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idp SMART-21S, User Manual

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49 

-. Check the operating state of the Ribbon Motor 

-. Check the operating state of the ribbon encoder sensor and gears 

-. Check and clean the Color In/Out Sensor 

-. Check the operating state of the color in/out Sensor 

8 

Ribbon Move Err 

The printer can’t wind the ribbon in printing or booting up. 

-. Check the operating state of the Ribbon Motor 

-. Check the operating state of the ribbon encoder sensor and gears 

9 

MAG R/W Error 

Fail to read or write the magnetic stripe. 

-. Check the surface and direction of magnetic card 

-. Check the coercivity of magnetic card and encoding configuration 

-. Check the rollers, encoder and cards, and clean them if they are polluted 

10

 

MAG T1 Error 

Fail to read a track 1 of the magnetic stripe. 

-. Check the surface and direction of magnetic card 

-. Check the coercivity of magnetic card and encoding configuration 

-. Check the rollers, encoder and cards, and clean them if they are polluted 

11

 

MAG T2 Error

 

Fail to read a track 2 of the magnetic stripe. 

-. Check the surface and direction of magnetic card 

-. Check the coercivity of magnetic card and encoding configuration 

-. Check the rollers, encoder and cards, and clean them if they are polluted

 

12 

MAG T3 Error 

Fail to read a track 3 of the magnetic stripe. 

-. Check the surface and direction of magnetic card 

-. Check the coercivity of magnetic card and encoding configuration 

-. Check the rollers, encoder and cards, and clean them if they are polluted 

13 

Printing Error 

Error occurs while printing 

-. Check a card is jammed 

-. Check usage of a genuine ribbon and cards 

-. Check the rollers, encoders and cards, and clean them if they are polluted

 

14

 

Init Error

 

Error occurs while initializing 

-. Check the status of installation of ribbon. 

Summary of Contents for SMART-21S

Page 1: ...1 User Manual SMART Series SMART 21S SMART 21R ...

Page 2: ...r trademarks or registered trademarks are marks of their respective holders SMART 21 Design is a trademark of IDP Return Materials Authorization In order to make a warranty claim you must contact an IDP Reseller You will be responsible for packaging the printer for shipment and the costs of shipping and insurance of the printer from the point of use of the printer to the IDP Reseller The IDP Resel...

Page 3: ...2 Fitting the ribbon 14 2 3 Loading the card 17 2 4 The withdrawal of printed card 18 2 5 Driver installation Windows 7 8 10 19 3 Driver configuration 23 3 1 Printer Properties 23 3 2 Advanced Options 27 3 3 Other settings 30 4 Utilities 33 4 1 Card Printer Config 33 4 2 Card Printer Test 42 4 4 Firmware update 46 47 5 Troubleshooting 48 5 1 Error Message 48 5 2 Cleaning the printer 51 5 3 TPH The...

Page 4: ...4 5 4 Card movement 57 5 5 Printing quality 58 5 6 Magnetic stripe encoding 60 5 7 General operation 60 6 Specification 62 ...

Page 5: ...11 Loading the ribbon 1 15 Figure 12 Loading the ribbon 2 15 Figure 13 Installing the cleaning roller 15 Figure 14 Peeling the protective wrapper 15 Figure 15 Installing the ribbon cartridge 16 Figure 16 Close Top Cover 16 Figure 17 Loading the card 1 17 Figure 18 Loading the card 2 17 Figure 19 Unloading the card 17 Figure 20 SMART 21 Withdrawal a card 18 Figure 21 Install Windows driver 1 19 Fig...

Page 6: ...24 Figure 37 Printing 24 Figure 38 Encoding 25 Figure 39 Magnetic Encoding Advanced Option 26 Figure 40 Printer sharing 30 Figure 41 Ports 30 Figure 42 Advanced 31 Figure 43 Color Management 31 Figure 44 Security 31 Figure 45 Service 32 Figure 46 CardPrinterConfig Log in 33 Figure 47 CardPrinterConfig start 33 Figure 48 CardPrinterConfig Card Printer Basic Setup 34 Figure 49 SMART 21 RW density 36...

Page 7: ...e 62 Printer cleaning Step 2 52 Figure 63 Printer cleaning Step 3 53 Figure 64 Printer cleaning Step 4 53 Figure 65 Printer cleaning Step 5 54 Figure 66 Printer cleaning Step 6 54 Figure 67 Thermal Print Head 55 Figure 68 Print head setup 55 Figure 69 Print head replacement 56 Figure 70 Print head angle 56 Figure 71 Printing quality trouble 1 58 Figure 72 Printing quality trouble 2 58 Figure 73 Pr...

