CARE & STORAGE
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34
CUSTOMER SERVICE & WARRANTY
Cleaning
Do not install the chair where it can come into contact with direct sunlight or heat like near a heater.
Be sure to unplug the power cord from the outlet before cleaning. Do not plug/unplug the power cord
with wet hands.
[Back pad, Headrest, and Chair covering]
First, soak a soft cloth in lukewarm water and a little amount of neutral detergent. Then, wring it out
thoroughly before wiping.
Storage
After wiping off any dust or dirt, store your chair in a place that is relatively dry.
If you are not going to use the chair for some time, put a cover on it that will protect it from dust and dirt.
Pets can sometimes chew on power cords, so try to keep pets away from the chair even when it's being stored.
Follow these instructions when removing the
headrest and back pad.
* To put them back on, follow these instructions in reverse.
Do not leave the chair in contact with vinyl or wallcovering for a long time. This will cause decolorization
of the chair.
Removing Headrest & Back Pad
1. Undo the Velcro that holds the headrest in place on the
back pad and remove the headrest.
2. Undo the zipper that holds the back pad and remove it.
Caution
Caution
Caution
[Remote control, Control box, Microphone/Speaker, and Microphone attachment unit]
[Other plastic parts]
Use a dry cloth to wipe.
Never use a wet towel for these parts.
→
May result in failure.
First, soak a soft cloth in lukewarm water and a little amount of neutral detergent. Then, wring it out
thoroughly before wiping. Finally, use a dry cloth to remove any adhering detergent.
Do not use alcohol, other types of solution, or abrasive powders for cleaning, since the chair parts may
get scratched, discolored, or may crack.
A warranty card is provided separately by each vendor.
Please read the contents carefully and keep it in a safe place. (You will need the card to facilitate warranty repairs.)
If the chair is to be used outside the home (in a commercial setting, for example), fees will be charged for
repairs even while the chair is under warranty.
1. WARRANTY
2. REPAIRS & SERVICE
Regular Maintenance Will Preserve the Life of Your Chair.
The chair does not start with the main power switch set to on.
The power cord has been cracked or scratched.
The power cord or plug becomes abnormally hot.
The chair produces a burnt smell, abnormal sound or vibration.
The auto timer function does not work in some cases.
The fabric is torn where it comes into contact with the rollers or air cells.
Other failures.
Have you experienced any of these problems?
To Use Safely
If you find anything listed above, stop using and unplug the power cord from the outlet to pre-
vent failure or accident. Be sure to contact with the vendor for maintenance.
REGULAR MAINTENANCE FOR SAFETY
* Durability varies depending on condition of use.
* After about five years of use, a professional inspection is recommended even if there are no symptoms or prob-
lems.
For inspection fees, contact the vendor.
CARE & ST
ORA
GE
CUST
OMER SER
VICE &
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ARRANTY / REGULAR MAINTENANCE FOR SAFETY
Before calling for repairs or service, use the Troubleshooting guide on pages 29-31 to see if the problem can be
solved easily.
If the problem persists, contact the vendor for assistance.
Have the following information ready.
1) Your name, address, and phone number
2) Product name and model number (see the back page of this manual)
3) Serial No. (see the Serial No. label on the back cover of the chair)
4) Date of purchase
5) Trouble status
6) Proof of purchase
If the warranty is valid:
Show the vendor the warranty card.
A service charge may apply, subject to the nature of the trouble and/or repair according to the terms of the warranty.
See the warranty for full details.
If the warranty has expired:
Consult the vendor.
If the product can be repaired, the vendor will give you an estimate of the cost to repair the product.
Replacement parts stock:
We will stock service parts (except fabric) of this product for at least six years after terminating the production of this
model. Service parts refer to those necessary for maintaining the intended performance of the product.
For more information on service:
Contact the vendor.
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