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MorphoWave Compact - 2018_2000035853-v81

9.1 > Troubleshooting

The terminal IP address is unknown or it is not possible to connect to the terminal

Use terminal interface to configure a valid set of network parameters in your terminal.

The sensor is switched off

Check that the database contains at least one record.

Check that the identification mode is enabled.

The terminal returns erratic responses to Ping commands

Check the subnet mask.

Ask the network administrator for the correct value.

Check that each device connected to the network has a different IP address.

9.2 > Technical Support and Hotline

USA & Canada:

Mail:

[email protected]

Tel: +1 888 940 7477

LATAM (Latin America):

Mail:

[email protected]

Tel: +1 714 575 2973

EMEA (Europe, Middle-East & Africa):

Mail:

[email protected]

Tel: +33 1 30 20 30 40

APAC (Asia & Pacific):

Mail:

[email protected]

Tel: +91 8929 159 665

India:

Mail:

[email protected]

Tel: +91 1800 120 203 020

Web site

For the latest firmware, software, document releases, and news, please check our website:

biometricdevices.idemia.com

To get your login and password please contact your sales representative.

Summary of Contents for MorphoWave SP

Page 3: ...emia is prohibited The trademarks identified herein are the trademarks of registered trademarks of Idemia or other third party This legend is applicable to all pages of this document Information in this document is subject to change without notice and do not represent a commitment on the part of Idemia This manual referes to names and products that are trademarks of their respective owners ...

Page 4: ...4 MorphoWave Compact 2018_2000035853 v81 Revision history Version Date Reference Description 01 November 2021 2021_2000060521 Document creation ...

Page 5: ...ral description 19 2 1 Box opening 20 2 2 Components of the initial package 21 2 3 Terminal s front view description 22 2 4 Terminal s rear view description 23 2 5 MorphoWave SP Technical Characteristics 24 3 Installation procedure 27 3 1 Before proceeding to the installation 28 3 2 Installation 29 3 3 Step by step procedure 30 3 3 1 Drill the mounting holes 31 3 3 2 Make the connections 32 3 3 3 ...

Page 6: ...n mode 58 5 1 3 Authentication verification mode 58 5 1 4 Multi factor mode 59 5 1 5 Proxy mode 59 5 1 6 External database mode also called polling mode 60 5 1 7 Anti tamper anti pulling switches 60 6 Recommendations 61 7 Annex 1 finger placement recommendations 65 7 1 Main principles 66 7 2 Capture recommendations 67 7 2 1 Proper Use 67 7 2 2 Improper Use 68 8 Annex 2 Bibliography 69 8 1 How to g...

Page 7: ...7 MorphoWave Compact 2018_2000035853 v81 1 Introduction ...

Page 8: ...isition is frictionless Users swipe their hand across the sensor no need to stop position fingers At the end of the swipe the acquisition is complete MorphoWave SP integrates Idemia image processing and feature matching algorithms This technology is based on lessons learned during 25 years of experience in the field of biometric identification and the creation of literally millions of individual f...

Page 9: ...keting Name Biometrics Fake Finger Detection Contactless smartcard reader HID Mobile Access Water Resistant IP65 Regulatory Model Number iCLASS Seos MIFARE DESFire Prox MorphoWave SP MD MPH AC007A MorphoWave SP MDPI MPH AC007B MorphoWave SP MDPI M MPH AC007C The Regulatory Model Number is the main product identifier in the regulatory documentation and test reports associated to the product ...

Page 10: ...UL 294 performance levels Model Number Access Control Line Security Destructive Attack Level Endurance Stand by Power Conditions MPH AC007A MPH AC007B MPH AC007C Level 1 Level 1 Level 4 Level 1 NA This system must be installed in accordance with the National Electrical Code NFPA 70 and the local authority having jurisdiction This product is intended to be installed with a power supply complying wi...

Page 11: ...e taken into account The following table shows the maximum distance between power supply and one 1 unique device depending on cable gauge and power supply rating Gauge AWG Section mm 2 Maximum distance meters vs power source rating 12V 10 12V 5 24V 10 16 1 31 9 m 20 m 300 m 18 0 82 6 m 12 m 200 m 20 0 52 3 m 8 m 120 m 22 0 32 2 m 5 m 75 m Figure 1 Power supply voltage dropout considerations Drop v...

Page 12: ...al application only buildings airport This is an EMC Class A product according to EMC directive 2004 108 EC This product may cause interference if used in residential areas Such use must be avoided unless the user takes special measures to reduce magnetic emissions to prevent interference to the reception of radio and television broadcast The full Declaration of Conformity is available on demand t...

