Ingenico group iPP300 Series, User Manual

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Troubleshooting PINpad User Guide
24
Below is a list of the messages that you may see on the display of your
terminal and/or PINpad that specifically relate to contactless
transactions.
APPROVED
The contactless transaction has been approved.
REFUSED
The contactless transaction has been refused, you
should ask for another means of payment.
NOT AUTHORISED
The card, card issuer or acquirer has declined to
authorise the transaction, you should ask for
another means of payment.
TRY AGAIN
The card was removed too soon and the card
read has failed. The customer should re-present
the card. They should not remove the card until
prompted to do so.
PLEASE PRESENT
ONLY ONE CARD
The card was presented with another contactless
card and the card read has failed. The customer
should re-present the card ensuring that it is the
only card presented.
INSERT OR SWIPE
CARD
The card requires a further security check. The
transaction must be completed with cardholder
verification
(PIN entry or Signature as
appropriate).
LOADING TPASS
PARAMETERS
…
The PINpad is being updated. This message is
displayed during start up, and after your terminal
has performed a maintenance call. Please wait a
few seconds for the idle screen to be displayed
before starting a transaction.
For a full list of screen messages that relate to other transaction types
please refer to the User Guide for your terminal (iCT200 User Guide).