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iDPRT iE2P, User Manual

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iE2P_iE2X User Manual

 

 

 

◼

 Statement

 

 
This manual content may be altered without permission, and our company reserves the rights 
to  make  changes  without  notice  in  technology,  spare  parts,  hardware  and  software  of  the 
products.  If  more  information  is  needed  about  the  products,  please  contact  our  company. 
Without any written permission from our company, any section of this manual is prohibited to 
be copied or transferred in any form. 
 

◼

 Copyright

 

 
This  manual  is  printed  in  2019,  the  copyright  belongs  to  Xiamen  Hanin  Electronic  Technology 
Co.

,

 Ltd. 

Printed in China 
1.0 Version 
 

◼

 Warnings

 

This  must  be  complied with  in order to  avoid  any damage to  the  human body  and the 

equipment. 

This is showing the important information and tips for the printer operation. 

Note: Due to continuous update of our product, the description of printer specification, 

accessories, design in this manual may be slightly different. Please keep in kind prevail.

 

 
 
 
 
 
 
 
 
 
 
 

Summary of Contents for iE2P

Page 1: ...Rev 1 0 User Manual iE2P iE2X Xiamen Hanin Electronic Technology Co Ltd ADD 5F 10 Aide Airport Industrial Park Huli District Xiamen China WEB www idprt com ...

Page 2: ...unched Hole Label 20 3 4 4 Blackmark Paper 21 3 5 Operation Panel 22 3 5 1 Panel Introduction 22 3 5 2 Display Operation 25 3 5 3 Indicator Instructions 27 3 6 Buzzer 27 3 7 Basic Function 28 3 7 1 Power On Power Off 28 3 7 2 FEED Button 28 3 7 3 Quick Calibration 29 3 7 4 Print Self test Page 30 Chapter 4 Interface 31 4 1 USB Interface 31 4 2 Other Optional Interfaces 32 Chapter 5 Maintenance Adj...

Page 3: ... Properties 74 Chapter 8 BarTender Ultralite Instructions 79 8 1 Introduction 79 8 2 Installation Preparation 79 8 3 Installation 80 8 4 Usage 84 8 4 1 Page Settings 84 8 4 2 label Edit 93 Appendix I Display Operation 98 Appendix II Warning 104 Appendix III Trouble Shooting 105 Appendix IV Download Path for Utility and Driver 106 ...

Page 4: ...iE2P_iE2X User Manual Changes Record Rev Date Description 1 0 2019 12 24 ...

Page 5: ...f this manual is prohibited to be copied or transferred in any form Copyright This manual is printed in 2019 the copyright belongs to Xiamen Hanin Electronic Technology Co Ltd Printed in China 1 0 Version Warnings This must be complied with in order to avoid any damage to the human body and the equipment This is showing the important information and tips for the printer operation Note Due to conti...

Page 6: ...s can cause serious injury or death 1 Do not plug several products in one multiperture outlet This can provoke over heating and a fire If the plug is wet or dirty dry or wipe it before usage If the plug does not fit perfectly with the outlet do not plug in Be sure to use only standardized multiperture outlet 2 You must use the supplied adapter It is dangerous to use other adapters 3 Do not pull th...

Page 7: ... dealer 5 Do not use the printer when it is out of order This can cause a fire or an electrocution Switch off and unplug the printer before calling your dealer 6 Other considerations Place the printer on a solid and even base so that it cannot fall Leave enough space around printer for operation and maintenance Keep all liquids away from the printer Do not expose the printer to high temperatures d...

Page 8: ...y the user and or third party We are not legally liable for any damages and or issues resulting from the use of options and or parts that are not authentic or authorized products 4 WEEE Waste Electrical and Electric Equipment This mark shown on the product or its literature indicates that the corresponding item should not be discarded at the end of its working life with other household waste To pr...

Page 9: ...the printer and keep the packing material in case you need to ship the printer in the future 2 Any damages exist please contact the local dealer Printer e g iE2P AC Adapter Power Cord USB Cable Label Roll CD Quick Start Guide Note The packing materials are based on the order ...

Page 10: ...iE2P_iE2X User Manual 5 1 2 Appearance and Components Front View Rear View ...