Page 13: ...gainst harmful interference in a residential installation This equipment generates uses and can radiate radio frequency energy and if not installed and used in accordance with the instructions may cause harmful interference to radio communications However there is no guarantee that interference will not occur in a particular installation If this equipment does cause harmful interference to radio o...

Page 14: ... a module compliant with limits set by Industry Canada o IC 2236B SE3210 MPH AC007C product model includes 2 modules compliant with limits set by Industry Canada o IC 2236B SE3210 and IC 2236B XTENDER This device complies with Industry Canada s RNCs for unlicensed radio devices Exploitation is permitted under the following two conditions 1 The device must not cause interference 2 The user of the d...

Page 15: ...c component fails in a safe and controlled manner However these conditions may also indicate a potential safety issue Do not assume it is a safe failure Turn off the product disconnect it from its power source and contact technical support for assistance Disposal of waste equipment by users This symbol means do not dispose of your product with your other household waste Instead you should protect ...

Page 16: ...ed terminals Unpack all items Unpack all items and check against the packing list Install network hardware components Install the cabling and components needed to run the system Install software Install the software needed to set up the terminals Pre configure device Connect the terminals to the Ethernet supply power to the terminals and pre configure the terminals Mount devices Mount the terminal...

Page 17: ...e individual who is swiping his hand across the terminal sensor by comparing his biometric data with the references previously stored in the terminal database in the form of biometric templates or to verify his identity using the reference stored in a contactless card presented to the terminal An Access Controller 3rd party product The Controller is the element which controls the access rights of ...

Page 18: ... e for lost user cards An access request log who and when access granted or denied An event log i e tamper detection access control for evacuation of the building The MorphoWave SP terminal is able to work alone without Controller but the protection level of the secured area is lower An Alarm 3rd party product This element is connected to the MorphoWave SP terminal through a dry contact The Morpho...

Page 19: ...19 MorphoWave Compact 2018_2000035853 v81 2 General description ...

Page 20: ...cted from the protection casing as depicted in the pictures below Extract the wall plate which is not screwed to the terminal and keep it separate until the installation of the terminal is completed The screwing of the product to the wall plate is the last stage of the installation Figure 3 Box Opening ...

Page 21: ...21 MorphoWave Compact 2018_2000035853 v81 2 2 Components of the initial package Figure 4 Box Content 1 One 1 Terminal s body 2 One 1 Wall frame ...

Page 22: ...mpact 2018_2000035853 v81 2 3 Terminal s front view description Contactless biometric sensor Contactless card area Large User feedback LED panel Buzzer Optional Wifi interface Figure 5 MorphoWave SP terminal front view ...

Page 23: ...Terminal s rear view description RJ45 Power supply Relay Tamper switch GPIO RS485 RS422 Wiegand USB port for configuration and settings with a USB mass storage key or for installation of a Wi Fi USB dongle Figure 6 MorphoWave SP terminal rear view ...

Page 24: ...zzer Biometrics Hand swipe through the active volume without contact 40 x 25 x 80 mm WxHxD capture volume 1 57 x 0 98 x 3 14 0 5 m s 19 7 in s maximum hand speed Up to 4 fingers capture capacity per swipe motion False Acceptance Rate FAR adjustable from 1 down to 10 7 Database capacity 10 000 users Log capacity 1 000 000 LAN WLAN connection For terminal configuration and data transfer Ethernet 10 ...

Page 25: ... version 4 0 or higher Mobile device app HID Mobile Access version 3 3 1 or higher List of compatible mobile devices HID Mobile Access Compatible Devices HID Global Radio frequency characteristics Frequencies and magnetic fields or RF output power 125 KHz 6 dBμA m max 13 553 to 13 567 MHz 10 dBμA m max 2400 to 2483 5 MHz 0 dBm max Not evaluated by UL Serial port The serial port supports WIEGAND DA...

Page 26: ...lling switches Tamper pulling detection one switch closed when product wall mounted open when pulled out Size and weight W x H x D 152 mm x 250 mm x 220 mm 6 98 x 9 84 x 8 66 Weight 2 kg Environmental conditions Operating temperature 10 C to 55 C 14 F to 131 F Operating humidity 10 RH 80 non condensing Storage temperature 25 C to 70 C 13 F to 158 F Storage humidity 5 RH 95 IP65 rated For UL 294 co...

Page 27: ...27 MorphoWave Compact 2018_2000035853 v81 3 Installation procedure ...

