connections are on the rear of the terminal protected by a cover 13 6OPENING THE CABLE COVER o Unclip the cover by pushing simultaneously on the clips with your nails figure as shown on the figure here below o Lift the cover rearward to remove it as shown by arrows on the figure INGENICO ICT2XX 2017 PAYMARK SOFTWARE OPERATING GUIDE VERSION 1 0 ...

Page 142: ...e below and close the cover 13 8 OPENING PRINTER COMPARTMENT Open the printer compartment by lifting the catch located at the rear of the iCT220 iCT250 and pulls the cover to the rear of the terminal Then simply using your thumb push the cover back to access the paper roll ATTENTION Do not force the cover against the cables INGENICO ICT2XX 2017 PAYMARK SOFTWARE OPERATING GUIDE VERSION 1 0 ...

Page 143: ...il it clips into position ADVISE If you are inserting a new roll tear off the first length one complete turn 13 10 PAPER SIZE The paper roll size is 58mm width and 40mm diameter max 13 11OPENING SIM CARD COMPARTMENT COVER In order to access the GPRS SIM card slot you must first remove the SIM card compartment cover located at the back of your terminal o Press down firmly on the middle of the back ...

Page 144: ...ply o Open the cover as indicated at chapter 7 9 o Insert the SIM card into the slot marked GPRS as indicated out in the figure Do not force at the insertion Take care to ensure that the SIM card is inserted in the correct manner The insertion position is engraved on the terminal o To remove the SIM card from the GPRS slot push on it with your finger nail to slide it out INGENICO ICT2XX 2017 PAYMA...

Page 145: ...SKYZER TECHNOLOGIES PAGE 145 OF 146 13 14 OPERATING ENVIRONMENT The operating temperature range for this device is between 5oC and 45oC INGENICO ICT2XX 2017 PAYMARK SOFTWARE OPERATING GUIDE VERSION 1 0 ...

Page 146: ...2018 Contact Details T 64 9 259 0322 sales skyzer co nz service skyzer co nz PO Box 132 177 Sylvia Park 1644 Auckland 61E Hugo Johnston Drive Penrose Auckland WWW SKYZER CO NZ ...

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