Page 11: ...iE2P_iE2X User Manual 6 Inside View Note The views above are for your reference Ports vary by your choice ...

Page 12: ...iE2P_iE2X User Manual 7 1 3 Dimension Take printer iE2P as example Unit mm ...

Page 13: ...termediate transmissive detection Black Mark Detection 1 reflective detection full move Other Detection Paper out detect cover open detection thermal head over heating detect Media Types Continuous paper gap label black mark label punched hole label Width 20 60mm include the liner Thickness 0 002 60um 0 01 250um Label Roll Diameter 5 127mm Max Software Label Design Software iDPRT Bartender Ultrali...

Page 14: ...de Micro PDF417 Aztec code Interfaces Standard USB Type B USB Type B USB HOST RS232 Ethernet Optional Wi Fi Bluetooth Control Panel Power switch button FEED button LCD Display None 3 5 TFT LCD with Navigation Button RTC Function None Standard Power Supply AC 100V 240V DC 24V 2 5A Environment Operation 5 to 50 humidity 25 to 85 non condensing Storage 40 to 60 humidity 10 to 90 non condensing Physic...

Page 15: ...over the locking tab will hold the top cover to prevent the top from falling and hurting hands 2 Put the paper roll into the axis according to the inner diameter of the paper roll Note When using 1 inch paper roll the font of 1 CORE should be upward when using 1 5 inch paper roll the axis should be turned 180 degrees and the font of 1 5 CORE should be upward ...

Page 16: ...iE2P_iE2X User Manual 11 3 Place the roll into the printer 4 Pass the label through the label guides then adjust guides to adapt to the label width 5 Press the cover lock and close the cover slightly ...

Page 17: ...t Note Please follow the figure above to ensure that the ribbon is loaded in the right direction When the ribbon is installed the smooth face should be toward the print head and the fog face should be toward the platen 2 Loosen the upper sensor bracket and put it back after the ribbon supply part is installed ...

Page 18: ...d push the top cover upward 4 Ring the ribbon up Then embed the right side of the ribbon rewind shaft in the ribbon rewind pin and embed the left side of the ribbon rewind shaft in the ribbon rewind wheel 5 Rotate the ribbon rewind wheel until ribbon is pulled rightly ...

Page 19: ...1 Connect the AC adapter to power receptacle 2 Connect the power cord to AC adapter 3 Connect the other end of power cord to the outlet Caution Use the original power adapter only Avoid the damage caused by charging improperly Please unplug the printer power cord if it is not in use for a long time ...

Page 20: ...erial interface Insert the RJ45 cable into the ethernet interface 3 3 2 Bluetooth Connection PDA with Bluetooth interface laptop and other information terminals can drive the printer Instructions show as follows 1 Power on the printer 2 Primary device searches for outer Bluetooth devices 3 If there are other Bluetooth devices select printer s name 4 Finish pairing If you need more detailed informa...

Page 21: ...If user moves the sensor improperly paper may not be detected therefore the printer could not print paper The following instructions tell users how to use label sensor correctly Please read it carefully 3 4 1 Continuous Paper When printing continuous paper Figure 1 the sensor shall be aimed at the triangle below Figure 2 which is the original position Figure 1 Continuous Paper ...

Page 22: ...iE2P_iE2X User Manual 17 Figure 2 ...

Page 23: ...r Manual 18 3 4 2 Labels When printing labels Figure 3 or double row labels Figure 4 the sensor shall be aimed at the triangle below Figure 5 which is the original position Figure 3 Labels Figure 4 Double row Labels ...

Page 24: ...iE2P_iE2X User Manual 19 Figure 5 ...

Page 25: ...iE2P_iE2X User Manual 20 3 4 3 Punched Hole Label When printing punched hole labels move the sensor until it s aimed at the triangle below Figure 6 Figure 6 ...

Page 26: ...E2X User Manual 21 3 4 4 Blackmark Paper When printing blackmark paper Figure 7 the sensor shall be aimed at the position of black mark Figure 8 Figure 7 Blackmark Paper Figure 8 aimed at blackmark s position ...

Page 27: ...nd allows the user to control basic printer operation 1 Power Button Much more detailed information is provided in 3 7 1 Power On Power Off 2 Feed Button 3 Directional Pad only for printer iE2P 1 When the printer power on the idle display will appear 2 It contains printer s name version number of the firmware time and menu ...

