45
Troubleshoot
• Remove battery compartment, press and hold
the multi-function button for 10 seconds while
re-inserting the battery compartment. Audio
and LED alert will notify you of successful
factory reset.
How do I factory reset my lock?
• Approximately 2 months depending on the
frequency of use.
How long will my lock last when
the low battery alert appears?
• Use the 3M double sided tape for extra stability.
Lock still wobbles when turning
mechanism after screws were
tightened.
• Check that the batteries are inserted in the
correct orientation and that the battery cover is
securely fastened.
Lock does not power up.
• Press the multi-function button and try to rotate.
• If clutch is not fully released, this might happen
from time to time.
• Remove and re-install the back body.
• Perform calibration steps again.
• Repeat calibration steps.
The thumbturn is difficult to turn.
Lock does not behave as expected
after calibration.
• Check that the batteries are inserted in the
correct orientation and that the battery cover is
securely fastened.
• If issue persists, your door may be incompatible
with the lock.
Lock powers up but motor is weak.
• Ensure the mounting plate screws are aligned
and tightened.
Lock wobbles when turning the
mechanism.
• Go through the compatibility guide.
Does the lock work with my door?