Page 28: ...e section at your disposal Remove the wall plate Keep this element at hand Figure 7 Removing wall frame It is then possible to fix the terminal on the wall For an optimal use the terminal must be installed in an area where the lighting conditions are controlled Avoid direct exposure of the sensor to the sun light and ensure good ambient lighting for face detection if used ...

Page 29: ...HC H2 5 screwdriver Deadbolt door strike Snubber diode required to protect regulated DC power supply from inductive kickback 1N4007 diode or equivalent recommended Separate power supply for the deadbolt door strike based on supplier s recommendations External relay if required Networking cable For UL 294 compliance an earthed screen in the wire or around all wires to from product is only required ...

Page 30: ...15 m height of the acquisition glass For an optimal use the terminal must be installed in an area where the lighting conditions are controlled Avoid direct exposure of the sensor to the sun light Power supply from electrical source shall be switched off before starting the installation The strength of the attachment depends on the solidity of the wall on which the terminal is mounted ...

Page 31: ...ng template This template can be found in the Quick Installation Guide The 67 mm diameter hole cf drilling template should be at least 40 mm deep in order to fit the connections and cables A deeper hole is recommended if possible to make the connection process easier Confirm the presence inside the hole of all the cables needed for the electrical installation Drill in the wall 4 holes with a diame...

Page 32: ...32 MorphoWave Compact 2018_2000035853 v81 3 3 2 Make the connections Unscrew the connector from the device Figure 10 Connection Step 1 ...

Page 33: ...nection Step 2 Then connect the cables Figure 12 Drilling template and cable connection Before cabling the product remove the connector by cutting cables in the middle of heat shrink tube Please refer to section 4 for explanations of how cables wires should be connected according to wire color code ...

Page 34: ...4V power supply and AWG16 gauge cable To ensure water tightness be sure to bend the cable downward For test purpose it is possible to use the existing connector without cutting it This connector mates with Molex PCB header reference 5016452620 The pinout of this connector is described in this document in section 4 The pinout indications that you can see on the labels of the cable shall NOT be take...

Page 35: ...35 MorphoWave Compact 2018_2000035853 v81 3 3 3 Attach the base plate on the wall Fix the base plate on the wall with the 4 screws Figure 14 Base plate fixation on the wall ...

Page 36: ...36 MorphoWave Compact 2018_2000035853 v81 3 3 4 Attach the device on the base plate Figure 15 Base plate attachment on the device ...

Page 37: ...37 MorphoWave Compact 2018_2000035853 v81 3 3 5 Connect the connector assembly on the device Attach the connector assembly on the device with the 4 screws Figure 16 Connector assembly on the device ...

Page 38: ...ld it Figure 17 Product closure Do not try to turn the product directly while it is attached on the base plate as this would definitely damage the plate and the device Then rotate the device 90 to align it in the final position in front of the plate Push the device towards the wall then downwards until the device is locked on the plate Figure 18 Product fixation on wall frame ...

Page 39: ... screws on the bottom of the device Figure 19 Locking the product The hardware installation of the product on the wall is complete Power can be switched ON just after closing it If the product has to be stored for a long time more than 48 hours don t forget to restore its configuration before use ...

Page 40: ...40 MorphoWave Compact 2018_2000035853 v81 4 Electrical interface ...

Page 41: ...nections is properly connected to earth in order to prevent Electrostatic Discharges ESD Power supply ground shall not be used for peripheral ground All other grounds can be used indifferently Note that all connections of the MorphoWave SP terminal described hereafter are of SELV Safety Electrical Low Voltage type Figure 20 Cabling layout ...

Page 42: ...power between devices each unit must receive 2 5A e g two units would require a 12vDC 5A supply IDEMIA recommends using a 24V power supply and AWG16 gauge cable The voltage measured on the product block connector of the terminal must be equal to 12V 24V 15 10 The voltage drop due to the cable shall be taken into account The table below shows as an example the maximum distance between power supply ...

Page 43: ...E PoE Limited power source IEEE802 3at type 2 compliant If several terminals are powered through the same PoE switch make sure the switch is capable of providing enough power to each device 30W Some functions are available ONLY with an external power supply and not with PoE Wi Fi External DC power is required for these features Please refer to Using PoE recommendations section 6 for more details a...

Page 44: ...aracteristics 1 A max 30 VDC according to the safety extra low voltage requirements independently of the power supply Resistive load or inductive load see warning information hereafter for inductive load The internal relay is designed for at least 100 000 cycles resistive load Inductive load management requires a parallel diode for a better contact lifetime Example of connection for electrical doo...

