iA63 does not turn on
AC adaptor isn't plugged into a working wall
socket or not plugged into the power supply jack
on back of the unit
Plug the AC adaptor into a working wall socket and plug the connector
into the supply jack on the unit
iA63 requires a reset
If unit is plugged in and doesn't respond, try resetting the unit by
following these steps:
a) remove iPhone/iPod from dock
b) unplug unit from power source
c) remove back up batteries
d) wait a few minutes, then resume use
iPhone/iPod is not docked properly
Remove your iPhone/iPod from the dock and check for obstruction on
the connectors in the dock and on your iPhone/iPod. Then reseat it in the
dock. Make sure that the stabilizer is properly positioned against the side
of the iPhone/iPod, especially when rotating the dock to the landscape
mode.
Battery Low icon always
flashing
Battery is weak
Replace with new battery
Battery is not installed properly
Check to make sure the polarity ( + and – ends) matches the diagram in
the battery compartment (+ side up)
iPhone/iPod does not
respond to the unit/iPod
is playing but no sound
comes out
iPhone/iPod is not docked properly
Remove your iPhone/iPod from the dock and check for obstruction on
the connectors in the dock and on your iPhone/iPod. Then reseat it in the
dock.
Your iPhone/iPod software is too old
Upgrade software on your iPhone/iPod via iTunes on your computer
iPhone/iPod is locked up/plays but no sound
comes out
Check the volume setting. Make sure your iPhone/iPod is working
properly before docking into the unit. Please refer to your iPhone/iPod
manual for details. See above for software upgrade information.
You may need to reset your iPhone/iPod. Refer to your iPhone or
iPod user guide for details on how to perform a reset.
Using 1
st
or 2
nd
generation iPod, iPod Shuffle or
other devices.
iA63 cannot control those iPod models or other devices.
iPhone/iPod didn’t
charge up
iPhone/iPod is not installed properly
Remove your iPhone/iPod from the dock and check for obstruction on
the connectors in the dock and on your iPhone/iPod. Then reseat it in
the dock.
iPhone/iPod is locked up/ frozen
iPhone/iPod battery has problem
Please make sure your iPhone/iPod is working properly before docking
into the unit. Please refer to your iPhone/iPod manual for details.
Time sync didn’t work
Older iPod models such as iPod mini do not
support time sync function
Make sure you are using an iPhone or newer iPod such as touch, nano
or classic. If not available, set time manually (see page 6).
10
Troubleshooting
Solution
Symptom
Possible Problem
No sound from iA63
Volume is set too low on iA63
Make sure volume is turned up
Move unit away from potential sources of external interference such as
computers, modems, wireless devices (routers) or fluorescent light.
iA63/iPhone/iPod
performance is erratic
The iA63 is reacting to external interference
iA63 doesn’t respond