Page 8: ...on It takes a power via the 24V adaptor provided with the printer Using USB and Network port it is communicated with the user s PC The following shows the outside functional features found on the printer Figure 1 SMART 21 front features Figure 2 SMART 21 rear features Power switch 24V power connector USB port Top cover open button Fan Card slot LED buttons ...

Page 9: ...ure 3 is the standard card printer It can be printed in single side with the encoding This manual is prepared based on SMART 21S SMART 21R Figure 4 is the rewritable card printer It can rewrite on rewritable card in single side with encoding Figure 3 SMART 21S Standard Figure 4 SMART 21R Rewritable ...

Page 10: ...ide features Card slot Manually feed the cards and collect the printed cards one by one through the card slot Ribbon cartridge Install the ribbon and the disposable cleaning roller Thermal Print Head This enables the cards to be printed Caution This is very hot after printing Do not contact the surface of the Thermal Print Head with fingers or a sharp metal object to avoid degrading print quality ...

Page 11: ...ase contact printer reseller Take up Supply parts Ribbon is wrapped to the supply parts as the Picture It should be installed as the Figure 6 Disposable cleaning roller It removes dust on the surface of card to improve print quality before the card is printed It should be changed together with the ribbon After installing the disposable cleaning roller to the ribbon cartridge peel off the protectiv...

Page 12: ... 21 is displayed by color of LED It is red when boot up It is changed to System Ready if the printer is fine It is change to Printing when the printer is working In case of sensing an error it is changed to Error status Whenever the top cover is opened the operation is stopped and the status is Top Cover Open Figure 7 Watchman Pop up ...

Page 13: ...13 2 Printer installation 2 1 Connecting a power and a USB cable Connect the power and USB cable as the below picture Figure 8 SMART 21 Connection of power and USB cable ...

Page 14: ...ler In this section we invite you to know the proper method of installing the ribbon and the cleaning roller into the printer 1 Turn off the printer 2 Open the printer top cover by pressing the top cover open button Figure 9 Top Cover open 3 Take out the ribbon cartridge Figure 10 Take out the ribbon cartridge ...

Page 15: ...l the disposable cleaning roller to the ribbon cartridge The ribbon tag side of the supply core should be mounted in the direction of the ribbon tag marking on the cartridge Figure 13 Installing the cleaning roller 7 Peel the protective wrapper from the cleaning roller After removing the protective wrapper the cleaning roller should be kept clean from fingerprints dust and foreign substances to av...

Page 16: ...rinter after installing the ribbon with a cleaning roller to the cartridge Figure 15 Installing the ribbon cartridge 9 Close the top cover If it is not closed properly check the installation state of the ribbon cartridge Figure 16 Close Top Cover ...

Page 17: ...r if click the Print button on the PC before inserting the printer s LED Button blinks and waits until card to be supplied Caution Don t touch the surface of the card by finger because it affects the printing quality Figure 17 Loading the card 1 Figure 18 Loading the card 2 2 To cancel and get back the fed card before printing Pull out the card as shown figure Figure 19 Unloading the card ...

Page 18: ...18 2 4 The withdrawal of printed card Printed cards are passed out to the card slot of SMART 21 printer Figure 20 SMART 21 Withdrawal a card ...

Page 19: ... Please insert the installation CD Figure 21 Install Windows driver 1 2 Please choose language and click Driver Install Figure 22 Install Windows driver 2 3 When User Account Control window is opened click Yes Figure 23 Install Windows driver 3 ...

Page 20: ...e several minutes to remove older driver You can select the languages by selecting the combo box as shown on the left picture Figure 24 Install Windows driver 4 5 STEP 2 When you click Next the driver installation will be ready Figure 25 Install Windows driver 5 6 STEP 3 USB Please click Next if printer is connected to USB only Figure 26 Install Windows driver 6 ...

Page 21: ...n the printer Figure 27 Install Windows driver 7 8 When driver installation is completed please click Close Figure 28 Install Windows driver 8 9 Insert a card into the card slot The card will be automatically moved into the standby position and ready to print Figure 29 Install Windows driver 9 ...

Page 22: ...21 Card Printer icon Click Printer properties Figure 31 Install Windows driver 11 12 Please select general tab and click Print test page in IDP SMART 21 Card Printer Properties window Figure 32 Install Windows driver 12 13 Please check test card if it is printed properly and click Close if a card is printed properly If card is not printed or error comes out please refer to Trouble Shooting Figure ...

