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Appendix 5 FAQ
1.
Forget Password
Solution: There is a [RESET] button on the back panel of the INC-M20xx, press it to retrieve all default parameters (Factory Setting), user name and password are both “admin”.
Note: Please don’t press RESET if you are not a professional operator. After reset, all parameters will restore factory settings (except for the physical network address).
INC-M20xx audio/video function fails after abnormalities or abnormal power cut occur during upgrade, core edition is V4.0.0.0 (Backup file)
Solution: Connect the power cord and network cable of INC-M20xx, press on RESET button and release it after 10 seconds, system will run the back-up programme automatically. After
enter into the back-up programme, upgrade system. The back-up programme offers only upgrade and parameter setup functions, audio and video functions are not available.
2.
No video image displayed in IE browser
Possible reason: ActiveX not installed
Solution: ActiveX must be installed when visiting INC-M20xx for the first time via Internet Explore.
How to install: Visit INC-M20xx, click [Download Address], file download dialog will pop up, select [Run] or [Save] to download. After download finishes, installation interface will pop
up, click “install”, the installation of ActiveX will start automatically, “Register OCX success” dialog box will pop up to remind the completion of installation process.
3.
Fail to visit INC-M20xx via IE after upgrade
Solution: Delete the caching of Browser.
Steps: Open IE—click “Tools”—select “Internet Options”—click “delete files” button in “Internet temporary files”, select “delete all offline contents”, then click “OK” and re-log in
INC-M20xx.
4.
The images do not flow
Possible reason 1: The frame rate of INC-M20xx is too low.
