TROUBLE SHOOTING
Please refer to the trouble shooting guide when experiencing an issue with your heater. If you still
cannot determine the fault then please call our Customer Services number 01473 271272
Problem
Possible Cause
Solution
Appliance does not
work.
Mains plug is not plugged in or is
loose.
Insert mains plug.
Fuse has blown or is defective.
Water not heating up.
Check fuse, replace if necessary.
Socket is defective.
Contact Igenix 01473 271 272, with
product code and guarantee details.
LED display shows an
error i.e. wrong number
of cups set.
Funnel has become blocked.
Mains malfunctions are to be
corrected by an electrician.
Condensation has gathered after
continuous use.
LED display defective.
Water tube has become blocked.
Allow the appliance to cool down
after each use.
Appliance needs descaling, see
“Cleaning and Maintenance” in the
instruction manual
Check that the filter isn’t damaged
and allows lumps of coffee powder
to form in the funnel.
Thermostat is broken.
Contact Igenix 01473 271 272, with
product code and guarantee details.
Water tank may have a crack or
the water tube has split or broken.
Contact Igenix 01473 271 272, with
product code and guarantee details.
Store coffee powder in an air tight
container in a cool dark place to
keep it dry. Only use dry coffee
powder.
Coffee powder has become
damp and has formed clumps as
condensation got into the powder.
Liquid found under
the appliance.
Water droplets
(condensation) found
on the control panel.
Reduced or no liquid
flow (only producing 3
cups when water tank is
filled up to MAX level.)
Coffee powder is not
dissolving properly.
Making less cups of
coffee than the water
gauge says.
The coffee powder will soak up
some of the water in filtration.
Initially add a little more water that the
gauge says to allow for the short full,
ensuring not to go over the maximum.
Anti-drip valve is not released.
Close glass jug lid. The lid should
be closed before placing the jug in
correct position.
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