Page 28: ...iE2P_iE2X User Manual 23 Home Menu Display 3 User can operate the printer by display in home menu Sub menu Display 4 User can switch this function by or ...

Page 29: ...er will return to the sub menu display Note The item with red frame When the item is white the relevant values could be changed both by display operation and software instructions When the item turns yellow the relevant values have been protected and can only be changed by display operation User can change the item into another status by clicking the corresponding value ...

Page 30: ... highlighted item represents that user has chosen the item needed In the following instructions the example will be taken to show user how to operate the printer Changing the speed of the printer 1 Press the power button to open the printer s power 2 Enter the home menu 3 Enter the setting menu then choose the Printer Setup item ...

Page 31: ...n about the display menu please refer to the appendix The above illustration is for reference only the display interface is based on real operation Set individual items have password locking function once the password lock function must be entered in the correct password to enter the system settings For the locked setup item the printer automatically excludes the corresponding setup instructions f...

Page 32: ...bon out Orange Slow flash Pause print Orange Quick flash Program downloading and updating Red Cover open paper out Red Slow flash Label format does not match Red Quick flash Paper jam label s separation Note Quick flash 0 2 second every cycle Slow flash 1 second every cycle 3 6 Buzzer 1 Silence not set normal 2 Beep 0 2 seconds button response touch response 3 Beep 1 5 seconds and stop 2 seconds d...

Page 33: ...he light goes out for 2 times the printer will enter the automatic label learning d Press and hold for approx 5s release the feed button after the light goes out for 4 times the printer will be automatically restoring the factory settings and restarts Printer is printing Short press to pause printing Printer pause Press the feed button to continue printing Dumping mode Short press the feed button ...

Page 34: ...ment Calibration method Carry out the calibration manually When printer is ready press the FEED button for 3 seconds until the status indicator Green flashes twice Then release the button and printer will start to do the calibration When printer does the calibration under Continuous Media Mode the calibration is invalid Carry out the calibration by printer utility tool Please refer to detailed inf...

Page 35: ...he indicator flashes green once loosen the button Then the printer starts to print the self test page 2 Printing by Windows Driver Program 1 Install the Windows Driver program 2 Set the Interface as the type you use 3 Use the Windows Driver Program to print out the Self test page 4 Please refer to Chapter 7 Seagull Windows Driver Instructions for more detailed information 3 Printing by BarTender U...

Page 36: ...iE2P_iE2X User Manual 31 Chapter 4 Interface 4 1 USB Interface 1 USB Type A PIN SIGNAL NAME 1 VBUS 2 D 3 D 4 GND 2 USB Type B PIN SIGNAL NAME 1 VBUS 2 D 3 D 4 GND ...

Page 37: ...tional Interfaces Serial Port PIN SIGNAL NAME SIGNAL DIRECTION 1 5VDC OUTPUT 2 RXD OUTPUT 3 TXD INPUT 4 DTR INPUT 5 GND GROUNDING 6 DSR OUTPUT 7 RTS INPUT 8 CTS OUTPUT 9 NO CONTACT Ethernet Port PIN SIGNAL NAME 1 TX 2 TX 3 RX 4 5 6 RX 7 8 ...

Page 38: ...c electricity etc So it is strongly recommended to wear hand gloves during cleaning progress 4 Take care not to allow the print head become scratched and or damaged in any way 5 1 Cleaning Media Sensor Debris or dirt on the paper sensor can cause a miss read or unstable detection of the label gap Clean with a cotton bud dampened with alcohol 5 2 Cleaning Thermal Print Head Thermal Paper stock on t...

Page 39: ... cloth or cotton swab 3 Soak the cloth or cotton swab in alcohol for medical use and use it to remove adhesive foreign substances or other pollution materials 4 After cleaning the parts do not use the printer until the alcohol evaporates completely 1 2 min and the printer has completely dried Note Clean the parts when print s quality or label detection degrades ...

Page 40: ...ation Preparation Download application program in CD e g iDPRTUtility exe 6 2 Usage Note The screen may vary slightly by different operating systems and models Take printer iE2P as example Please refer to printer iE2P when using printer iE2X 1 Install iDPRTUtility exe then open it ...

