Instruction manual | IKI Pro electric heater
Page 11
Warranty
IKI Kiuas Ltd (the manufacturer) assures a warranty to its products as stipulated here, guaranteeing the
quality and functionality of the products during the warranty period. The warranty applies to heaters sold
and used in Finland. The warranty requires that the buyer follow the instructions regarding the placement
of the heater, its installation, use and maintenance as well as those regarding the qualities of the stones
used in the heater. The warranty period for IKI Pro electric heaters is 10 years for the structural parts
(stainless steel frame) if installed according to the instructions and cared properly
.
TERMS OF WARRANTY FOR THE RESISTORS IN PROFESSIONAL USE:
STONE ALTERNATIVE 1 (Kerkes stones, ref. p. 3)
Factory-fitted resistors have a two (2) year warranty from the date of purchase.
Replacement resistors have a one (1) year warranty period from the date of purchase.
STONE ALTERNATIVE 2. (other than
Kerkes stones, ref. p. 3)
Factory-fitted resistors have a six (6) month warranty from the date of purchase.
Replacement resistors have a one (1) month warranty period from the date of purchase.
The validity of the warranty for the resistors stipulates that the stones are installed in accordance with the
instructions and that the heater is serviced at least every six months.
Service must include the following measures:
- Inspection and replacement of stones (if the stones are broken/ split)
- Checking and replacing the wiring (if oxidation occurs at the ends of resistor terminals or if the wiring has
become frail)
- Possible tightening of resistors and check / replacement of seals
IN CONSUMER USE:
Warranty of 2 years in ordinary use with both stone alternatives.
Quality guarantee / Freight guarantee
The manufacturer guarantees the durability of the stainless-steel parts (resistor platform and frames) for
10 years. During the warranty period any defects that appear in the heater's raw materials or are
production-based will be repaired free of charge. For example, the use of seawater on the heater is
forbidden. Read through the requirements for water quality on page 10. The warranty does not cover
colour changes, slipping or hair-line fractures, characteristic to natural stones, which do not affect the use
or the safety of the heater.
Damages occurred while shipping must to be recorded in the waybill when the product is received or
within 7 days of delivery.
Shipping damage must also always be reported to the shipping company’s last
contact. The damaged part needs to be stored for inspection. Insurance compensates for the new part,
which will be delivered by a public transporter. In all issues concerning warranty contact the store the
product was bought from.
