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Installation, Support, and Maintenance Guide

iQ LTE Satellite Router

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Summary of Contents for iQ LTE Series

Page 1: ...Installation Support and Maintenance Guide iQ LTE Satellite Router Router Products Evolution November 20 2019 iQ LTE Satellite Router Installation Support and Maintenance Guide...

Page 2: ...communications providing technology and solutions that enable our partners worldwide to optimize their networks differentiate their services and profitably expand their businesses For more than 20 yea...

Page 3: ...llite Router Revision History The following table shows all revisions for this document To determine if this is the latest revision check the TAC Web Portal at http support idirect net Revision Date U...

Page 4: ...iv Installation Support and Maintenance Guide iQ LTE Satellite Router Revision History...

Page 5: ...LTE Series Common Features 1 1 2 iQ LTE Series Models 2 1 3 Power Supply Options 3 2 Specifications 5 2 1 Mechanical and Environmental Specifications 5 2 2 Power Specifications 6 2 3 iQ LTE Series Co...

Page 6: ...ite Router 25 4 7 Configuring the iQ LTE Satellite Router 25 4 8 Connecting a Cradlepoint LTE Device to the Network 25 4 8 1 Connecting a Cradlepoint LTE Device to a Local Network 25 4 9 Loading iDire...

Page 7: ...Port Pinouts 43 C 2 2 Straight Through and Crossover RJ 45 Cables 44 C 3 Console Port Connection 45 Appendix D DC Power Supply Installation 47 Appendix E iQ LTE Satellite Router Reset 51 E 1 Level 0...

Page 8: ...mended Installation Tools 37 Figure C 1 Coax Cable Cutting Technique 40 Figure C 2 Cutting Technique for Removing Foil in the Braid 41 Figure C 3 Procedure to Cut the Quad Shield Cable 41 Figure C 4 A...

Page 9: ...escriptions 12 Table 3 2 iQ LTE Satellite Router Front Panel LED Descriptions 12 Table 3 3 iQ LTE Satellite Router Rear Panel Descriptions 15 Table 5 1 Troubleshooting Events and Actions to Take 31 Ta...

Page 10: ...x Installation Support and Maintenance Guide iQ LTE Satellite Router Tables...

Page 11: ...Operator responsible for maintaining the iDirect Network Only qualified service personnel should install the iQ LTE Satellite Router Familiarity with cabling and wiring practices is beneficial Manual...

Page 12: ...ce Guide iQ LTE Satellite Router About Chapter 5 Maintenance on page 29 describes maintenance procedures for the iQ LTE Satellite Router NOTE A basic list of acronyms and abbreviations can be found in...

Page 13: ...vices at http www idirect net Training and Services aspx or call 1 800 648 8240 for class registration and information Getting Help The iDirect Technical Assistance Center TAC and the iDirect Governme...

Page 14: ...000 E mail sales idirect net Warranty RoHS WEEE Declaration of Conformity Complete iDirect hardware product statements for the iQ LTE Satellite Router are available at these Web sites http www idirect...

Page 15: ...ations This chapter contains the following sections Section 1 1 iQ LTE Series Common Features on page 1 Section 1 3 Power Supply Options on page 3 This manual explains how to safely install and mainta...

Page 16: ...wide LTE Radio Dual SIM WIFI On Board External GPS Input iQ LTE Pro The iQ LTE Pro Satellite Router is the highest tier LTE throughput model in the iQ LTE series that provides a top tier solution for...

Page 17: ...a Field Replaceable Unit FRU and can be swapped with the same PSU version AC with AC and DC with DC in the field Table 1 1 Power Supply Configurations Power Supply Option Description 100 240V AC 24V...

Page 18: ...4 Installation Support and Maintenance Guide iQ LTE Satellite Router Power Supply Options...

Page 19: ...ble to accommodate the iQ LTE Satellite Router mechanical and environmental specifications listed in Table 2 1 Table 2 1 Mechanical and Environmental Specifications Category Description Dimensions W 4...

Page 20: ...ssis Table 2 2 Power Specifications Category Description Input Voltage Range Option 1 100 240 VAC Auto Ranging Option 2 36 76 VDC Frequency Options 1 50 60 Hz Auto Ranging Remote Power Consumption 150...

Page 21: ...0 Hz 55 KHz RF Power Transmit Receive Maximum Receive Minimum Pmax of 0 dBm to Pmin of 35 dBm Max composite wide band receive level a 5 dBm for symbol rates 45 Msps b 10 dB above wanted signal power l...

Page 22: ...election for North American FirstNet Ready includes support for Band 14 WAN Dual modem capable Failover Failback Load Balancing WAN LAN Affinity and Traffic Steering Two LAN WAN switchable 10 100 1000...

