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40

TROUBLESHOOTING ERROR MESSAGES

LIMITED NETWORK

DISPLAYED MESSAGE

CONDITION/INDICATES

CHECK/REPAIR

“Limited Network”

The CM (communication module) is unable to
acquire an IP address.

Possible Causes:

• Customer’s DHCP router is failing to assign an IP

address for the CM

• Customer’s DHCP server is failing to assign an IP

address for the CM

Service Note:

Press the Display Button on the CM several times to
silence the alarm if it is sounding - see Figure 2 on
page 6 and Display Button Operation on page 30.

• Perform the Pre Installation Internet Check on

page 5.

• Reboot the CM. Disconnect the round “5 VDC”

power plug to the CM for 10 seconds. Reconnect
the round “5 VDC” power plug to the CM and wait
5 minutes to establish a connection.

• Contact the customer and/or their IT staff to cor-

rect the problem.

Correcting IP address assignment issues

ARE

NOT

the responsibility of the iCOMM™ manufac-

turer or the water heating appliance manufacturer.
The iCOMM™ remote monitoring system requires
DHCP service - see the System Requirements on
page 3.

• If all the above steps have been performed and

the problem has not been corrected - call 888
928-3702 for further technical assistance.

CM LCD Error Message

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Summary of Contents for State

Page 1: ...ystem Requirements Tool Requirements Material Requirements Installation Sequence Have a copy of the Instruction Manual s for all the water heating appliances being connected to the iCOMM remote monitoring system on hand before installation begins Instruction Manuals can be obtained at the manufacturer s web site or by calling the technical support phone number listed on the back cover of this manu...

Page 2: ......

Page 3: ...16 Multiple Device Adapters MDAs 16 Multiple Appliance Network Guidelines 17 CM Communication Ports 17 MDA Connections 18 MDA Connections Gas Fired Water Heaters 19 MDA Connections Electric Water Heaters 19 Water Heater Networks 20 ALARM BOX INSTALLATION 25 Installation 26 Wall Mounting 26 Wiring 27 Connection Wiring Diagrams 28 START UP 29 Final Installation Checks 29 Establish The Network 29 Ass...

Page 4: ...fy selected employees and service personnel via email and or cellular phone text messages whenever operational problems or user defined Alert Conditions occur Operational problems and conditions that can initiate an Automated Service Notification include Fault error lock out conditions declared by any connected water heating appliance Water leaks detected by the iCOMM system Leak Detector componen...

Page 5: ...n the Terms And Conditions section on page 51 INSTALLER QUALIFICATIONS If you are not qualified licensed and or certified as required by the authority having jurisdiction to perform a given task do not attempt to perform any procedures described in this manual If you do not understand the instructions given in this manual or do not feel confident in your abilities to perform a given task do not at...

Page 6: ...available socket at a 120 VAC wall outlet for the iCOMM system s CM for all installations If the optional Alarm Box page 21 is being installed a second 120 VAC socket will be needed Field supplied wireless network adapters may also require a 120 VAC socket for power 3 Multiple Device Adapters MDAs MDAs multiple device adapter see page 16 are required for each tank type water heater on all Multiple...

Page 7: ... tester recommend Fluke MT 8200 49A or equivalent RJ45 plug crimping tool recommend AMP model 3 231652 0 or equivalent professional grade ratchet type crimp tool Volt Ohm Multi Meter recommend Fluke 187 UEI model DL289 Fieldpiece HS36 or equivalent MATERIAL REQUIREMENTS One Cat 5 cable to connect local Internet service to the CM s LAN PORT see Figure 2 on page 6 If the CM will be connected to a BA...

Page 8: ... to installation Internet connectivity to the iCOMM web site is a commonly overlooked requirement Perform the following Internet connection test to ensure this requirement has been met 1 Connect an Internet ready portable laptop notebook computer to the customer provided required Internet access point male RJ45 cable and navigate to the iCOMM web site at www stateconnect com using the computer s b...

Page 9: ...ational and diagnostic data between the water heating appliances connected to it and the iCOMM web site Display Button page 30 Figure 2 Front Edge iCOMM System CM communication module Right Edge Front View LAN Port Internet page 28 MULTI Port page 17 BACnet Terminal Strip page 31 SINGLE Port page 11 Leak Detector Terminal Strip page 10 5 VDC Power Supply page 9 N A To Be Removed Alarm Box Terminal...

