Unit does not turn on
AC adaptor isn't plugged into a working wall
socket or not plugged into the power supply
jack on back of the unit
Plug the AC adaptor into a working wall socket and plug the connector
into the supply jack on the unit
Unit requires a reset
If unit is plugged in and doesn't respond, try resetting the unit by
following these steps:
a) remove iPad/iPhone/iPod from dock
b) unplug unit from power source
c) remove back up batteries
d) wait a few minutes, replace batteries, plug in, then resume use
iPad/iPhone/iPod is not docked properly
Remove your iPad/iPhone/iPod from the dock and check for obstruction
on the connectors in the dock and on your iPad/iPhone/iPod. Then
reseat it in the dock. Try removing case from device before docking.
Battery Low icon
always flashing
Batteries are weak
Replace with new batteries
Batteries were not installed properly
Check to make sure the polarity ( + and – ends) matches the diagram
in the battery compartment
iPad/iPhone/iPod does
not respond to the
unit/iPod is playing but
no sound comes out
iPad/iPhone/iPod is not docked properly
Remove your iPad/iPhone/iPod from the dock and check for obstruction
on the connectors in the dock and on your iPad/iPhone/iPod. Then
reseat it in the dock.
Your iPad/iPhone/iPod software is outdated
Upgrade software on your iPad/iPhone/iPod via iTunes on your
computer
iPad/iPhone/iPod is locked up/plays but no
sound comes out
Check the volume setting. Make sure your iPad/iPhone/iPod is working
properly before docking into the unit. Please refer to your iPad/iPhone/iPod
manual for details. See above for software upgrade information.
You may need to reset your iPad/iPhone/iPod. Refer to your iPad, iPhone
or iPod user guide for details on how to perform a reset.
Using 1
st
or 2
nd
generation iPod, iPod Shuffle or
other devices.
This system cannot control those iPod models or other devices.
iPad/iPhone/iPod
didn’t charge up
iPad/iPhone/iPod is not installed properly
Remove your iPad/iPhone/iPod from the dock and check for obstruction
on the connectors in the dock and on your iPad/iPhone/iPod. Then
reseat it in the dock. Try removing case from device before docking.
iPad/iPhone/iPod is locked up/ frozen
The USB port can only charge iPad 1 and iPad 2 models
Press and hold the Clock Button, then + or – Button to select
Autosync On.
Later model iPad connected to USB Dock
Please make sure your iPad/iPhone/iPod is working properly before
docking into the unit. Please refer to your iPad/iPhone/iPod manual for
details.
Time sync didn’t work
Older iPod models such as iPod mini do not
support time sync function
Autosync is turned off
Make sure you are using a properly docked iPad, iPhone or newer
iPod such as touch, nano or classic. If not available, set time manually
(see page 3).
9
Troubleshooting
Solution
Symptom
Possible Problem
No sound from unit
Volume is set too low on unit
Make sure volume is turned up
Move unit away from potential sources of external interference such as
computers, modems, wireless devices (routers) or fluorescent light.
Unit/iPad/iPhone/iPod
performance is erratic
The unit is reacting to external interference
Unit doesn’t respond
6