Page 45: ...l plate switch enabled contact closed Product opened rear connectors accessible switch disabled contact open Nominal characteristics of switch block 100 mA at 30 VDC max Resistive load according to the safety extra low voltage standard This MorphoWave SP terminal is part of security system it is customer s responsibility to connect the tamper switch contact to physical access controller in order t...

Page 46: ...D1 Output type required Open drain or 5V 5 16 Yellow GPO0 Out Wiegand LEDIN typical 5VDC option 27 Black Red WIEGAND_GND Ground for Wiegand Figure 25 Wiegand input wiring If pull up s to 12V have been added on Wiegand IN D0 and Wiegand IN D1 inputs on a previous installation with a MorphoAccess 500 Series terminal these resistors must be removed to avoid any damage to the MorphoWave SP terminal ...

Page 47: ...signal is taken by another way It is either the MorphoWave SP terminal itself that decides or it waits for the access controller answer through the local area network TCP or on the serial port in RS485 or RS422 It is strongly recommended to disable the LED IN feature to avoid any interference on MorphoWave SP terminal behavior The controller supports only LED1 signal When the access controller has...

Page 48: ...that The answer of the controller is access granted when the controller puts the LED1 wire to the low state by closing a contact between the LED1 and the GND wires and leaves the LED2 wire to the high state The answer of the controller is access denied when the controller puts the LED2 wire to the low state by closing a contact between the LED2 and the GND wires whatever is the state of the LED1 w...

Page 49: ...e for Morpho Legacy 27 Black Red WIEGAND_GND Ground for Wiegand Figure 27 Serial port wiring DataClock Input DataClock Output 24 Green WIEGAND _OUT0 Out Data 5V TTL 26 White WIEGAND _OUT1 Out Clock 5V TTL 25 Blue WIEGAND_LEDOUT1 In LED IN 1 option panel feedback Output type required Open drain or 5V 5 28 Blue Red WIEGAND_LEDOUT2 In LED IN 2 option panel feedback Output type required Open drain or ...

Page 50: ...ce signals are necessary Depending on the RS485 network an impedance adaptation may be required For farthest terminal a 120 Ohms resistor termination may be added outside the terminal between TX and TX RS422 7 Blue Black RS422_RX_A In RS422 non inverting Receive 9 Blue White RS422_RX_B In RS422 inverting Receive 10 Green Black RS422_TX_Y Out RS422 non inverting Transmit 8 Green White RS422_TX_Z Ou...

Page 51: ...Out Digital Output 5V 5mA max 15 Orange GPI0 In Digital Input 1 8V to 5V 16 Yellow GPO0 Out Digital Output 5V 5mA max 22 Black Red GPIO_GND Ground Figure 31 GPIO wiring Single Door Access Control SDAC implementation Figure 32 SDAC wiring If door contact is not used GPI1 and GPO1 shall be connected together External Power supply GPI_1 GPO_0 Push button Motion sensor GPI_0 GPO_1 RELAY_COM RELAY_NO N...

Page 52: ...n Figure 33 RJ45 wiring RJ45 plug pinout is compliant with 10 100 base T IEEE802 3 Specification Product is compliant also with MDI or MDI X Ethernet cable shall be shielded Ethernet interface can be used to power the MorphoWave SP terminal through PoE Power Over Ethernet Plus IEEE802 3at type 2 mode According to the PoE standard two modes are available power on data pins and power on dedicated pi...

Page 53: ...v81 4 10 Internal USB connection Remove the 4 screws of the cover as shown on the following drawing Then remove the cover Figure 34 Cover removing Then you can see a Mini USB plug Mini USB type B connector Figure 35 Internal USB connection ...

Page 54: ...d for administration only to connect a mass storage USB key with a standard Mini USB type B USB type A female OTG adapter Please refer to MorphoWave SP Administration Guide for more information USB connection is limited to USB key connection power consumption shall not exceed 200mA ...

Page 55: ... to temperature exceeding 35 C and shall not be exposed to direct sun Wi Fi feature requires the product to be powered from an external DC 12V to 24V power supply the PoE doesn t provide enough power for both the terminal and the Wi Fi dongle Only Wi Fi USB dongle delivered by Idemia kit reference 293731397 containing the dongle and the cable may be installed with the terminal for WLAN Wireless Lo...

Page 56: ...ect the cable on the Mini USB socket and fit the dongle inside the hole as described on the following picture 2 connect 1 connect 3 Insert the dongle in the hole 4 Attach the cover and tighten the screws Figure 37 Wi Fi dongle installation Close the product with the cover and tighten the 4 screws ...