Page 23: ...vices and Printers and right click IDP SMART 21 Card Printer Click Printer Properties 1 Printing Preferences Please click Preferences shown on the bottom of the left picture Figure 34 Printer properties 2 Layout You can select either horizontal or vertical printing direction To apply your selection click OK Figure 35 Layout ...

Page 24: ...indicate the area to print by using a predefined mask or user defined mask white card smartcard Magnetic stripe card etc on front or back side Printing Ribbon It shows the type of installed ribbon You don t need to select this option as SMART 21 recognizes ribbon automatically with RF Tag Speed This function is not used in this model Mode Set printing mode Standard Default print mode Prints all ar...

Page 25: ...with K and KO ribbon only Please select Diffusion Dither for high quality Ribbon Save THIS FEATURE IS NOT SUPPORTED IN SMART 21 6 Encoding This tap will be shown only when Magnetic encoder is installed Do Encoding You can select encoding or not Coercivity You can select the coercivity to encode Loco 300 600 Oe HiCo 2760 Oe SpCo 4000 Oe Auto Defined automatically Repeat Count You can select the ret...

Page 26: ...er encoding No Yes Track Advanced Options Format Encoding format IATA ABA MINS JISII Bits Mode Track 1 default IATA Track 2 default ABA Track 3 default MINS JIS II Track default JIS II Density MS encoding density 210 75 Text Encoding Sentinels Start End Marker for text magnetic encoding Start Start Marker End End Marker Figure 39 Magnetic Encoding Advanced Option ...

Page 27: ...lay 100 100 Correct gamma for overlay panel Position Processing Set criteria for resin black processing Color 32 32 to set the position of color panels Mono 32 32 to set the position of resin or mono panel Overlay 32 32 to set the position of overlay panel Resin Black K Processing Set criteria for resin black processing Text 0 100 to set density criteria for extracting black objects Dot 0 100 to s...

Page 28: ...tactless Encoding Position On Off to set whether to wait at the Internal RF encoder or not Card Side Front Back to set the direction of card when waiting Wait Position 100 100 to set the position of card to wait from the criteria position Unit is 0 1mm Wait Time 0 1000 to set time to wait Unit is second Wait at External Module Contactless Encoding Position On Off to set whether to wait at the Exte...

Page 29: ...29 Wait Position 100 100 to set the position of card to wait from the criteria position Unit is 0 1mm Wait Time 0 1000 to set time to wait Unit is second ...

Page 30: ...e this printer Figure 40 Printer sharing 2 Ports Port tab shows which port is connected with SMART 21 SMART 21 has connection with USB Virtual printer port as left picture because SMART 21 uses USB connected to PC Caution This port is selected automatically It is recommended to maintain default Figure 41 Ports ...

Page 31: ...Advanced 4 Color Management In Color management tab you can select color management profile fit to the printer SMART 21 uses color profile to express optimal color The driver selects color profile automatically to fit each ribbon It is recommended to maintain default Figure 43 Color Management 5 Security You can set the permission to use a printer Depend on the permission the certain group or user...

Page 32: ...eck printer s setup value To clean printer please insert a cleaning card in a hopper and click Clean Printer For further details please refer to 5 2 Cleaning Printer Please click Config Printer to change the printer settings For further details please refer to 4 Utilities Click the Upgrade Firmware to popped up the firmware upgrade window For further details please refer to 4 4 Firmware update Fig...

Page 33: ...nterConfig Password input window is displayed when you run this program If you input the correct password the recorded setup value will be shown and you can change values The password is saved to SMART 21 printer So if you use another PC with same printer previous password is required to run this program Default password is none Please press OK if you have not set password Figure 46 CardPrinterCon...

Page 34: ...d port If you connect the Network printer please check the Allow Network Printer and select in the pull down menu To set administrator password and user password Change Root PW To set administrator root password This password is used to verify user authority for CardPrinterConfig and User Authentication Also it is required for User password management Please set password for security use Change Us...

Page 35: ...nd blank space in the bottom is 0 4mm 0 5mm It is recommended to set bigger value for Y scale than default Y Scale Please set to show circles in the bottom To set density SMART 21 enables to set different density for each color resin black and overlay So please set each density for high quality Please optimize the quality by adjusting each value To optimize you repeatedly adjust the density and pr...

Page 36: ...r red marks are appeared If it is too weak the print quality will be dull Figure 50 Color density Black Density To set resin black density In the picture barcode is printed to express density When density is too strong barcode is printed too thick When density is too weak barcode is too thin Please adjust resin black density to express clear barcode Please refer to the following pictures ...

Page 37: ... is not printed edge areas You can check it with printed card under the light Figure 52 Overlay density To print calibration card To show advanced Setup It is recommended not to set advanced setup To load or save values Get Config to get values from current printer Set Config to set values to current printer Load from File to load values from file Save to File to save values to file Close to close...