Page 41: ...iE2P_iE2X User Manual 36 2 Click Settings choose the printer model 1 Set up the interface needed range USB COM ETH ...

Page 42: ...iE2P_iE2X User Manual 37 2 Click Get Printer Information and printer information will show in the above ...

Page 43: ...iE2P_iE2X User Manual 38 3 Click Get Status and printer status will show in the above ...

Page 44: ...iE2P_iE2X User Manual 39 4 Choose Common and click Get In this menu user can get the information of the protocol media sensor speed density and so on ...

Page 45: ...iE2P_iE2X User Manual 40 5 Click RS 232 then set up the baud rate data bits parity and flow control ...

Page 46: ...iE2P_iE2X User Manual 41 6 Click Bluetooth then set up the Bluetooth name and password Click Get to gain the values of Mac address ...

Page 47: ...iE2P_iE2X User Manual 42 7 Click Ethernet then click Get to gain the relevant values ...

Page 48: ...iE2P_iE2X User Manual 43 8 Click WIFI then set up the name password and so on ...

Page 49: ...ng Click Get System Date Time to get the values and click Setup to save them Then click Close and back to the main menu Note Finishing all the settings user can click Set to save the values changed Click Get and user will get the default values ...

Page 50: ...iE2P_iE2X User Manual 45 3 Click Storage to print image 1 Click File name to select the image Note The file name must be in English or number and the filename length must be less than 32 ...

Page 51: ...iE2P_iE2X User Manual 46 2 Click Download 3 Select the downloaded graphic and then click print selected graphic to print the picture ...

Page 52: ...iE2P_iE2X User Manual 47 4 You can set a magnification of the graphic as needed ...

Page 53: ...X User Manual 48 4 Click Fonts Users can download the required fonts from the network 1 Click Select Font to select the vector font you want 2 Click Download Note The font file name must be in English or number ...

Page 54: ...iE2P_iE2X User Manual 49 3 Select the downloaded font file enter the print content in the text box and click Print Text ...

Page 55: ...iE2P_iE2X User Manual 50 5 Click Function Test User can carry the followings such as sensor calibration pattern print testing and so on ...

Page 56: ...iE2P_iE2X User Manual 51 6 Click on Download Fonts Users can select fonts directly from the word library provided by our division ...

Page 57: ...iE2P_iE2X User Manual 52 7 Click System Click language and choose the language of printer utility ...

Page 58: ...roduction The following operating systems are supported Windows Vista Windows 7 Windows 8 and 8 1 and Windows 10 Windows Server 2008 2008 R2 2012 2012 R2 and 2016 32 bit and 64 bit x64 editions 7 2 Installation Preparation Download Seagull Windows Driver application program in CD ...

Page 59: ... the prevention recommend to close the security software before installation All of the following settings if you want to restore to the original state of the printer can only be restored by factory settings 1 Select one interface to connect your printer to computer 2 Turn on the printer and check if it is connected to computer successfully 3 Double click Seagull Windows Driver 4 Read and agree th...

Page 60: ...iE2P_iE2X User Manual 55 5 Choose the installation directory then click Next 6 Click Finish ...

Page 61: ...iE2P_iE2X User Manual 56 7 Choose Install printer drivers then click Next Note If you have connected the printer to computer it will detect and install the driver automatically e g USB port ...

Page 62: ...iE2P_iE2X User Manual 57 8 Choose the printer then click Next 9 Enter a name for this printer then click Next ...

Page 63: ...iE2P_iE2X User Manual 58 10 Click Finish ...

Page 64: ...2 After installation the icon will be found in Start Devices and Printers Note If you have already installed the driver No matter what kind of ports it will generate a USB port automatically when connecting the printer to computer Any problems exist please use our utility tool in CD ...

Page 65: ...iE2P_iE2X User Manual 60 7 4 Usage 7 4 1 Printing Preferences 1 Click Start Devices and Printers Right click icon and choose Printing preferences ...

Page 66: ...iE2P_iE2X User Manual 61 2 According to different needs set up the page ...

Page 67: ...iE2P_iE2X User Manual 62 Click Stock Name and choose the paper type ...

