26
TROUBLESHOOTING
Most treadmill problems can be solved by following the steps below. Find the symptom that applies, and
follow the steps listed. If further assistance is needed, please call our Customer Service Department toll-
free at 1-800-999-3756, Monday through Friday, 6 a.m. until 6 p.m. Mountain Time (excluding holidays).
PROBLEM: The power does not turn on
SOLUTION: a. Make sure that the power cord is plugged into a properly grounded outlet. (See page 11.) If an
extension cord is needed, use only a 3-conductor, 1 mm
2
(14-gauge) cord that is no longer than 5
ft. Important: The treadmill is not compatible with GFCI-equipped outlets.
b. After the power cord has been plugged in, make sure that the key is fully inserted into the console.
c. Check the circuit breaker located on the treadmill
near the power cord. If the switch protrudes as
shown, the circuit breaker has tripped. To reset the
circuit breaker, wait for five minutes and then press
the switch back in.
d. Check the on/off switch located on the treadmill near
the power cord. The switch must be in the on posi-
tion.
PROBLEM: The power turns off during use
SOLUTION: a. Check the circuit breaker located on the treadmill frame near the power cord (see c. above). If the
circuit breaker has tripped, wait for five minutes and then press the switch back in.
b. Make sure that the power cord is plugged in. If the power cord is plugged in, unplug it, wait for
five minutes, and then plug it back in.
c. Remove the key from the console. Reinsert the key fully into the console.
d. Make sure that the on/off switch is in the on position.
e. If the treadmill still will not run, please call our Customer Service Department, toll-free.
PROBLEM: The incline of the treadmill does not change correctly
SOLUTION: a. With the key in the console, press one of the Incline buttons. While the incline is changing, re-
move the key. After a few seconds, re-insert the key. The treadmill will automatically rise to the
maximum incline level and then return to the minimum level. This will recalibrate the incline system.
PROBLEM: The treadmill rocks during use
SOLUTION: a. See assembly step 9 on page 9.
PROBLEM: The displays of the console do not function properly
SOLUTION: a. Remove the key from the console and UNPLUG THE
POWER CORD. With the help of a second person,
carefully tip the Upright Base (97) down as shown.
Remove the three Hood Screws (44) and the two Belly
Pan Screws (56). Note: A phillips screwdriver with at
least a 5” shaft is required.
56
56
44
97
a
Tripped
c
Reset
On
Position
d
