Ikan OTTICA-4K, Manual, Page: 44 / 45

- 44 -
2. Image Dithering When Zooming In or Out
3. Remote Controller Not Working
4. Serial Port Not Working
5. Web Page Not Logging In
A. Check whether the camera installation position is solid.
B. Whether there is a shaking machine or objects around the camera.
A. Check if the camera outputs video normally by connecting directly to the screen or
monitor.
B. Check whether the network cable is connected properly. (Ethernet port flashes yellow
light to indicate normal network cable connection).
C. Check if your camera’s IP address is consistent with the computer network segment.
A. The remote control address could be set to 1 (if the has been set back to the factory
defaults, the remote control addresses need to be set back to 1 also).
B. Check if the batteries are low or if they are installed properly in the remote controller.
C. Check if the camera working mode is the normal operating mode
D. Check whether the menu is closed. Camera control through the remote controller is only
available after exiting the menu. If video is being output from LAN, the menu will not be
displayed. After the menu automatically exists 30 seconds later, it can be controlled by
remote controller.
A. Check if the camera serial device protocol, baud rate, and address are all consistent.
B. Check if the control cable is connected properly.
C. Check if the camera working mode is in the normal operating mode