Page 23: ...r iQ LTE with IBR900 600M and iQ LTE PRO with IBR900 1200M NOTE Complete features and specifications including specific carrier bands are available online at Cradlepoint com Cradlepoint holds the sole...

Page 24: ...10 Installation Support and Maintenance Guide iQ LTE Satellite Router iQ LTE Series Common VSAT Specifications...

Page 25: ...TE Satellite Router Front Panel LED Status Descriptions on page 12 Section 3 3 iQ LTE Satellite Router Rear Panel Descriptions on page 15 3 1 iQ LTE Satellite Router Front LEDs The iQ LTE Satellite Ro...

Page 26: ...the satellite module transmitter 6 NET SAT Indicates the state of the satellite network connection 7 POWER LTE Indicates power supply status and any power related problems for the LTE module 8 STATUS...

Page 27: ...e Network Status Indicates the state of the satellite network connection 1 second flashing Green Network acquisition in progress Solid Green Network acquired POWER LTE Indicates LTE module power statu...

Page 28: ...gth level 1 2 3 Flashing rate of 1 2 or 3 times per second and pause for a minimum of 0 8 seconds Off No signal detected LAN LTE WAN Cellular Network Status Indicates the state of the WAN Cellular net...

Page 29: ...criptions Callout Label Interface Definition and Connector Type 15 Grounding stud 6 32tpi 16 no label Power Supply Module LED OFF No valid output Green Valid DC output 17 no label Fan 18 no label Powe...

Page 30: ...MHz or 50 MHz Reference 75 F Type 24 V 4 0 A Max 27 Sat Rx In L Band Receive signal from Low Noise Block Down Converter LNB 75 F Type 13 18 21 VDC 500mA Max 28 Sat Eth Default port for Sat module man...

Page 31: ...4 1 Installation Steps at a Glance The following steps must be followed for successful installation of the iQ LTE Satellite Router Each step refers to other sections or appendices as appropriate with...

Page 32: ...s such as radiators heat registers stoves or other products including amplifiers that produce heat Attachments Do not use attachments unless recommended by the manufacturer Grounding Never defeat the...

Page 33: ...nstall the firmware and configure the satellite router as specified in Section 4 7 Configuring the iQ LTE Satellite Router on page 25 13 If the router needs repacking or maintenance see Chapter 5 Main...

Page 34: ...ly are One antenna IFL Inter Facility Link or coaxial cable appropriate for the installation One appropriate feed assembly for the antenna OMT One BUC Block Up Converter One LNB Low Noise Block Conver...

Page 35: ...Router Mounting the iQ LTE Satellite Router 3 Mount the iQ LTE Satellite Router in the rack 4 Follow installation procedures for power supply options Option 1 Section 4 5 1 on page 22 for AC power su...

Page 36: ...7 Prepare PC for iQ LTE Satellite Router connection as specified in Section 4 6 Preparing the PC for Connection to the iQ LTE Satellite Router on page 25 8 Login PC to the user interface See Preparing...

Page 37: ...or front and rear panel lights during startup See Section 3 1 iQ LTE Satellite Router Front LEDs on page 11 7 Prepare PC for iQ LTE Satellite Router connection as specified in Section 4 6 Preparing th...

Page 38: ...screws 8 Place the SIM access panel and the L bracket that holds it and screw back the bottom cover CAUTION The screws used to secure the SIM cards module cover panel are very small and easily misplac...

Page 39: ...ll be given accounts that will enable them to configure and manage devices on NetCloud Manager Once you have access to NetCloud Manager you can start configuring your devices based on your use case Wh...

Page 40: ...nd log in using the NCM credentials assigned to your account 3 Navigate to Devices from the left tab and then Routers from the top tab to configure the router Alternatively to manage the router in a g...

Page 41: ...nt updates to the SDK maybe be deployed in the same manner described below Perform the following 1 Prior to the script installation verify that the device is not in Development Mode 2 In NetCloud mana...

Page 42: ...28 Installation Support and Maintenance Guide iQ LTE Satellite Router Loading iDirect SDK File to Cradlepoint Device...

Page 43: ...uter internal assembly Opening and removing covers exposes dangerous voltages and or other hazards There are no user serviceable parts inside Opening the units will void the warranty Refer all servici...

Page 44: ...the specified limits 90 Day Regular Maintenance 5 2 2 90 day maintenance Typically the only maintenance needed to be performed on the unit is to maintain the temperature of the iQ LTE Satellite Route...