Page 10: ...t the routing of network cables and accessory wiring to the CM KIT CONTENTS The CM communication module installation kit comes with the items listed in Table 1 Ensure all these parts are present before you begin the installation TABLE 1 Item Quantity Description 1 1 CM communications module 2 1 5 VDC Power Supply plug in transformer 3 2 Nylon Toggle Anchor 4 2 Mounting Screw 5 5 Wire tie mounts 3 ...

Page 11: ...ntly tap the anchors into the holes using a hammer until they are flush with the wall 4 Align the CM with the anchors in the wall and install the two mounting screws Table 1 on page 7 to secure the CM to the wall Wall mount tabs Figure 3 Wire Tie CM communication module Wrap Mount Ensure the CM is level Leave some excess cable by CM when routing network cables to provide proper strain relief Use t...

Page 12: ...arm buzzer Press the Display Button several times to silence any alarms The CM boot sequence is complete at this point unplug the 5 VDC round plug from the CM Proceed to the Leak Detector installation section see page 10 Service Note CM Power Supply Test If no characters or messages appear on the CM s LCD when power is applied Ensure the 5 VDC Power Supply is plugged into an available 120 VAC sock...

Page 13: ... if necessary with similar 18 gauge wiring 5 Split the end of the SJ cord and strip 1 4 of insulation from the two wires and connect them to the WATER DETECT wiring terminal on the CM see Figure 5 Unplug the WATER DETECT wiring terminal from the CM when making connections and tighten terminal screws securely 6 When Leak Detector installation is complete proceed to the Connecting Tank Type Water He...

Page 14: ...e wire tie mounts see Table 1 on page 7 Use wall anchors and screws not supplied to further secure the wire tie mounts to the surface of walls Additional wall anchors wire ties and adhesive wire tie mounts are available at local home centers if needed see Material Requirements on page 4 3 If there will be only one tank type water heater on the network Single Appliance Network see page 12 plug the ...

Page 15: ...d with CM and MDA hardware kits and mount it on the water heater away from hot surfaces potential water leak points with included Velcro strips or wire ties On SHE GP6 50 YTPDT models mount the splitter inside the Display Housing 5 Plug the cable end of the Splitter T Adaptor into the J2 socket on the display circuit board see Figure 7 on page 13 6 Plug the internal cable from the water heater s C...

Page 16: ...NECTING GAS FIRED WATER HEATERS CONT Splitter T Adaptor J2 Socket SUF60 100 130 120 400 MBtu hr Models SHE GP6 50 YTPDT Models Display Gas Water Heater Display Circuit Board Location Display Housing Display Circuit Board Circuit Board Figure 7 ...

Page 17: ...n the knockout hole see Figure 9 on page 15 6 On CSB IFE models that do not have a factory provided 1 2 knockout use a portable drill and a 1 2 electrical knockout punch die see Tool Requirements on page 4 to add a knockout hole on the top plate of the control cabinet Locate the knockout hole as shown in Figure 9 on page 15 Take steps to ensure metal shavings do not fall into any electrical compon...

Page 18: ... board Location SSE Model door open CSB IFE Model door removed CCB CCB Knockouts Knockout CSB IFE Model top view CSB IFE Model Control Cabinet Top Plate CSB IFE Model 1 2 Knockout Location Approximately 1 to edge of hole from front and left edge of top plate Figure 9 both sides of control cabinet ...

Page 19: ...old separately as a kit One MDA kit must be ordered for each tank type water heater connected to a Multiple Device Network Each MDA kit comes with the items listed in Table 3 Ensure all these parts are present before you begin the installation TABLE 3 Item Quantity Description 1 1 MDA assembly 2 1 Splitter T Adaptor Category 5 cable splitter 3 1 Category 5 network cable 25 feet Cat 5 cable include...

Page 20: ... see Figure 11 4 Each tank type water heater on a Multiple Appliance Network must have a MDA multiple device adapter installed See Figure 10 on page 16 Figure 13 and Figure 14 on page 19 MDAs are ordered separately One MDA kit should be ordered for every tank type water heater being connected to a Multiple Appliance Network 5 Multiple Appliance Networks can have a maximum of 7 tank type water heat...