Page 68: ...iE2P_iE2X User Manual 63 Click New Stock and set up a new stock Click Edit Stock and edit the stock ...

Page 69: ...iE2P_iE2X User Manual 64 Choose Orientation or Effects showed in the Preview ...

Page 70: ...iE2P_iE2X User Manual 65 ...

Page 71: ...iE2P_iE2X User Manual 66 Click Preset Name and back to the default settings ...

Page 72: ...iE2P_iE2X User Manual 67 Click Manage and change the settings ...

Page 73: ...iE2P_iE2X User Manual 68 3 Click Graphics and edit the pictures ...

Page 74: ...iE2P_iE2X User Manual 69 4 Click Stock to set the media settings feed mode and feed options ...

Page 75: ...iE2P_iE2X User Manual 70 Set up the print method ...

Page 76: ...iE2P_iE2X User Manual 71 Set up the media type ...

Page 77: ...iE2P_iE2X User Manual 72 Click Feed Mode Mode and choose the method of media handing ...

Page 78: ...iE2P_iE2X User Manual 73 5 Click Options to set the darkness and speed ...

Page 79: ...iE2P_iE2X User Manual 74 7 4 2 Printer Properties 1 Click Start Devices and Printers Right click the icon and choose Printer properties ...

Page 80: ...iE2P_iE2X User Manual 75 2 Click General Print Test Page and printer will print labels with current settings ...

Page 81: ...iE2P_iE2X User Manual 76 3 Click Ports and choose the port needed ...

Page 82: ...iE2P_iE2X User Manual 77 4 Click Advanced to set the available time for printer ...

Page 83: ...iE2P_iE2X User Manual 78 5 Click Tool Action to set all settings into the restore factory setting ...

Page 84: ...on BarTender Ultralite program according to PC operating systems OS The followings are supported Windows 10 8 1 8 7 and Vista Windows Server 2016 Server 2012 and 2012 R2 Server 2008 and 2008 R2 Includes all 32 bit and 64 bit x64 editions 8 2 Installation Preparation Download BarTender Ultralite application program in CD ...

Page 85: ... slightly different Take Windows 7 as example Take printer iE2P as example Please refer to printer iE2P when using printer iE2X To avoid the prevention recommend to close the security software before installation 1 Double click the application program 2 Select language then click OK 3 Click Install ...

Page 86: ...iE2P_iE2X User Manual 81 4 Click Next 5 Read and accept the license agreement then click Next ...

Page 87: ...iE2P_iE2X User Manual 82 6 Select Features and installation location then click Next 7 Click Install ...

Page 88: ...iE2P_iE2X User Manual 83 8 Click Finish 9 Back to desktop and you will see the icon of BarTender Ultralite Double click it and get down to use ...

Page 89: ...2P_iE2X User Manual 84 8 4 Usage 8 4 1 Page Settings 1 Double click the icon then choose the edition Click OK The edition may be changed according to different needs 2 Click Start a new BarTender document ...

Page 90: ...iE2P_iE2X User Manual 85 3 Choose Blank Template then click Next ...

Page 91: ...iE2P_iE2X User Manual 86 4 If the predefined stocks don t meet your need tick Specify Custom Settings Then click Next ...

Page 92: ...iE2P_iE2X User Manual 87 5 Tick Single item per page then click Next If you print multiple labels tick Multiple columns and or rows of items per page ...

Page 93: ...iE2P_iE2X User Manual 88 6 Edit the side edges then click Next ...

Page 94: ...iE2P_iE2X User Manual 89 7 Choose the item shape then click Next ...

Page 95: ...iE2P_iE2X User Manual 90 8 Edit the template size then click Next ...

Page 96: ...iE2P_iE2X User Manual 91 9 Based on your need edit the template background Then click Next ...

Page 97: ...iE2P_iE2X User Manual 92 10 Finish the settings showed in the Review and Preview Then click Finish ...

Page 98: ...iE2P_iE2X User Manual 93 8 4 2 label Edit 1 Click the icon of code 2 Choose the code then click Select ...

Page 99: ...iE2P_iE2X User Manual 94 3 Click the blank showing the code ...

Page 100: ...iE2P_iE2X User Manual 95 4 Double click the code and edit it User can set up the size font border and so on ...

