PROBLEM
SOLUTION
Unable to power on
Unable to start cleaning
Unable to return to charging dock
Abnormal behavior
Abnormal noise during cleaning
Decrease in cleaning ability or dust falling out
from dustbin
Unable to connect to Wi-Fi
Vacuum is not returning to the charging dock
after spot cleaning or after moving it far from
the charging dock
Unable to charge after docking
Scheduled cleaning not working
Please charge before use. This is commonly caused due to low battery.
Please charge before use. This is commonly caused due to low battery.
• There are too many obstacles near the charging dock. Please make sure there is a clear
area 2 FT of space on either side and 5 FT in front of the charging dock.
• Vacuum is out of range of the charging dock. Move the Vacuum closer to the charging
dock to re-establish connection.
Please make sure the areas to be cleaned are well illuminated. Clean the lens with a clean soft cloth,
and make sure the sensor is not blocked. Avoid using any detergent or cleaning spray while cleaning.
Main brush, side brush or left/right wheel may be obstructed, Check underneath the Vacuum to
make sure it is clear from any obstruction. If there is an obstruction clear it and restart the Vacuum.
• The dustbin is full, please empty the dustbin.
• Check and clean the HEPA filter.
• Check that the brush is clear from obstruction.
Wi-Fi signal is not good , please check that there is a strong Wi-Fi connection while paring. Make
sure the network is 2.4G and not 5G or dual band.
After spot cleaning or moving the Vacuum far from the charging dock the Vacuum will
re-generate the map. If the Vacuum is far from the charging dock it may not be able to
locate it. Please manually dock the Vacuum to the charging dock to recharge.
Make sure there is no obstruction or heavy dust on both the Vacuum and charging dock
charging contacts.
Please confirm that the Vacuum is connected to your Wi-Fi network. If the Vacuum is not
connected to the network you cannot synchronize the scheduled cleaning task.
17
AUTOVAC NOVA S1 TROUBLESHOOT