Page 21: ...ut bushing installed earlier page 14 and plug the MDA cable end into the J9 socket on the CCB see Figure 14 on page 19 Secure MDAs with the supplied Velcro strips outside the control cabinet on the top or side of the cabinet see Figure 9 on page 15 6 Reinstall any circuit board splash shields or display housing s removed earlier 7 Connect the network cable from the CM s MULTI PORT to the first wat...

Page 22: ...ired tank type water heaters only It is not used on electric tank type water heaters see Figure 7 on page 13 for location MDAs are used when more than one water heating appliance is connected to the network Figure 14 MDA multiple device adapter End View CCB central control board see Figure 9 on page 15 for location MDAs are used when more than one water heating appliance is connected to the networ...

Page 23: ... water heater when more than one water MDA multiple device adapter not required when only one CM communication module tank type water heater is connected SINGLE PORT socket is used MULTI PORT heating appliance is connected to socket is used Tank Type Water Heater MDA Tank Type Water Heater MDA Tank Type Water Heater MDA Tank Type Water Heater SINGLE PORT MULTI PORT Tank Type Water Heater MDA MDA T...

Page 24: ... the CM Figure 21 on page 30 must be pressed to silence the alarm when considering a remote location The Alarm Box is mounted on a wall A 24 VAC plug in transformer included provides power for the Alarm Box 18 2 SJ cord connects between the Alarm Box and the CM communication module page 6 Each Alarm Box comes with the items listed in Table 4 Ensure all these parts are present before you begin the ...

Page 25: ...e Alarm Box as a template to align the enclosure on the wall Mark the wall with a pencil or awl through the holes drilled in Step 3 while holding the enclosure level 5 Drill two holes in the wall where the marks were made in the Step 4 using a portable drill and the appropriate type standard or masonry of 5 16 drill bit See Tool Requirements on page 4 6 Insert one Nylon Toggle Anchor Table 4 on pa...

Page 26: ... Wiring diagrams in Figure 19 on page 24 Strip 1 4 of insulation from the two wire ends leading to the plug in transformer and make the connections 6 Strip 1 4 of insulation from the two wire ends leading to the Alarm Relay contact terminal strip on the CM Connect these two wire ends to the COM and NO terminals on the terminal strip see the Connection and Wiring diagrams in Figure 19 on page 24 an...

Page 27: ... 19 COM NC NO Power Supply Plug In Transformer 24 VAC CM Alarm Relay Contact Terminal Strip Dotted Line Alarm Box Enclosure Alarm Alarm Light Buzzer Wire Nuts Alarm Box Connection Diagram Alarm Box Wiring Diagram Alarm Box mounted wiring routed inside enclosure ...

Page 28: ...iCOMM Please Wait message If no message is displayed on the CM follow the procedure outlined in the Service Note on page 9 During the boot up process the CM will attempt to establish a connection with the iCOMM web site and look for connected appliances on the network The Connecting to Server and Units message may also appear Use the Display Button page 30 on the CM to advance through the informat...

Page 29: ...ns in Figure 20 below for tank type water heaters See the appliance Instruction Manual s or control system help menu on how to change settings Instruction Manuals can be obtained at the manufacturer s web site or by calling the technical support phone number listed on the appliance labeling and the back cover of this manual 3 Ensure no appliance has a network address of 0 A network address of 0 wi...

Page 30: ...utes to establish all connections Press the Display Button on the CM several times to silence disable alarms See page 38 if this error message returns to correct the problem If the number of network addresses displayed on the Units At Address screen individual addresses are separated by comas is less than the number of appliances on the network or the addresses displayed differ from the addresses ...

Page 31: ...twork unable to acquire an IP address or is unable to connect to the iCOMM web site it will display one of the following three error messages respectively No Network Found Limited Network or No Connection See the Troubleshooting section on pages 39 40 and 41 to correct these problems If the CM goes into an alarm condition press the Display Button on the CM Figure 21 on page 30 several times to sil...

Page 32: ...on the CM to advance through the information screens see the illustrations below 5 Record the iCOMM ID number the CM s Mac Address from the iCOMM ID information screen on the included Registration Sheets Use the Display Button page 30 on the CM to advance through the information screens see the illustrations below 6 Have all this recorded information on hand and call 888 928 3702 to register the i...