Page 57: ...57 MorphoWave Compact 2018_2000035853 v81 5 User interface ...

Page 58: ...ss starts when a finger is detected on the biometric sensor When the user requests the access his identity is unknown and it is the terminal that searches for his identity The terminal grants the access if a match is found the user is identified otherwise the access is denied the user remains unknown For further information please see the Identification mode section in the MorphoWave SP Administra...

Page 59: ... is located in a distant system This is not a standalone mode like Identification and Authentication modes It means that the terminal becomes a slave of the host system application The access control application is running on the host system and uses MorphoWave SP terminal high level functions Identification function Authentication function Read data on a contactless card Access control result sig...

Page 60: ...lso has distant commands to retrieve polling buffer status and polling buffer data Refer to the MorphoWave SP Host System Interface Specification document How to Activate External database mode can be activated by setting ucc enable_external_database parameter to 1 Only an admin user can activate polling mode You can refer to the MorphoWave SP Host System Interface Specification document to know h...

Page 61: ...61 MorphoWave Compact 2018_2000035853 v81 6 Recommendations ...

Page 62: ...t Avoid direct sun light on the product Areas containing combustibles It is strongly recommended that you do not install your terminal in the vicinity of gas stations petroleum processing facilities or any other facility containing flammable or combustible gasses or materials Specific precautions for terminals equipped with a contactless smartcard reader It is recommended to install terminals equi...

Page 63: ...r distribution and may only limit the total power distributed In this case it is important to evaluate the peak power supply necessary for all the connected terminals and insure that it does not exceed the power supply of the switch Example of PoE Switch configuration HP ARUBA switches 2530 24 PoE For the ARUBA switches two options are possible for the configuration setting Fixed Allocate 30W for ...

Page 64: ...ations 1 Moisten a non abrasive wipe such as Economizer Wipers or 3M Scotch Brite High Performance Cloth with the following disinfectants Windex Multi Surface Disinfectant or another similar product containing L Lactic acid Hydrogen peroxide 3 2 Wipe the device s surface and leave the surface wet with disinfectant for at least 5 minutes Important notice The following practices permanently damage a...

Page 65: ...65 MorphoWave Compact 2018_2000035853 v81 7 Annex 1 finger placement recommendations ...

Page 66: ... and capture simultaneously up to 4 fingerprints at a maximum speed of 0 5m s To acquire fingerprints the applicant waves his hand between the product glass and protective cap as shown in the Figure below Figure 38 Typical wave hand Note The recommended hand wave direction is from right to left even though the sensor will accept both directions Hand wave from the right Hand wave from the left Figu...

Page 67: ... illustrations and guidelines on how to best use your new MorphoWave SP device Insert your hand flat palm down from the front of the scanner Slightly spread apart your fingers Place your hand between the cover and the optical sensor Slide your hand from right to left or left to right Figure 40 Proper Use ...

Page 68: ...with fingers spread wide Do not place your fingers tightly together Do not place 2 hands inside Do not touch the cover Do not place your hand on the optical sensor Do not place your hand on the edge of the optical sensor Do not tilt your hand left to right or fingertip to palm Do not insert your hand fingers first from either the left or right side of the scanner Figure 41 Improper Use ...

Page 69: ...69 MorphoWave Compact 2018_2000035853 v81 8 Annex 2 Bibliography ...

Page 70: ...3 v81 8 1 How to get the latest versions of documents For the latest firmware software document releases and news please check our website biometricdevices idemia com To get your login and password please contact your sales representative ...

Page 71: ...Administration Guide This document describes the different functions available on the terminal and procedures for configuring the terminal This document is in English Parameters Guide This document contains the full description of all the terminal configuration parameters This document is in English Documents for the developer Host System and Remote Message Interfaces This document describes the c...

Page 72: ...72 MorphoWave Compact 2018_2000035853 v81 9 Annex 3 Support ...

Page 73: ... Check that each device connected to the network has a different IP address 9 2 Technical Support and Hotline USA Canada Mail support bioterminals us idemia com Tel 1 888 940 7477 LATAM Latin America Mail support bioterminals us idemia com Tel 1 714 575 2973 EMEA Europe Middle East Africa Mail support bioterminals idemia com Tel 33 1 30 20 30 40 APAC Asia Pacific Mail support bioterminals in idemi...

Page 74: ...COPYRIGHT 2021 IDEMIA Head office IDEMIA 2 place Samuel de Champlain 92400 Courbevoie France www idemia com Copyright 2017 Photo GettyImages 656164914 Copyright 2017 Photo GettyImages 656164914 ...

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