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21
Desk/2600 User guide
900049361 R11 000 02 07/22
5. Troubleshooting
The terminal does not turn on:
Check the battery (is it discharged, is it connected?). A full
discharged battery can take long charging time to recover.
Connect terminal to terminal power supply or put it on powered
base
Cards are not read:
Check that the magnetic card is swiped correctly (with
magnetic band on keyboard side).
Swipe again the card with the magnetic stripe movement
constant and rapid
Verify that the magnetic strip is not damaged, grooved or
cracked
Make sure you have correctly inserted the smart card into
the smart card reader and removed the card only after the
transaction is performed.
The ticket is not printed:
Check the presence and proper positioning of the paper roll.
Possibly adjust the paper roll following the instructions in this
manual (“Installing the paper roll”)
Check the type of paper used (thermal paper must be used)
Verify thermal paper sensitive side.
Check battery pack is correctly connected.