Page 33: ...n see Glossary page 48 Silencing The Alarm When the CM declares an error condition due to an operational problem the following will occur The LCD screen will display a text message describing the condition The back light on the LCD screen will flash on and off An internal audible alarm buzzer inside the CM will sound The optional Alarm Box systems so equipped page 21 light and audible alarm will a...

Page 34: ...RTED WATER HEATING APPLIANCES All iCOMM compatible water heating appliances will be able to communicate with BACnet compliant supervisory controls through the iCOMM system s CM communication module see Table 2 on page 11 Limitations The goal is to communicate all the process values available at an iCOMM compatible water heating appliance s display to a BACnet supervisory control The iCOMM complian...

Page 35: ... rate detection with a default of 9600baud Minimum baud rate is 9600 baud and maximum baud rate it is 76 800 baud It has been tested at 19 200 and 38 400 baud BACnet Cable Max Length Termination EIA TIA 485 specifies a maximum length of 4000 ft 1219 m End termination for the last device on a network is recommended to reduce noise caused from signal reflection at the end of the cable This is genera...

Page 36: ... terminal Shield is not connected internally but provided as a connection convenience Connecting BACnet cable s 1 Turn off power to the CM unplug the 5 VDC round power supply plug from the 5 VDC socket on the CM see Figure 22 2 Unplug the BACnet wiring terminal connector from the CM communication module to make connections 3 Make cable connections to the wiring terminal as described above and show...

Page 37: ...re 23 below and the Display Button Operation section on page 30 Changing BACnet MS TP Network Address Setting the BACnet MS TP network base address of the CM to an address other than its default of 80 requires the CM to be plugged into an Ethernet LAN Local Area Network with a router that will assign it an IP address automatically DHCP It also requires a PC personal computer capable of running tel...

Page 38: ...ved before you can proceed see page 40 to correct this problem 7 If the IP Address information screen shows non zero values such as 192 168 1 14 the CM has acquired an IP address The PC should have also have been assigned a similar IP address but not identical to the CM 8 On a PC running Microsoft Windows you can start the telnet application by going to the Start menu and clicking on the Run comma...

Page 39: ...mmand prompt in the telnet window and press the enter key If entered correctly the command window see Figure 25 will include the following text Welcome to iCOMM Communications Module Stand Alone Mode Setup Type H at the prompt at any time for a list of commands iCOMM BA 27 BACnet Base Address 27 11 The address is now changed Type Q and press the enter key to exit the telnet setup screen Figure 25 ...

Page 40: ...bed above for changing the CM s BACnet base address see Figure 26 1 Type MD S at the iCOMM command prompt and press the enter key to configure the CM for the Stand Alone BMS Mode Only mode of operation 2 Type MD R at the iCOMM command prompt and press the enter key to reconfigure the CM for Remote Server mode of operation 3 The address is now changed Type Q and press the enter key to exit the teln...

Page 41: ...7 tank type water heaters maximum allowed on a Multiple Appliance Network see page 20 Reboot the CM Disconnect the round 5 VDC power plug to the CM for 10 seconds Reconnect the round 5 VDC power plug to the CM and wait 5 minutes to establish all connections Cycle power off and on again to all connected appliances Wait 5 minutes to establish all con nections Ensure the correct CM network port SINGL...

Page 42: ...DC power plug to the CM and wait 5 minutes to establish a connection Ensure the RJ45 male plug end providing local Internet service is fully plugged into the LAN port on the CM see Figure 2 on page 6 and the Sys tem Requirements on page 3 Ensure the opposite end of the cable plugged into the CM s LAN port is fully plugged into a working port on the router network switch or wireless adapter providi...

Page 43: ... on page 30 Perform the Pre Installation Internet Check on page 5 Reboot the CM Disconnect the round 5 VDC power plug to the CM for 10 seconds Reconnect the round 5 VDC power plug to the CM and wait 5 minutes to establish a connection Contact the customer and or their IT staff to cor rect the problem Correcting IP address assignment issues ARE NOT the responsibility of the iCOMM manufac turer or t...