Page 38: ...ddress is It is useful to connect and use several printers Default is SMART Set PC Serial One of security function You can use a printer with specific PC It is activated when you click Set PC Serial after PC Auth of is checked and rebooted At that time the specific information of used PC is saved to SMART 21 printer Change Head When you replace thermal print head you must change head information f...

Page 39: ...he ribbon motor s min torque value while printing when the balance is min RMM Set the ribbon motor s max torque value while moving when the balance is max RMM Set the ribbon motor s min torque value while moving when the balance is min Ribbon Position Set the ribbon arrangement position Ribbon Search Mode Set the ribbon Search method Print Wait Time Set the time from lifting down the print head to...

Page 40: ...in sensor detects a card It is used for the KIOSK model Dump Mode It records log data to inspect the operation of printer User Mag Current The default current value when the user selects to use the defined value when magnetic encoding Mag Write Mode You can order the way how to encode magnetic stripe L A H I encodes 3 tracks at once for LoCo card and encodes at twice by dividing 1 3 and 2 track fo...

Page 41: ...et to the Open Color Sensor Calibration value Open Color Sensor Calibration Measure the value of the color sensor Cancel Only This function is not used in this model Display CardEmpty This function is not used in this model Color Registration To align the Y M and C panels for the best print results Front Device This function is not used in this model ...

Page 42: ...ration will be controlled by CARD PRINTER SDK You can test all feature of printer by Card printer Test Card Printer Test program is developed by using SMART Printer SDK 1 CardPrinterTest When CardPrinterTest is run all function can be tested individually Figure 54 CardPrinterTest Select Printer select printer to test In the picture IDP SMART 21 Card Printer is the Printer name SMART is the Printer...

Page 43: ...o operate SMART 21 printer in SBS Step By Step mode which you can control the printer using commands In SBS mode after printing data transmission printing a card will be run only by clicking DoPrint It is the main difference between NORMAL mode and SBS mode When you click Start SMART 21 is operated in SBS mode and existing spooled data will be eliminated To exit SBS mode click Stop Card Card is to...

Page 44: ...as the number of set When you check Include Card In Out each time the printer bring a card from card slot and perform an encoding test and eject the card So cards should be entered manually as many times as the number of set But if not encoding test will be done only by one card At that time if there is no card in the printer the printer bring a card from card slot and repeat the encoding test on ...

Page 45: ...y transmitted to PC Write is to write the data to the magnetic stripe It is composed of Write All Buffer and Do Write and runs Write All Buffer and Do Write sequentially Write All Buffer is to transmit the data to the buffer Do Write is to write the data stored in the buffer to the magnetic stripe of card You can choose the magnetic foil type LoCo or HiCo and the track of magnetic stripe Random Fi...

Page 46: ...you run the CardPrinterFirmware you can see the pop up window 1 CardPrinterFirmware Menu Device Select the local printer that you want to upgrade Card Printer Flipper Laminator Select the device you want upgrade Device Version Displays the current firmware version of selected printer Binary File Click Browse button and select new firmware file to update Manual Update It is used when you want to up...

Page 47: ...firmware Figure 57 Select Firmware 3 Firmware Update Click Update button to upgrade automatically then the printer is upgraded after rebooting In case there are some problems in the automatic upgrade you click Manual Update and can see the pop up widow as below picture It shows procedure of manual upgrade You can upgrade manually according to this procedure Caution Please do not close upgrade dial...

Page 48: ...d feeding rollers and sensors 3 CardMove Ext Err Fail to move a card between printer and other module flipper laminator Check the rollers and cards and clean them if they are polluted Check the operating state of the card feeding rollers and sensors 4 Card Out Error Fail to discharge a card after printing encoding or laminating Remove a card if the ribbon is attached Check the rollers and cards an...

Page 49: ...ection of magnetic card Check the coercivity of magnetic card and encoding configuration Check the rollers encoder and cards and clean them if they are polluted 11 MAG T2 Error Fail to read a track 2 of the magnetic stripe Check the surface and direction of magnetic card Check the coercivity of magnetic card and encoding configuration Check the rollers encoder and cards and clean them if they are ...

Page 50: ...wer the temperature when the temperature of circumstance is too high Take a stop for 10 minutes and print again Contact the place of purchase if this message is shown regularly 22 Invalid Data Error occurs when the abnormal printing data is transmitted Replace the USB cable USB Change the USB port in the PC Reinstall the printer driver 23 Wrong Password The password is not correct Input the correc...

