20
9 – VOID (CREDIT OR DEBIT)
If you have entered the wrong amount or need to cancel a
transaction, use the
Void
transaction (instead of
Refund
) wherever
possible. Transactions that are voided will not appear on a
cardholder’s statement.
Customers must be present for a void
transaction on a debit card.
NOTE:
Transactions can only be voided before they are
settled.
1. Initiate
Void
transaction on the mobile device.
2. The iCMP
si
terminal prompts for a manager password. Enter
the manager password and press
[Enter]
.
3. If pre-auth is enables, the iCMP
si
prompts
“Void Pre-Auth?”
Press
[F1]
for
Yes
and proceed to
step 4,
or press
[F4]
for non
pre-auth void and proceed to
step 6
.
4.
Press the key that corresponds to the desired search option.
NOTE:
Cust PO#
option is for commercial cards only.
5. Enter the transaction number from the original receipt and press
Enter
.
6. When the transaction to void is found, press
[F4]
(
Select
) and
press the
[
▼
]
button to select the next transaction on the list.
NOTE:
A credit card or non-chip debit card can also be
swiped instead of choosing a search option.
7. For credit cards, proceed to
step 12
.
8. For debit cards, pass the terminal to the cardholder and the
cardholder swipes/inserts his/her debit card.
NOTE: Debit cards
cannot be manually entered.
9. The cardholder presses
[Enter]
to confirm the transaction
amount.
10. The cardholder selects
[CHQ]
or
[SAV]
.
11. The cardholder enters his/her PIN and presses
[Enter]
.
12. The cardholder hands the terminal back to the clerk.
