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901176-00 NC

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ihp.us.com

Safety ��������������������������������������������������������������������������������������������� 2

Local Codes ����������������������������������������������������������������������������������� 4 

Product Identification ��������������������������������������������������������������������� 4

Unpacking �������������������������������������������������������������������������������������� 4

Product Features ���������������������������������������������������������������������������� 4

Installation ������������������������������������������������������������������������������������� 5

EIS Box Installation ���������������������������������������������������������������������� 10

Operation ������������������������������������������������������������������������������������� 11

Cleaning and Maintenance ����������������������������������������������������������� 12

Specifications ������������������������������������������������������������������������������� 12

Wiring Diagram ���������������������������������������������������������������������������� 13

Troubleshooting ��������������������������������������������������������������������������� 15

Replacement Parts ����������������������������������������������������������������������� 17

Service Hints �������������������������������������������������������������������������������� 17

Technical Service ������������������������������������������������������������������������� 17

Accessories ���������������������������������������������������������������������������������� 17

Parts �������������������������������������������������������������������������������������������� 18

Warranty �������������������������������������������������������������������������������������� 20

TABLE OF CONTENTS

Thank you for your purchase. We appreciate your 

business!

Please carefully read and follow all instructions in this manual� 

Pay 

special attention to all warnings and safety information.

Following these safety, care, and operation instructions will help 

ensure many years of dependable and enjoyable service from your 

fireplace�

Please read and understand these instructions before installing 

or operating.

 WARNING: This appliance is for installation only 

in a solid-fuel-burning masonry or UL127 factory-built 

fireplace.

SAFETY

 DANGER: Carbon monoxide poisoning may lead 

to death!

 WARNING: This product can expose you to chemi-

cals including Carbon Black, which is known to the State 

of California to cause cancer, and Carbon Monoxide, 

which is known to the State of California to cause 

birth defects or other reproductive harm. For more 

information go to www.P65Warnings.ca.gov.

  WARNING: Any change to this appliance or its 

controls can be dangerous.

Due to high temperatures, the appliance should be 

located out of traffic and away from furniture and 

draperies.

Clothing or other flammable materials shall not be 

hung from the appliance or placed on or near the 

appliance. Never place any objects on the fireplace.

I

MPORTANT: Read this owner’s manual carefully and 

completely before trying to assemble, operate or service 

this appliance. Improper use of this fireplace can cause 

serious injury or death from burns, fire, explosion, elec-

trical shock and carbon monoxide poisoning.

Carbon Monoxide Poisoning:

 Early signs of carbon monoxide poison-

ing resemble the flu, with headaches, dizziness or nausea� If you have 

these signs, the fireplace may not be working properly� 

Get fresh air at 

once!

 Have heater serviced� Some people are more affected by carbon 

monoxide than others� These include pregnant women, people with 

heart or lung disease or anemia, those under the influence of alcohol 

and those at high altitudes�

Natural Gas:

 Natural gas is odorless� An odor-making agent is added 

to the gas� The odor helps you detect a gas leak� However, the odor 

added to the gas can fade� Gas may be present even though no odor 

exists�
Make certain you read and understand all warnings� Keep this manual 

for reference� It is your guide to safe and proper operation of this 

fireplace�

Children and adults should be alerted to the hazards 

of high surface temperatures and should stay away to 

avoid burns or clothing ignition. Appliance will remain 

hot for a time after shutdown. Allow surfaces to cool 

before touching.

Installation and repair should be done by a qualified 

service person. The appliance should be inspected 

before use and at least annually by a qualified service 

person. More frequent cleaning may be required as 

necessary. It is imperative that the control compart-

ment, burners, and circulating air passageways of the 

appliance are kept clean.

WARNING: Do not place log scraps or volcanic 

stone on burner.

Appliance base assembly becomes very hot when 

running appliance. 

Summary of Contents for DUALBURNER24N

Page 1: ...r call the fire department Installation and service must be performed by a qualified installer service agency or the gas supplier EIS Models DUALBURNER24N DUALBURNER30N DUALBURNER36N VTDEISKIT24N For...

Page 2: ...e fireplace IMPORTANT Read this owner s manual carefully and completelybeforetryingtoassemble operateorservice this appliance Improper use of this fireplace can cause seriousinjuryordeathfromburns fir...