Page 51: ...ou can clean the printer easily For purchase the exclusive long cleaning card ask to SMART 21 printer provider Figure 59 Exclusive long cleaning card for SMART 21 printer If the exclusive long cleaning card is ready click the Clean Printer in the service tab of SMART 21 printer driver After click Clean Printer program to clean the printer is run Figure 60 Printer cleaning start ...

Page 52: ...ART 21 printer to PC and turn it on and prepare the exclusive long cleaning card Figure 61 Printer cleaning Step 1 Step 2 Open the hopper and top cover and remove the card and ribbon cartridge Figure 62 Printer cleaning Step 2 ...

Page 53: ...will be move automatically It is normal that the exclusive long cleaning card is inserted to the ends and rollers are moving to clean Figure 63 Printer cleaning Step 3 Step 4 Close the top cover to clean the Thermal Print Head and the printing roller When the top cover is closed cleaning card will be moving back and forth to clean Figure 64 Printer cleaning Step 4 ...

Page 54: ...leaning is completed the exclusive long cleaning card will be ejected automatically as the picture Figure 65 Printer cleaning Step 5 Step 6 Remove the exclusive long cleaning card and install ribbon cartridge into the printer Figure 66 Printer cleaning Step 6 ...

Page 55: ...nt Head 2 Set up the new Print Head s configuration using CardPrinterConfig program Step1 Run CardPrinterConfig in Utilities of the Utilities package and click expansion button Step2 Click Change Head in the extended setup Step3 Input the Print Head s Serial No Resistance and Type choose KEE or KPE on the Print Head s label and click OK Step4 Click Set Config to set the new Print Head s configurat...

Page 56: ...ked Figure 69 Print head replacement 5 Setup the print position and the color density After installing the new Print Head you must reset the print position and the color density using CardPrinterConfig utility Refer to 4 1 2 Default setting 6 Calibration of Print Head Angle To get the best print quality the Print Head should be located vertically with card surface If print quality has the problem ...

Page 57: ...ing front LED buttons If this problem occurred frequently check the below things Non standard cards or bad cards Change the cards You can use only ISO CR 80 card 54mm x 86mm The transfer roller or the printing roller is contaminated with the dust and dirt Remove the dust and dirt with the cleaning kit as section 5 2 Wrong printing position setting Please contact the local supplier When operating t...

Page 58: ...t and dirt After checking the card change it to another card The cleaning roller is contaminated with the dust and dirt Check the cleaning roller If there is much dust change the cleaning roller to the new one Much dust in the printer Clean the inside of the printer with the cleaning kit 5 5 2 Not printed horizontal line The ribbon cartridge is installed improperly Check the ribbon cartridge insta...

Page 59: ...rface Change the card The transfer roller or printing roller is contaminated with the dust and dirt Clean the rollers with the cleaning kit as section 5 2 Worn out printer Please contact the local supplier 5 5 5 Unplanned color print Non standard cards or bad cards Change the cards You can use only ISO CR 80 card 54mm x 86mm Uneven or bad card surface Change the card The transfer roller or printin...

Page 60: ...he card 5 7 General operation 5 7 1 Ribbon snapped during printing Open the top cover and take out the cartridge After putting the snapped pieces on together install the cartridge again Check the followings if this kind of problem occur frequently Non standard cards or bad cards Change the cards You can use only ISO CR 80 card 54mm x 86mm Too high or low setting of the color density Please contact...

Page 61: ...ent of the adaptor The printer driver is Offline Change the printer driver to Online The printer s USB cable is disconnected or the connection is bad Check the cable s connection between PC and the printer If not good make the USB cable connection again Bad USB cable Change the USB cable The printing is operated with another printer driver Select the correct SMART 21 printer driver again Wrong USB...

Page 62: ... Max 12 sec card 300 cards hour YMCKO Max 24 sec card 150 cards hour _ System Memory 64MB RAM Control Panel 1 LED Button Supported Platforms MS Windows 7 8 10 Mac OS Linux Communication USB Power Supply Free Voltage AC 100 220V 50 60Hz Power Consumption 48 Temp Humidity 15 35 35 70 Dimensions Millimeter WxLxH 168 x 259 x 179 168 x 259 x 179 Inch WxLxH 6 6 x 10 2 x 7 0 6 6 x 10 2 x 7 0 Weight Kg Lb...

Page 63: ...information on the RFID Tag of the ribbons To support user s various requirements for printing cards appropriately many kinds of ribbons should be provided and SMART printer should distinguish the type of installed ribbon To distinguish the installed ribbon type correctly SMART printer reads the encoded information on the RFID Tag of the ribbons According to the installed ribbon type and the ribbo...

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