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Solution: Improve the video frame rate
Possible reason 2: Too many users are viewing the image.
Solution: Block some clients or reduce the video frame rate.
Possible reason 3: The bandwidth is low.
Solution: Reduce video frame rate or video compression bit-rate.
5.
Cannot visit INC-M20xx via IE browser
Possible Reason 1: Network is disconnected.
Solution: Connect your PC to network, checking whether it works properly or not. Check whether there is cable failure or network failure caused by PC virus, until PCs can be connected
with the command of Ping.
Possible reason 2: IP Address has been occupied by other devices
Solution: Stop the connection between INC-M20xx and Network, hook up INC-M20xx to the PC separately, and reinstall IP address according to the proper operations recommended.
Possible reason 3: IP addresses are in different subnets.
Solution: Check IP address, subnet masking address of the INC-M20xx and the settings of Gateway.
Possible reason 4: Physical address of network conflict with INC-M20xx
Solution: modify the physical address of INC-M20xx.
Possible Reason 5: Web port has been modified
Solution: Contact Network Administrator to obtain related information.
Possible Reason 6: Unknown
Solution: Press RESET to retrieve default settings then connect it again, the default IP address is 192.168.55.160, subnet mask is 255.255.255.0
6.
The color of images is abnormal (green or other colors)
Solution: Sometimes INC-M20xx images cannot display properly for the difference between Graphics Cards, the images appears to be green or other colors, then you should run the
programme Config.exe (or run C:\windows\system32\Config.exe)to set the following parameters of display buffer: auto-detection, used display card memory or system memory, then
reopen IE and connect INC-M20xx.
7.
There is no sound while monitoring
Possible Reason: No audio input connection
Solution: Check audio connection of the host
Possible Reason 2: the audio option of INC-M20xx is off
Solution: Check audio parameter settings to see if you have opened the audio.