Page 3: ...area of the appliance Toddlers young children and others may be susceptible to accidental burns A physical barrier is recommended if there are at risk individuals in the house To restrict accesstoafir...

Page 4: ...d burning fireplace or a UL 127 listed wood burning fireplace BOTH VTDEISKITN AND DUALBURNER ARE REQUIRED TO COMPLETE THIS SYSTEM IN ORDER TO SATISFY THE Z21 60 STANDARD FOR USE WITH NATURAL GAS ONLY...

Page 5: ...ER CLAMP ACCESSORY FOR VENTED OPERATION NOTE Appliance must be installed only in a solid fuel burning fire place with a working flue and constructed of noncombustible material This unit may not be ins...

Page 6: ...10 fee Chart shows mainimum opening sq in for the given height and input rate Column marked Max input corresponds to the maximum allowable input rate kBTU hr for the given height For Masonry Built Fi...

Page 7: ...regulator WARNING A qualified service person must con nect appliance to gas supply Follow all local codes CONNECTING TO GAS SUPPLY WARNING Never connect this appliance to private non utility gas well...

Page 8: ...Pa 1 Disconnect appliance with its appliance main gas valve control valve and equipment shutoff valve from gas supply piping system Pressures in excess of 1 2 psig will damage appliance regulator 2 Ca...

Page 9: ...NWHITEBIRCH36 OZARKCHARREDOAK36 SMOKYWEATHEREDOAK36 LOG MEDIA PLACEMENT It is very important to install these logs exactly as instructed Do not modify logs Please refer to specific Log Placement Guide...

Page 10: ...valve is installed on either the gas in or gas out side of the valve It is recommended to hard pipe in the connections with unions installed inside the box Gas In Gas Out PILOT INSTALLATION Un coil th...

Page 11: ...the remote does not function and batteries with an adequate power level are installed refer to the TRANSMITTER FUNCTION section Note Step 1 may not be required if previously done during an earlier li...

Page 12: ...st dirt lint and pet hair Clean these air inlet holes prior to each heating season Blocked air holes will create soot We recommend that you clean the unit every three months during operation and have...

Page 13: ...o the manufacturers recommendations and the below wiring diagram It is the job of the electrician to read the wiring diagram according to RoberShaw specifications CAUTION Label all wires prior to disc...

Page 14: ...ccept the transmitter security code be sure the slide button on the receiver is in the REMOTE position the receiver will not LEARN if the slide switch is in the ON or OFF position The LEARN button in...

Page 15: ...NG Turn off appliance and let cool before servicing Only a qualified service person should service and repair appliance TROUBLESHOOTING NOTE All troubleshooting items are listed in order of operation...

Page 16: ...furnace chassis 4 Flame rectification signal from pilot to ignition control unit weak 5 Faulty ignition control unit 1 Replace components 2 Replace components 3 Verify wiring 4 Verify wiring 5 Replace...

Page 17: ...on or application of this appliance please contact your dealer IHP 1769 East Lawrence Street Russellville AL 35654 Visit us at ihp us com SERVICE HINTS When Gas Pressure Is Too Low pilot will not stay...

Page 18: ...ALBURNER36N Cat No Model F4742 DUALBURNER24N F4746 DUALBURNER30N F4750 DUALBURNER36N WARNING Failure to position the parts in accordance with these diagrams or failure to use only parts specifi cally...

Page 19: ...tructions listed under Replacement Parts on Page 20 of this manual CAT NO MODEL DESCRIPTION F4739 ASHTONWHITEBIRCH24 24 ASHTON WHITE BIRCH LOGS 7 PCS SET F4740 ASHTONWHITEBIRCH30 30 ASHTON WHITE BIRCH...

Page 20: ...___________________________ ______________________________________________________ ______________________________________________________ ______________________________________________________ _______...

Page 21: ...ce with the instructions provided with the Product d damages repairs or inefficiency resulting from faulty installation or application of the Product This Limited Three Year Warranty covers only parts...

Page 22: ...nce serial number Date appliance was Installed Type of gas appliance uses Dealer name Innovative Hearth Products IHP reserves the right to make changes at any time without notice in design materials s...

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