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Technical Support You Can Count On

Annual support contracts allow you to 

optimize the convenience, productivity 

and peace-of-mind of your time and 

attendance system. 
With an annual support contract you have 

unlimited access to highly trained Technical 

Support Specialists on our toll-free support line. 

Web Punch Entry: 

• Allows designated employees to punch

  using a browser.

• Licenses can be reused and reassigned  

   

  to other employees, as desired.

• Add additional employee Web Punch Entry    

  Licenses for a one-time license fee. 5 Web    

  Punch Entry licenses are included free, with    

  a maximum of 50 licenses available 

  per system. 

• Time clock insurance that covers both hardware and software issues

• Unlimited telephone and email support  

• Remote login assistance to fix any issues that may arise

• If anything were to happen to your clock,we will replace it, along with all  

  purchased upgrades, and ship overnight

Gold Support

 

includes:

• Unlimited telephone and email support

• Remote login assistance to fix any issues that may arise as well as  

  perform annual maintenance

Call 1-800-847-2232, option 1

 

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TECHNICAL SUPPORT CONTRACTS

Platinum Support

 is the most popular option for new customers, includes:

Summary of Contents for TotalPass Proximity

Page 1: ...PLEASE READ THIS FIRST TOTALPASS SMALL BUSINESS PREMIUM PROXIMITY QUICK START GUIDE Version 062015...

Page 2: ...line for a replacement 1 800 847 2232 Mounting Bracket 15 Ethernet Cable 15 USB Cable Power Supply TotalPass Proximity Time Clock 2 Screws 2 Keys 1 UNPACK THE BOX The comprehensive User Guide is avail...

Page 3: ...height Insert the key turn it clockwise a quarter of a turn Push the time clock onto the mount ing bracket so that the tabs fit into the 3 matching slots on the back of the clock Slide the clock down...

Page 4: ...Set Date Time D Press or on the time clock to select the current month Press Enter E Follow the same procedure to advance through each step setting the date and time If a mistake is made press Clear...

Page 5: ...uirements Windows PC Vista or above An available USB Port on the PC 4 CHOOSE YOUR CONNECTION OPTION For Network Connection instructions go to panel 5 For USB Connection instructions go to Panel 6 Ethe...

Page 6: ...er cycle the time clock D Check to see that the green and amber Ethernet link lights turn on where the Ethernet cable plugs into the clock This verifies that your time clock is connected to your netwo...

Page 7: ...rator options are found B Enter the default B Enter default security code 00 00 00 C On the clock press to scroll through and find the View IP Address option Press Enter D Write down the clock s assig...

Page 8: ...t on your PC C Download the USB Communication Drivers from our website at D Follow instructions listed to complete the driver installation E Once complete open your Web browser and navigate to Importa...

Page 9: ...default Administrator password admin Submit Enter the Current Password Enter your New Password Confirm your New Password C For instructions on adding your employees and completing setup click the Help...

Page 10: ...on Employees The Employee List is used for maintaining employees in the time clock including adding editing and terminating employees Each employee is assigned a default 4 digit PIN The PIN can be cus...

Page 11: ...ls sick vacation and personal time Set revision zones for In Out punches in up to 32 departments Employee Capacity Need to add more employees Purchase a software code to instantly unlock more employee...

Page 12: ...rs both hardware and software issues Unlimited telephone and email support Remote login assistance to fix any issues that may arise If anything were to happen to your clock we will replace it along wi...

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