Instruction manual | IKI Pro electric heater
Page 12
You may only use tap water for the heater, and the heater or its surroundings may be washed with
pressure washer or hose.
1.
In case of a defect or malfunction, the buyer must always contact the manufacturer or sales agent
before searching for the cause or attempting to repair it. Any repairs must be agreed upon in
writing with the manufacturer.
2.
In private apartment use, the heater’s stone space needs to be cleaned and stones re-piled at least
once a year and weathered stones need to be replaced with new ones.
3.
In institutional or professional use, the heater’s stones must be re-piled at least three times a year
during the warranty period. If this is not done, the warranty ceases to apply. In addition, the stones
must be changed to new ones at least once a year. Proof, such as the product’s purchase receipt,
must be presented at request. The use of ceramic heater stones (other than those form Kerkes) is
prohibited.
4.
The warranty does not cover dismantlement or reinstallation on sauna benches, removal of sauna
stones nor re-piling them. IKI Kiuas recommends using for the lower levels sauna benches that can
be moved without using tools to dismantle structures.
5.
The warranty for replacement parts is 12 months from the day of purchase. The replacement for
the damaged part will be delivered to the sales agent free of cost. The installation of the
replacement part must be carried out by a mechanic approved by the manufacturer. The
manufacturer is not liable to reimburse any costs due to the removal of the faulty part or the
installation of the replacement. The faulty part must be returned to the manufacturer at request
and at their expense. The manufacturer will issue its freight contacts number for the delivery of the
faulty part. Receipt from the reseller or certificate from a manufacturer’s authorized mechanic will
function as a warranty certificate.
6.
Warranty based on the conditions set by The Electrical Contractors´ Association of Finland STUL
.
STUL-warranty applies to electric heaters and control units if agreed upon in writing. In such cases,
the conditions STUL has set are attached to these warranty conditions. When the use of STUL
warranty has been agreed upon, they supersede these warranty regulations, if contradictory. For
details, visit: http://www.stul.fi/fi/in-english
7.
Limitations to warranty: The product owner must take good care of the product. On receiving the
product, the owner is expected to check that it does not show signs of damage caused during
shipping or storage. In case of such damage, they must contact the sales agent or transport
company immediately. The manufacturer is not liable for any damages caused during shipping, or
by inappropriate storage, installation or use against manufacturer’s instructions, neglect of
maintenance, or damage caused by placement of the heater in a place which does not meet the
recommendations made by the manufacturer.
8.
Damage notifications: The owner is responsible for notifying the manufacturer, the sales agent, or
manufacturer’s authorized mechanic of any damage or malfunction as soon as it appears and
within 14 days. Any warranty related claims must be submitted within 14 days from the closing
date of the product’s warranty period.
9.
Manufacturer’s actions regarding warranty, continuation of warranty: In receipt of a substantiated
warranty claim, the manufacturer will repair or change the product. This is done in the
manufacturer’s expense, and the manufacturer is free to select the most cost-effective alternative.
The warranty for replacement parts is outlined above. The replacement part is granted warranty
according to specifications. The warranty for a repaired part continues as before.
The manufacturer is not liable for reimbursing any expenses, business loss or other direct or indirect harm
occurred to the buyer from damages or malfunction.
