49
6
Troubleshooting
Please follow the table below to diagnose and correct the problem. If
problem still exists, please contact our service department
（
400-887-1897
）
.
Problem
Cause & Solution
The
camera
does
not
power on.
Battery not installed or installed
incorrectly
→
Install battery or re-install battery
Battery is out of power.
→
Change battery.
“Power off” protection is enabled
→
Wait for 5 seconds and reboot.
The
camera
powers
off
automatically.
Battery is out of power.
→
Change battery
AutoOffTime option is enabled
→
Set as None.
Battery depletion is too fast
Environmental temperature is too low
Rechargeable battery is not charged
completely.
→
Recharge the battery.
Rechargeable battery is out of power
completely and cannot be recharged.
→
Change to new battery.
No thermal image
Lens cover is not removed.
→
Remove lens cover.
In image freeze status
→
Press C key to exit.
Thermal image is white-black.
White-black palette is selected
→
Select normal palette.