Page 45: ...files are in the correct location under sysopt config sat_router NOTE Option files varies in each revision of the software 6 Check the status LEDs Compare LEDs to Table 3 1 on page 12 SAT router canno...

Page 46: ...er from the reseller or iDirect prior to shipping Direct customers of iDirect may contact the iDirect TAC directly to obtain an RMA number and shipping instructions Follow the shipping instructions co...

Page 47: ...ulation ACS Antenna Control System AES Advanced Encryption Standard APSK Amplitude and Phase shift keying AZ Azimuth B BB BaseBand BIM Below Decks Interface Module BIST Built In Self Test BITE Built I...

Page 48: ...ammable Gate Array FS Functional Specification G G T Gain over Temperature GHz GigaHertz GPIO General Purpose Input Output GPS Global Positioning System H HCP High Capacity Payload I IBIT Initiated Bu...

Page 49: ...inary Design Review PLL Phased Locked Loop PSK Phase Shift Keying PSU Power Supply Unit Q QEF Quasi Error Free QoS Quality of Service QPSK Quadrature Phase Shift Keying R RF Radio Frequency RGMII Redu...

Page 50: ...erminal Part Number TSN Terminal Serial Number TTC Terminal Transmit Control Tx or TX Transmit U UDP Universal Data Protocol UL Underwriters Laboratories V VAC Volts Alternating Current VDC Volts Dire...

Page 51: ...required to install related equipment and cables Test equipment may be required to check signal power levels and communication links Figure B 1 Recommended Installation Tools Table B 1 Recommended In...

Page 52: ...38 Installation Support and Maintenance Guide iQ LTE Satellite Router...

Page 53: ...qual to 400 feet 121 9 meters Before connecting the cables connectors on each end must be installed The center conductor must be straight and extend 1 8 inch 3 2 mm beyond the end of the F connector a...

Page 54: ...Length A in Table C 1 For RG 6 use a two step Coax Stripper such as the LC CST 1257 from Paladin Tools NOTE Excessive DC Resistance will result in excessive voltage drop across the IFL cable Hence the...

Page 55: ...any foil in the braid as shown in Figure C 2 Figure C 2 Cutting Technique for Removing Foil in the Braid 4 Fold the braid back over the jacket and trim the braid to the length as defined under Length...

Page 56: ...or the connector mandrel 8 Install the RG 6 connector compression sleeve or mandrel top left A in Figure C 4 over foil and underneath the braid A good weatherproof outdoor connector mandrel should hav...

Page 57: ...e Ethernet port on the PC running the user interface Either crossover or straight through cables may be used with the X7 Router It is not necessary for the PC to auto sense Details of the X7 Router LA...

Page 58: ...traight Through and Crossover RJ 45 Cables To confirm the RJ 45 cable type hold the cable ends as depicted in Figure C 7 The sequence of the colored wires should be as follows Straight through The col...

Page 59: ...nal emulation software PC serial port settings should be asynchronous mode 115200 baud eight 8 data bits no N parity bit and one 1 stop bit 115200 8 N 1 The signal and pinouts for the asynchronous ser...

Page 60: ...46 Installation Support and Maintenance Guide iQ LTE Satellite Router Console Port Connection Figure C 8 RJ 45 to DB 9 Female DTE Adapter...

Page 61: ...are in Figure D 1 on page 48 with corresponding detailed steps in Table D 2 on page 48 Table D 1 X7 Router DC Power Module Connector Parts Name Description Diagram or Reference DC Terminal block Rear...

Page 62: ...Step Instructions Diagram 1 Strip approximately 1 4 inch of insulation from the ends of three appropriately sized 14 18 AWG DC input wires 2 Loosen the three screws on the terminal block plug Insert D...

Page 63: ...ip Be sure the two end screw holes fit securely into the two small protruding screw holders 5 1 Clip the other half of the strain relief clip around the cable entry housing and tighten the cable tie 2...

Page 64: ...50 Installation Support and Maintenance Guide iQ LTE Satellite Router...

Page 65: ...nd configuration Recovery initiate a Level 0 reset E 2 Level 1 Reset Level 1 reset provides a means of returning the router to factory default settings Level 1 reset features Initiated by Pressing the...

Page 66: ...Satellite Router Level 1 Reset Router boots with factory default image default options file software and passwords access to Terminal WUI is available at the Management port ETH 2 at 192 168 0 1 Reco...

Page 67: ...See https customer cradlepoint com s article NCOS How to update the firmware of a Cradlepoint router Networks VLANs See https customer cradlepoint com s article NCOS VLAN Trunking Configuration Firewa...

Page 68: ...54 Installation Support and Maintenance Guide iQ LTE Satellite Router...

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