Page 101: ...iE2P_iE2X User Manual 96 5 Click the icon of character then enter the text 6 Click the icon of picture then edit the pictures ...

Page 102: ...iE2P_iE2X User Manual 97 7 Compose the text 8 Finish all the settings Click Print and a new label will be printed ...

Page 103: ...unlocked After Printed 0 None 1 Tear 2 peeler 3 Cutter Default 1 locked unlocked Stop Position Position peel tear and cutter position 0 Automatic default 1 manual 0 30 0 mm Default Tear paper line position based on print line locked unlocked Advance Label type 0 gap label default 1 Black label 2 Continuous paper Default 0 locked unlocked Position 0 Automatic default 1 Transmissive detection 2 Refl...

Page 104: ...P857 7 CP861 8 CP862 9 CP855 10 CP866 11 CP737 12 CP851 13 CP869 14 Win 1252 15 Win 1250 16 Win 1251 17 Win 1253 18 Win 1254 19 Win 1255 20 Win 1257 21 UTF 8 22 UTF 16BE 23 UTF 16LE Default 0 locked unlocked Setting LCD Setup LCD Timeout 0 No 1 10s 9 90s Default 1 LCD Brightness 0 9 Default 4 Security Password 0000 Default 0000 N 0 9 NNNN 0000 none password Standby Display 0 Display Ready 1 Displa...

Page 105: ...its 1 7 bit 2 8 bit Default 1 Parity Check 0 None 1 Odd 2 Even Default 0 Flow Control 0 None 1 XON XOFF 2 Hardware 3 SW HW Default 2 Setting Ethernet Setup Ethernet Switch 0 OFF 1 ON Default Factory settings Address Mode 0 DHCP 1 Static Default 1 IP Address NNN NNN NNN NNN Default 192 168 1 1 N 0 9 NNN 0 255 Default Gateway NNN NNN NNN NNN Default 192 168 1 0 N 0 9 NNN 0 255 Subnet Mask NNN NNN NN...

Page 106: ...itch 0 OFF 1 ON Default 0 Pair Password NNNN Default 0000 N 0 9 Ext Device Keyboard Connect port 0 No 1 USB Host Auto connection 2 Serial port Default 0 Ext Keyboard Language 0 English 1 Español 2 Português 3 Français 4 Deutsch 5 Руская Default 0 Barcode Scanner Connect port 0 No 1 USB Host Automatic connection 2 Serial port Default 0 Ext USB 0 NO 1 YES Default 0 Int Device Buzzer Volume 0 3 Defau...

Page 107: ...tection according to specified sensor mode Dump mode Print the received data and automatically change lines when the width of the label exceeds Press feed button back to standby Cutting test Test the cutter function Errors will be reported Restore factory default Is there a need to restore Factor sets Y N 0 NO 1 YES Files that have been downloaded and stored will also be retained and not cleaned u...

Page 108: ...f user flash files Print a list of user flash files List of user memory files Print a list of user memory files LCD Configuration System XX Version XX Title XX Smart Printing File Management List display copy delete start label format printing on specified memory picture font database firmwa re I Internal Flash U iDPRT External USB Storage Default list Auto Form The selected label format runs auto...

Page 109: ...he correct password to modify the protected parameters USB storage Lock Printer cannot write the data to the USB storage Unlock the USB storage No USB storage found There is no USB storage installed in printer when updating the printer Check if the USB storage is well inserted in printer No Cutter Found Cutter is not installed on printer when execute the cutter test Ethernet Error Ethernet port is...

Page 110: ...sensing signal from the media Paper Out Reload new media roll Ribbon Out Reload new ribbon roll Ribbon Steady Remove the ribbon or configure the printer for thermal transfer media Print Head Open Close the printer cover Firmware Update Fail Re update the firmware TPH Fail Replace a new TPH Command Error Press Feed key to clear this error and make sure the next input commands are supported by the p...

Page 111: ...iE2P_iE2X User Manual 106 Appendix IV Download Path for Utility and Driver 1 Enter the website in browser http www idprt com 2 Select the DOWNLOAD to get the Utility and Driver ...

Page 112: ...iE2P_iE2X User Manual 107 ...

Page 113: ...iE2P_iE2X User Manual 108 ...

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