Technical Information
Ilumipod Inground Tri-3 IP Optic 25 WW User Manual Rev. 3
17
ILUMINARC®
reserves the right
to use its own
discretion to repair or
replace returned
product(s).
Always keep the
original box and
all packaging
material as you
will need those to ship the
product back to
ILUMINARC®.
Returns Procedure
You must send the merchandise prepaid, in the original box, and with its original packing and
accessories. ILUMINARC® will not issue call tags.
Call ILUMINARC® and request a Return Merchandise Authorization Number (RMA #)
before shipping the product. Be prepared to provide the model number, serial number, and a
brief description of the cause for the return.
The user must clearly label the package with an RMA #. ILUMINARC® will refuse any
product returned without an RMA #.
DO NOT write the RMA # directly on the box.
Instead, write it on a properly affixed label.
Once you receive the RMA #,
please include the following information on a piece of
paper inside the box:
•
Your name
•
Your address
•
Your phone number
•
The RMA #
•
A brief description of the problem
Be sure to pack the product properly. Any shipping damage resulting from inadequate
packaging will be the customer’s responsibility. FedEx packing or double-boxing are
recommended.
Contact Us
World Wide
General Information
ILUMINARC®
5200 NW 108
th
Avenue
Sunrise, FL 33351
Voice: (954) 923-3680
Fax: (800) 544-4898
Email:
Tech Support
Voice: (800) 762-1084
Email:
World Wide Web
www.iluminarc.com