Page 44: ...e address bar of the laptop computer s browser software and press the enter key The iCOMM web address is shown on the CM labeling and on the cover of this manual Logging into a user account is not neces sary for this test If the iCOMM web site is dis played in the browser window the test was successful Enter some common web addresses URLs in the address bar of the laptop computer s browser softwar...

Page 45: ...eak Detector will air dry over time or can be dried manually when disconnected See Warning in first column if there is water on the floor or area where you will be standing before performing any procedures listed here If there has been water flooding on the floor that initiated this error message contact a qualified service agent to correct repair the cause If after any water flooding conditions h...

Page 46: ...o the web site Log on to the customer s iCOMM user account The iCOMM web address is shown on the CM labeling and on the cover of this manual A valid user name and password are required to log on Contact the customer and or their IT staff to obtain their iCOMM user name and password View the current Low Temp Alarm set point and the Low Temp Delay time delay setting for the water heating appliance w...

Page 47: ... 6 and Display Button Operation on page 30 If the appliances were labeled or tagged as instructed in Step 5 on page 27 go to directly to the water heating appliance labeled with the net work address shown on the CM s LCD Record any Fault or Alert messages noted on the appliance s control system UIM user interface module If the appliances on the iCOMM were not labeled or tagged with their network a...

Page 48: ...n compromise the network integrity No only data with a very specific proprietary format Anything not corresponding to this format will be ignored including VB scripts or JavaScripts The CM does not have the ability to interpret scripts Can you give a brief overview of the hardware OS used by the iCOMM CM and include what services are active on the device The hardware used is an 8bit Rabbit process...

Page 49: ... a network address between 1 and 31 on water heating appliances connected to the CM Is this configuring the last octet of the IP address or is this a unique identifier for the CM No this is address is for the proprietary protocol network CM to appliance which is an RS485 type Master Slave arrangement The CM only uses DHCP to acquire an IP address for itself If an IP address is not assigned by the ...

Page 50: ...rements on page 3 in this manual Wireless Network Technology Generally it is best to use the latest wireless network technology available The distance and bandwidth limitations of first and second generation wireless network protocols such as 802 11 802 11a and 802 11b may not provide a reliable connection especially as the distance between the wireless adapter remote access point and the wireless...

Page 51: ...rk application protocol used by devices DHCP clients to obtain configuration information automatically such as an IP addresses allowing devices to be added to the network with little or no manual intervention iCOMM Manufacturer s product name see page 1 IP Address Internet Protocol IP address is a numerical identification logical address that is assigned to devices participating in a computer netw...

Page 52: ...rvice mark and other proprietary notices contained in the original Material on any copy permitted or not permitted you make of any of the Company s Material You may not sell or modify the Company s Material or reproduce display publicly perform distribute or otherwise use the Company s Material in any way for any public or commercial purpose The use of the Company s Material on any other website o...

Page 53: ...result in civil or criminal liability The Company will investigate occurrences that may involve such violations and will cooperate with law enforcement authorities in prosecuting users who are involved in such violations Furthermore users of the Website are prohibited from the following Using any device software or routine to interfere or attempt to interfere with the proper working of the Website...

Page 54: ...data the Company is not responsible for those costs The Company keeps its information as current as possible but due to the nature of the Internet it cannot guarantee that all URLs are currently working The Website and Materials are provided on an as is basis without any warranties of any kind The Company to the fullest extent permitted by law disclaims all warranties whether express or implied in...

Page 55: ...st you at your expense in defending any such claim suit or proceeding Reserved Right of Refusal The Company in its sole discretion reserves the right to refuse fulfillment of your order or refuse you any involvement with the Company s services or to delete your assigned user name and password if you breach any of the terms of this agreement Modifications to Agreement Except as otherwise provided i...

Page 56: ...ims arising under this agreement shall lie exclusively with the courts within Cheatham County and all parties submit to the jurisdiction of the venue of these courts If any provision of these Terms and Conditions is found to be invalid by any court having competent jurisdiction the invalidity of such provision shall not affect the validity of the remaining provisions of these Terms and Conditions ...

Page 57: ...NOTES ...

Page 58: ...NOTES ...

Page 59: ......

Page 60: ...iCOMM 888 928 3702 www stateconnect com 500 Tennessee Waltz Parkway Ashland City TN 37015 Technical Support 800 365 0577 www statewaterheaters com ...

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