Warranty Policy
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Warranty Policy
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This product is covered with 1 year limited manufacturer warranty (6 month warranty
for battery) for U.S. customers when it is purchased from authorized retailers.
Consumables such as filter and brush are not covered under warranty. Warranty does not
cover improper use or commercial use. Warranty is void if product is shipped to or used
in other countries.
To contact product support team or receive warranty service, please send email to
[email protected] with following information.
•
Copy of your order receipt
•
Serial number of your vacuum
•
Description of the problem
You will receive an email reply with return authorization number (RMA #) and
instructions on how to ship the product back for service if it is still under warranty.
Product returned without a valid RMA# will not be accepted. Before returning the
product, please empty the dustbin, and clean the filters and brushes. For hygiene reason,
vacuums returned in very dirty condition will not be repaired.
If you have a question on the product and want to speak with the tech support team,
please call 1-408-943-9308 Monday – Friday between 10AM and 6PM (PST).
One
Y
ear Product Warranty:
Infinuvo warrants to the original purchaser of this Infinuvo product that the product is
free from defects in original materials and workmanship for a period of up to one year
from the date of initial purchase. This warranty is only valid if the product has been
properly installed and is used in the way for which it is intended, and has received only
factory-authorized repairs, servicing or alterations.
Under-warranty products that meet these conditions and that function improperly will be
repaired or replaced, at the discretion of Infinuvo.
Six
M
onth Battery Warranty:
Infinuvo warrants to the original purchaser of this Infinuvo product that the original
batteries contained within this product will function for a period of six months. This
warranty is only valid if the product has been properly installed and is used in the way of
which it is intended, and has received only factory-authorized repairs, servicing, or
alterations. Under-warranty batteries that meet these conditions and that function
improperly will be repaired or replaced, at the discretion of Infinuvo. These warranties
contain the sole express warranty of Infunuvo, which makes no other warranties,
expressed or implied. These warranties are made in lieu of any implied warranties of
merchantability or fitness for a particular purpose. These warranties give you specific
legal rights. You may also have other rights, which vary from state to state.
WHEN YOU RETURN A CLEANMATE PRODUCT OR BATTERY UNDER THIS
WARRANTY, you must first obtain an RMA number by calling your local customer
service center or www.infinuvo.com Infinuvo reserves the right to request that you
submit a letter describing the circumstances under which the problem occurred and that
you submit invoice and any other supporting evidence and documentation.